George Thompson

I give this dealership 5 stars! !! I had a good experience test driving the car & working with the team! Mazda Catonsville provided amazing service. Super thankful for Ed, Xavier, Ad !! I had a good experience test driving the car & working with the team! Mazda Catonsville provided amazing service. Super thankful for Ed, Xavier, Adam, Herb, Mohan, and George!! I would absolutely recommend this dealership to anyone. More

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The buying process with Heritage Mazda went very smoothly. I worked with their team to set a fair price prior to arriving, and immediately went into a test drive and closed on the car. All said I sp smoothly. I worked with their team to set a fair price prior to arriving, and immediately went into a test drive and closed on the car. All said I spent 3 hours at the dealership. Everyone was super helpful while I was there, especially the finance guy (Adam) who took all the time in the world to help me navigate the expense. That said... When I got home I realized the car mats were missing from the car. Likely taken out when the car got detailed. I immediately emailed and called to let Heritage know about the mix up. Unfortunately my responses either went unanswered or didn't get us closer to a resolution on what to do. After a month I sent one last email and got a response that recommended I buy new mats with the Mazda employee discount. This after-purchase experience was really disappointing especially after spending over $30k on a car. The mats were maybe $200 in value but Heritage didn't have any interest in making things right or even answering my questions for the first 4 weeks. Shame on me for expecting more after they had my money in hand. I won't give them my business again... and they probably won't care. Good luck if there is a bigger issue you have to deal with. Adam rocks... can't say that about anyone else. More

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I have visited Heritage Mazda, experience has been great. I have experienced very good customer service, cooperative and polite team. I have experienced very good customer service, cooperative and polite team. More

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Nate is the best! So easy to get along with, no pressure, just the way buying a car should be!! Like enjoying some time with an old friend :) So easy to get along with, no pressure, just the way buying a car should be!! Like enjoying some time with an old friend :) More

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Everyone was nice and professional. The vehicle was ready and with a full tank of gaswhen I got there The vehicle was ready and with a full tank of gaswhen I got there More

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Everyone at Heritage Mazda was friendly, knowledgeable, and helpful. We actually drove from Frederick to Catonsville because we were so pleased with the customer service we received over the phone and the and helpful. We actually drove from Frederick to Catonsville because we were so pleased with the customer service we received over the phone and the service was even better in person! More

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Mohan was fantastic and the entire team worked to get me into a new vehicle into a new vehicle More

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Devora was absolutely wonderful. She was very responsive and even sent a video because I wasnt able to easily swing by and see the car. She chatted up my 80 year old Mom to help k She was very responsive and even sent a video because I wasnt able to easily swing by and see the car. She chatted up my 80 year old Mom to help keep her occupied while I made my decision and made it through the Business office. I came with a CapOne preapproval and yet they were able to secure better terms for me. I was very pleased with the process and the interaction with each of the managers. George was helpful as the initial contact and put me in touch with Devora. Even the General Manager Steve reached out to me as well. Ask for Devora when you are in the market~~! More

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Amazing customer service from the greeting (George) and my sale person (Jordan). I never felt pressured. Jordan was very knowledgeable about all of the Mazda products. Even though he dose not control the f my sale person (Jordan). I never felt pressured. Jordan was very knowledgeable about all of the Mazda products. Even though he dose not control the financial process he made sure to save me some money. This will be a first car for my daughter he understood the assignment. I definitely recommend this dealership. Sincerely Happy Customer 😊. More

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Amazing customer service! They made a new car buyer feel comfortable and welcome Abe got me the car I wanted! They made a new car buyer feel comfortable and welcome Abe got me the car I wanted! More

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