Gina Carpio

I went to get the oil changed on my Kia Sportage. Janphiel Rivera treated me very well. Everything was excellent. Janphiel Rivera treated me very well. Everything was excellent. More

by Aldo Verified Customer Verified Customer

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ervice is usually a little on the slow side, and it often feels like the Service advisors dont have time to status the vehicle being serviced. I have times where it took 3 hrs just to say they have part feels like the Service advisors dont have time to status the vehicle being serviced. I have times where it took 3 hrs just to say they have parts on order and of the flip side where the work was done in 1/2 the time estimated. Although I own 2 KIAs i would not recommend people to buy a KIA, due to the poor quality materials used( paint, plastics and rubbers and their resistance to cover material defects under warranty eventhough they are clearly defective. I also find the prices you charge for common services and repairs to be escessive. Greenway Kia is the first dealer that I actively avoid if possible. I also understand that some of my frustration is to Kia's lack of waranty support and not necessisarily Greenways fault. More

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Not worth going to and I will not be getting another Kia vehicle again. Management was non-responsive to requests for information (over 2 weeks to say "we are still assessing the problem"), I was told to as vehicle again. Management was non-responsive to requests for information (over 2 weeks to say "we are still assessing the problem"), I was told to ask the customer care representative for documents that they should have been able to provide me and that she has many emails. At the end, they tried to bill me an additional $50 for "miscellaneous". I would not recommend anyone to go here or get a Kia in the future. I was planning on my next vehicle to be a Kia, but not anymore. My business will go elsewhere. More

by DDONAKOWSKI Verified Customer Verified Customer

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Greenway Kia East has a large impressive inventory to choose from, a welcoming environment and the best sales personnel, I saw Greg, he was very knowledgeable, professional, and patient! I highly recomm choose from, a welcoming environment and the best sales personnel, I saw Greg, he was very knowledgeable, professional, and patient! I highly recommend this 🤝 dealership! They worked with us to fulfill our interest with great intent. Whatever your situation they will help, from the floor manager to service manager, they got your back! It's a Quick turn around! If you want to be treated like royalty and even like family choose this location! They have a full line of the new Kia's, pre owned as well as a variety of other brands in great condition, their inventory has good mileage, go take a look, their line is very impressive! I went in just to look but left with a new Kia, and this was after visiting 4 other dealerships. I don't usually leave recommendations but I just had to, both my husband and I were very impressed 💯! You also get a very impressive warranty including roadside assistance, and a multiple of other coverages!! Use my recommendation number #P00084039022 I am sure you can get a good discount, a nice cup of coffee and a snack, You won't regret it! Good luck hope this help you make a wise decision 💯😃👍from: A Happy customer Lilli!🎊 More

by LilliC Verified Customer Verified Customer

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Best service and fast . ..great people this place is the number o e Dealer in Orlando ..great people this place is the number o e Dealer in Orlando More

by EDVAZ40 Verified Customer Verified Customer

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Service was awesome from the moment I pulled in the service area. I was directed to my advisor, Oscar, who took down all the things I needed done. He also stayed in touch and the car was competed on ti service area. I was directed to my advisor, Oscar, who took down all the things I needed done. He also stayed in touch and the car was competed on time. It was a great customer experience. More

by dave.sharma24 Verified Customer Verified Customer

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On May 2025 My 2020 Kia Telluride engine was replaced under warranty due to a factory defect — excessive oil consumption, confirmed by an oil test conducted by the dealer. However, Kia America never refu under warranty due to a factory defect — excessive oil consumption, confirmed by an oil test conducted by the dealer. However, Kia America never refunded me for that test. On the second day after the replacement, the engine overheated, and upon inspection, it turned out that there was no coolant. The dealer billed me $1,833 and refused to start the repair, waiting for my payment. I did not pay, and they did not start the work. On the 10th day, I personally came to them to find out what was going on. After that, I was suddenly told that they would repair it for free. On the 13th day, when picking up my car, I checked the fluid levels under the hood. Service center manager Gina Carpio behaved disgustingly — she spoke arrogantly and defiantly, trying to walk away from the conversation, as if I were asking her for a personal loan rather than talking about my vehicle’s safety. I discovered that the coolant was below the minimum level. She said: “We are not obligated to top off the coolant, but if it satisfies you, we will.” The dealership’s general manager, Gino Rossi, claims that coolant levels below the minimum are normal, thereby covering up all the chaos taking place in the service department. After that, the real “fun” began — the dealer refused to reimburse me for the independent tow truck I had to call because I had to wait nearly 120 minutes for the Kia tow truck, with a small child, in the evening near a daycare. Service center employee Carlos Alejo stated that the dealer would only reimburse Uber and rental expenses, but refused to pay for the tow truck, and offered to quietly “help” by doing an oil change in the amount of the tow truck cost, as if I had broken some rules. This is unacceptable and insulting, and it seems to be their usual practice — offering to quietly close issues instead of acting according to the law. Kia America is on another level — first, they unilaterally closed my case regarding this incident, then reopened it. At first, they claimed it was not a warranty case, referring to the dealer’s words, and later, “out of goodwill,” agreed to reimburse Uber, rental, and tow truck expenses. But then they started deducting $53 from the compensation amount, claiming the warranty does not cover certain costs. In doing so, they completely contradict themselves — one moment it’s a warranty case, the next it’s not. In short, Kia America is very good at playing the game of confusion and evasion. I have contacted seven different state and consumer protection organizations that are supposed to protect consumer rights, but they all refused to help me, without delving into the essence of the problem and simply taking the dealer’s false and evasive letters at face value. My complaints were closed, with documents bounced back and forth between me and the dealer. I have spent a tremendous amount of time and effort defending my rights, sacrificing attention and care for my young children, but all my sincere appeals have been ignored. Apparently, Mr. Rossi and everyone involved in this disgrace have forgotten the law of the boomerang — that good begets good, and lies sooner or later lead to very undesirable consequences. I strongly do not recommend doing business with this dealership and urge potential customers to be extremely cautious with Kia. More

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Gina Carpio is the most unprofessional and rude service manager I have ever encountered. My engine was replaced under warranty, but on the very next day it overheated — it turned out that there was no cool manager I have ever encountered. My engine was replaced under warranty, but on the very next day it overheated — it turned out that there was no coolant at all. This led to a series of problems caused by the poor quality of the warranty engine replacement. When I picked up the car after the repair, I decided to check the fluid levels before leaving the dealership and asked for help. Gina came over and immediately showed irritation that she was called. She spoke harshly and reluctantly. When I noticed that the coolant level was below the minimum and asked why the reservoir was empty, she said: “We are not obligated to top off the coolant, but if it makes you satisfied, we will pour it.” I strongly advise avoiding this service center. They employ unprofessionals who failed to properly replace the engine under warranty, which caused it to overheat and resulted in significant damage to me — both financial and emotional — which still hasn’t been compensated. Moreover, the manager Gina Carpio couldn’t even professionally hand over the car to me. More

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Every one at this dealership has excellent customer service etiquette. I'm treated with respect. service etiquette. I'm treated with respect. More

by ECUEVAS42 Verified Customer Verified Customer

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Explained everything! Great customer service! I will definitely be back! Fast service, not a long wait on a Saturday Great customer service! I will definitely be back! Fast service, not a long wait on a Saturday More

by VALERIERBROYLES Verified Customer Verified Customer

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