"Excellent Customer Service"
I had my Escape towed to CCF due to a recall issue. Gabrielle was extremely friendly, knowledgeable and understanding. Communication was excellent throughout the process and there was nothing pushy or misleading as it sometimes is at dealerships. This is the second time I've brought my vehicle to CCF and I will continue to do so due to the amazing customer service I've received, both times. Upon picking up my vehicle, it had been through the car wash, which was a very nice touch!
"Quick and well done"
They got me in next day, they were very quick and communicated with me multiple times through the process so I knew what was going on.
- raw milk
Asked for a under 100,000 km warranty check, got in right away, all good. At the waiting area they had vending machine for snacks, free coffee, tea, bananas, bottled water.
"They just get it done!"
Very Friendlly, knowledgable, and honest dealership. Timely follow up and great communication practices. Shuttle guy was great as well. Very accomodating for my needs that day.
I came in to have a trim piece on my vehicle replaced. My service advisor Gabrielle, was knowledgeable and kept me in the loop throughout the whole process. She was friendly and attentive!
"Transmission flush turned in to full replacement at my cost"
After a recommended transmission flush my transmission started acting abnormally and then completely failed within days resulting in an all new transmission being required. I was told this likely was not a cause of the flush and was likely a preexisting condition. While that is possible I am furious that absolutely no help or compenstation was offered, even a bit of help toward the large repair bill I was left with. "Likely" means to me there is a chance it contributed, even a small chance, which means some help should have been offered in good faith to a customer in a bad situation. I am now broke before Xmas; the manager i spoke to said it didnt make good business sense to help me out. Bottom line is king I guess, not keeping a customer happy. Especially when it isn't definitive that the work they performed didn't contribute to my transmission failure!
Gabrielle was extremely helpful when I brought my car in with a steering issue. She got my car looked at promptly to ensure my safe drive home. Super cheerful and efficient, makes for a great experience every time.
"Very good quality service."
- Ivan Hearty
Had a very good experience dealing with Gabrielle in Service Advisory team. Would recommend to others. She was helpful and kept me updated on developments throughout the service period.
It was a great visit. Fast, quick, friendly and efficient. I used the shuttle to get home where the driver was great and picked me up at a very convenient time. Great experience for taking my truck in for routine service