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Greg Jones
1,419 Reviews
1,419 Reviews
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1419 Reviews of Greg Jones
July 14, 2025
Best dealer around; best service department. Always responsive, pleasant, and efficient, very fair on pricing. Service manager I have been going to for over three years, without a single probl Always responsive, pleasant, and efficient, very fair on pricing. Service manager I have been going to for over three years, without a single problem or complaint is Greg Jones. All vendors should be as good as he is! More
by Dougpr
Verified Customer
July 13, 2025
Greg , my service representative, and all the staff at Sarasota BMW were professional, efficient, transparent, and extremely accommodative. The service technician sent a video of the work completed as wel Sarasota BMW were professional, efficient, transparent, and extremely accommodative. The service technician sent a video of the work completed as well as the status of my tires. Over the years I have owned multiple BMW’s and have always had a positive experience and would highly recommend them. More
by STEPHENCETRULO
Other Employees Tagged: Eddie Cintron, John Giunta, Marcus Cuffaro
July 11, 2025
I dropped off my vehicle on July 7th, 2025, for a scheduled maintenance appointment on July 8th at 12:30 PM, under a prepaid service package. I did not receive any communication until 5:00 PM on July scheduled maintenance appointment on July 8th at 12:30 PM, under a prepaid service package. I did not receive any communication until 5:00 PM on July 8th, informing me that the car needed new spark plugs and would need to stay overnight. When I asked my advisor, Greg, why I was being told this at the end of the day, he stated that it is standard procedure to notify customers at day’s end. This is unacceptable and shows a lack of respect for customers’ time and ability to plan. The following day, I still had not received any update. I called at 3:00 PM, asked specifically for Josh, and was told he was in a meeting and would return my call shortly. Instead, Greg called me at 3:25 PM, asking if they could inspect my brakes under warranty—something I had previously been quoted for twice during past visits. I agreed to the inspection, but again received no follow-up call. I had to reach out yet again at 5:00 PM, only to be told they could not locate Josh. Greg finally called me back at 5:06 PM to tell me the brakes were not currently covered but might be soon, and recommended returning in 3,000–4,000 miles. He also casually mentioned a drive shaft issue—something I was never informed of before. I informed Greg I would be coming within 30 minutes to pick up my vehicle and that it needed to be ready—I could not afford to be without transportation another day. When I arrived, I was told Josh had a family emergency and left. Greg saw me but intentionally walked the other way without acknowledging me. When the vehicle was brought out, I learned the oil change and spark plug service had not even been completed. I was told Greg was on the phone handling an extended warranty claim and that I would need to wait 30 - 45 minutes if I wanted to speak with him. I declined to wait and asked for a vehicle to drive home. I was told no loaners were available, and Hertz was closed. I was instructed to just drive my car home, despite being told the brakes had been apart and had been "rushed back together." I refused, as I did not feel safe driving the car with my children inside. Only after I stood firm did Josh, over the phone, authorize to get me a rental. What I was given was a dirty Nissan covered in bird droppings, with visible dog hair and stains throughout the interior. I was told Josh would contact me first thing the next morning. He did not. Instead, I received a vague message from Greg saying no work would be done on my car until Josh or Chong approved it. I called again at 9:27 AM. Josh finally answered and told me he had “just gotten in” and hadn’t had time to look into it. At 11:30 AM, I still hadn’t heard back, so I went to the dealership in person. Upon arrival, Josh asked me if the vehicle was done. When I said I didn’t know, he left to check and confirmed it was ready. He also said the department had been busy and that he didn’t have time to investigate what happened. That response made it clear that my situation was not a priority, and had I not come in person, I may still be without my vehicle. Throughout this ordeal, Greg repeatedly told me the service was “free,” implying I had no grounds for complaint. This is misleading. I paid for a service package, and nothing about this experience was complimentary. This experience has disrupted my schedule, caused immense frustration, and shown a complete lack of professionalism. Frankly, I’ve received far better treatment from non-luxury dealerships. The level of communication, accountability, and customer care is far below what I expect from the BMW brand. More
by Sydnie
Other Employees Tagged: Chong Lee, Josh Cash
July 05, 2025
BMW of Sarasota got me into their service center quickly, took care of my recall, and performed an oil change with a multi point inspection. They went over everything that was needed for my vehicle and kept took care of my recall, and performed an oil change with a multi point inspection. They went over everything that was needed for my vehicle and kept me informed during the process. Greg was my service writer and he was very professional and very helpful More
by lishlou25.5
Other Employees Tagged: Marcus Cuffaro
June 28, 2025
Greg in service was excellent. He did not push for any extra things that I really did not need for service on my BMW X5. If there were a 10 star rating I would have given it to him He did not push for any extra things that I really did not need for service on my BMW X5. If there were a 10 star rating I would have given it to him. More
by LZ
