Gary McCulloch | Page 3

I came in just to change the cabin air filter and was 30 minutes early. The service guys took the car in and the job was complete before the appointment time! Fantastic service as always at Capital Toyota!! minutes early. The service guys took the car in and the job was complete before the appointment time! Fantastic service as always at Capital Toyota!! More

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Great service writers and clean waiting area. Very respectful and professional. For the amount of vehicles they see per day it is obvious they do it right. Very respectful and professional. For the amount of vehicles they see per day it is obvious they do it right. More

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They did not repair tire bead leak, which I've had before and told them about, because they only sprayed it with soapy water and didn't see the leak. I told them that the prior episode also missed the leak and told them about, because they only sprayed it with soapy water and didn't see the leak. I told them that the prior episode also missed the leak with that method and could only be discovered and fixed by taking the tire off and reseating the bead. The customer service rep was nice and said to come back when it goes down again because a 2nd visit for the same problem gets management involved. I'd rather not have to come in again when I am nearly certain what the problem is, as I've had it before recently with another tire on the same truck. More

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I have been severely disappointed by the service I have gotten from the dealership. Previously, I had been over the moon with the service provided by this dealership, so much so that I have given a measure gotten from the dealership. Previously, I had been over the moon with the service provided by this dealership, so much so that I have given a measure of grace when things were subpar in the last year or so. Now I am out of grace. I live 2.5 hours away and work full time, to take time to bring the 4Runner to this location is a minor event for my family. When I brought the car in, I had a tech go with to see if the car would make the sounds in question. This was the third attempt for one of the sounds. BEHOLD!! The tech heard both sounds!!! I was relieved as I believed the issues would be addressed. I was so wrong.... After the car was at the dealership half a day the day I dropped it and all day the next....I got there to find that the 3X sound was completely unmentioned and the new sound was mentioned only that the sound can be heard, but cannot be identified 'because there is too much personal property in the vehicle. Really? So, did no one think to call me to clue me in? I could happily come by and remove any/all items interfering with your $90 diagnostic task. It kills me that I had to pay for an incomplete service and was only made aware that the service was incomplete at a time when there was no opportunity to remedy 'the problem' because i am due back to work in the morning.....2.5 hours away......and the Service Dept is now closed.....and my Service guy nor the manager is on site..... Do you see what I'm getting at here? Yes, I'm mad. I've given grace when your finance guy over charged me at the time of purchase....I've given grace when your service department returned me my vehicle with the dash still disassembled after a repair and the contents of my glove box strewn around the floorboards......I believe I've been gracious..... now what? I expect to hear from someone without delay..... More

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Service department is good. They did not try to upsell me. They are a little higher in cost than a non dealership They did not try to upsell me. They are a little higher in cost than a non dealership More

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They always very fast and professional. Staff very attentive and curious. Always helping which ever way they can Staff very attentive and curious. Always helping which ever way they can More

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This dealership is fantastic. They are friendly, knowledgeable and keep you updated through text(if you want) all throughout your service. They are friendly, knowledgeable and keep you updated through text(if you want) all throughout your service. More

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Great customer service and they had my car done earlier than expected. Overall good experience. than expected. Overall good experience. More

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Terrible service today. Poor communication. Made appt to wait, got there was told I was a drop off. Husband got off work to come get me, as we got back home they said my car Poor communication. Made appt to wait, got there was told I was a drop off. Husband got off work to come get me, as we got back home they said my car was ready. Check out lady, not friendly at all. Will choose a different dealership from now on. More

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Very efficient taking care of my car today. The staff was friendly & prompt in getting my car in & out for regular service The staff was friendly & prompt in getting my car in & out for regular service More

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