Greg Brannan | Page 2

I have been purchasing cars from Infiniti of Gwinnett for the last 10 years amazing customer support service will return the last 10 years amazing customer support service will return More

by DLESCOTA1 Verified Customer Verified Customer

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Professional, friendly, prompt & expert service is the norm at this dealership. I don’t trust any other with my Infiniti. The waiting room is modern, clean & amply supplied with a wide variety of tasty sn norm at this dealership. I don’t trust any other with my Infiniti. The waiting room is modern, clean & amply supplied with a wide variety of tasty snacks & beverages. The restrooms are modern & clean. Their customer service is top-notch! More

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Great all around store to purchase and have your vehicle serviced at! Will be back again! serviced at! Will be back again! More

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Great service center, clarity in teh work performed and they wash and vacuum the vehicle while you enjoy complimentary snacks and beverages. they wash and vacuum the vehicle while you enjoy complimentary snacks and beverages. More

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Velko was super helpful and great. He worked out the best possible options for me in the purchase of my new lease. Even after I picked up the new vehicle he checked to make sure everything was ok and made su possible options for me in the purchase of my new lease. Even after I picked up the new vehicle he checked to make sure everything was ok and made sure that I had every feature working. Thank you so much Velko ! Definitely will be returning for more service with you. More

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Service advisor Guiliani and manager Greg were polite and helpful during my first service appointment needing oil change and tire rotation. I hope that future service goes just as well. and helpful during my first service appointment needing oil change and tire rotation. I hope that future service goes just as well. More

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Pull in for service and promptly greeted by the valet who ensures the service adviser is engaged. Service adviser takes control and the vehicle is expedited through. With a nice complimentary vacuum and wash ensures the service adviser is engaged. Service adviser takes control and the vehicle is expedited through. With a nice complimentary vacuum and wash. More

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The service was excellent and completed in a timely manner. I look forward to my next visit as I know it will be another pleasant experience. manner. I look forward to my next visit as I know it will be another pleasant experience. More

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My husband @CFinn left a review at which you all responded and left out several details from my visit. 1. The vehicle Greg and I test drove had a very faint whistling whereas my vehicle had a lo responded and left out several details from my visit. 1. The vehicle Greg and I test drove had a very faint whistling whereas my vehicle had a loud whistling that permeates so much even Greg heard it. However, he did not hear this whistling sound in car we test drove. Next, Greg then blamed the manufacturer at which I asked if there was a recall and of that is the case, why is the whistling only on the driver side? He then stated, "I should trade in my vehicle, maybe the whistling is faint in the autographed (QX50 we test drove) then your vehicle because they could have fixed it using different material or parts." Now, wait a minute, my car is new but in order to fix this annoying loud whistling issue, I need to repurchase a vehicle that has different parts. Yeah okay, makes perfect sense, right? 2. Mark did sit with me in my vehicle but again you left off several parts. Mark and Greg both stated they didn't know why I had a guest profile that I could not edit and why I would need to setup 2 user profiles, 1 for each key fob which is essentially 3 profiles. This was the question at hand. Mark then said he would contact some guy to ask about the guest setup as he had never seen it or paid attention to it. Mark then advised me to go back to the sales person I purchased the vehicle from because the setup didn't seem right. 3. The issue with my vehicle Hotspot not connecting has been resolved but after pulling off from the service department, my Bluetooth will not connect. You guys have no clue about these vehicles you service or about customer service. Greg seemed very flustered and was being pulled in several different directions while I was there. Overall, I am disappointed in this experience and service here. We will never purchase another Infiniti (well unless we can find a service department with better service and the competency to actually learn the vehicles they are servicing). Hire as many people you feel is necessary to respond to these negative reviews but the facts are still present in these low reviews about this location specifically; bad communication and customer service, lack in the expertise and knowledge necessary to service these vehicles, dishonesty and a clear lack in morals, character and values. But I guess that’s just the car business huh… I will provide an update to this post once I visit the other location for service. More

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You are simply hothead best! Great staff! What more can I say. The work is great, the staff is great. The entire team works very well together. I say. The work is great, the staff is great. The entire team works very well together. More

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