Gary Alger | Page 23

Always on time and explains my options in regards to work needed on my car. needed on my car. More

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My Jeep Wrangler spent over 44 days on the second visit for a parasitic battery drain that this center could not resolve. On the first visit they claimed the battery and instrument cluster was bad, and re for a parasitic battery drain that this center could not resolve. On the first visit they claimed the battery and instrument cluster was bad, and replacement of both still didn't fix the problem. Neither the service staff or the customer relations representative (Samantha) followed up to respond to my concerns regarding this ongoing issue, and the vehicle is covered under Mopar warranty. The FCA representative also failed to follow up with the dealership or me regarding the ongoing issue. Currently, FCA and Cortese CJDR have failed miserably, on this issue...... More

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Upset that I received an email for discounts on the same services a week later. Also I could NOT write a check (service center not accepting checks at this time) and had to use a charge card incurring a 3% services a week later. Also I could NOT write a check (service center not accepting checks at this time) and had to use a charge card incurring a 3% service fee. The service received on my Pacifica was fine. More

by Cheryl BV Verified Customer Verified Customer

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good service, communication could use some work, maybe more updates, sales department is great, seem that they want to help more updates, sales department is great, seem that they want to help More

by bcmorey21 Verified Customer Verified Customer

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Great customer service, Mark the service coordinator is awesome, the mechanic who worked on my vehicle was super. awesome, the mechanic who worked on my vehicle was super. More

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Service was good and timely. I had a couple of recalls to deal with and ended up getting a loaner with no real problems (even though I didn't ask for one originally). I had a couple of recalls to deal with and ended up getting a loaner with no real problems (even though I didn't ask for one originally). More

by rhenry7 Verified Customer Verified Customer

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Service was good and timely. I had a couple of recalls to deal with and ended up getting a loaner with no real problems (even though I didn't ask for one originally). I had a couple of recalls to deal with and ended up getting a loaner with no real problems (even though I didn't ask for one originally). More

by rhenry7 Verified Customer Verified Customer

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Great service. Very friendly. Very accommodating. I would highly recommend. 10/10. I had an Excellent experience Very friendly. Very accommodating. I would highly recommend. 10/10. I had an Excellent experience More

by cwaheibi Verified Customer Verified Customer

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Awaiting a phone call (4 days and counting) and potential service. Caused damage to vehicle. service. Caused damage to vehicle. More

by cona.marshall Verified Customer Verified Customer

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When you have employees like Rick Riola who go way beyond what is asked of them, this is what makes a World Class car dealership!!!! what is asked of them, this is what makes a World Class car dealership!!!! More

by TD0 Verified Customer Verified Customer

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