GIGI DEMIROVSKI

I have purchased a vehicle at BMW dealership on April 22nd, 2024. The service had exceeded all expectations, excellent environment. The team who was assisting me, starting with the sales person Bill Ea 22nd, 2024. The service had exceeded all expectations, excellent environment. The team who was assisting me, starting with the sales person Bill Earnest, financial dept and manager – were very understanding, helpful, welcoming, knowledgeable and pleasant to work with. I will highly recommend this dealership to everyone who is looking for a nice quality car. Danny Konovalchik. More

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Leased a new X3, with all the negotiations done by email. David Reynoso was very easy to with, and ultimately gave me the best overall deal. Coming to the showroom to pick up the car was very quick and effic David Reynoso was very easy to with, and ultimately gave me the best overall deal. Coming to the showroom to pick up the car was very quick and efficient. This is a dealer that values your time and treats you with respect. Will likely be leasing my BMWs from Bill Jacobs going forward. More

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I recently purchased a used Audi S5 convertible from this dealership. At first everything seemed fine. I noticed at the dealership that the front camera was blurry. I thought it was just dirty so I didn't th dealership. At first everything seemed fine. I noticed at the dealership that the front camera was blurry. I thought it was just dirty so I didn't think anything of it. Once I got home, upon further inspection I noticed the camera lens was cracked. I reached back out and asked if they would repair this item. They refused. I replied that they sold this vehicle that they knew to have a defect. They replied that when they have off brand vehicles that come in, they check for safety and functionality. "We have not the internal means to check an Audi as they do a BMW. This all being said, a crack like this can be many times overlooked and it is not a direct threat to safety and drivability." I'm not sure of their reconditioning standards when this misses their notice. I know wonder if they missed this issue, is the rest of the vehicle safe? I sent pictures of the issues to no avail. If I could attach the pictures to show the safety issue I would. I drove over 2 hours to purchase this vehicle and this experience showed me that this was a mistake on my part. If you are looking for a dealership that is meticulous about used vehicles and their condition, takes responsibility for their vehicles, and wants to treat their customers the right way, please avoid this dealership. Learn from my expensive mistake. More

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I recently purchased a new BMW X5 at this location and was totally impressed by the exceptional customer service I experienced, which surpassed my expectations. Giovonna was very patient and knowledgeab was totally impressed by the exceptional customer service I experienced, which surpassed my expectations. Giovonna was very patient and knowledgeable and took the time to address my questions. The rest of the team were very supportive as well , and I would highly recommend this dealership !! More

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Purchasing my new BMW X7 at Bill Jacobs BMW was an exceptional experience, thanks to the outstanding assistance of sales representative Harry Gianos. Despite having a dealership closer to home, Harry' exceptional experience, thanks to the outstanding assistance of sales representative Harry Gianos. Despite having a dealership closer to home, Harry's dedication to securing the best quote and his expert guidance helping me with my custom order convinced me to travel an extra 20 miles – a decision I don't regret. Harry's impressive knowledge of features and options, coupled with his efficient and friendly approach, made the entire process smooth and enjoyable. I highly recommend Harry and Bill Jacobs BMW for an unparalleled car-buying experience. More

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I live at Ohio. I have compared many BMW dealers in the near states and this is by far the best dealer I find. People at this dealer, especially Russ Millard, are ve I have compared many BMW dealers in the near states and this is by far the best dealer I find. People at this dealer, especially Russ Millard, are very friendly, professional, and willing to work out a deal with you. Their Genius, especially Stefan Malm, are very knowledgeable about their cars and are very patient when explaining the details. I definitely recommend this dealer even if you live in another state. More

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What can I say about Bill Earnest! He is professional, transparent and truly cares about his clients. He remembered so many of the small details from almost 5 years ago when I purchase He is professional, transparent and truly cares about his clients. He remembered so many of the small details from almost 5 years ago when I purchase my previous vehicle. He fit me into his busy schedule to get me in and out today when I didn’t even have an appointment. Jonathan the product specialist thoroughly explained all of the space age features in my new X1 and Gigi and Amir handled the financing seamlessly. If you want a BMW, get yourself to Bill Jacobs in Naperville. More

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This is the worst dealership I have ever dealt with by far!! Shady liars, crooks. Everything started out okay but went down hill quickly! Short version - They sold us a $60k+ certified vehicle wit far!! Shady liars, crooks. Everything started out okay but went down hill quickly! Short version - They sold us a $60k+ certified vehicle with bad brakes. They refuse to do anything. Profit over the safety of a good customer (we purchased a $35k+ Audi from Bill Jacobs Land Rover/Jaguar a couple years ago. By the way they offered us $12,000 for the Audi. We sold it to Carvana for $18,400 (would have gotten $19,700 if traded to Caravana). I guess Bill Jacobs needed to make $12k on the Audi (that's a 100% profit) Their extended warranty (Assurant) isn't worth the paper it's written on, IMO. We immediately cancelled it. The policy states they will pay OR reimburse you the cost of repairs. So you may have to pay hundreds or thousands out of pocket then HOPE you get reimbursed. The policy also states they, at their option, use replacement parts that may include new, remanufactured, uses or non OEM. This is ridiculous too! So if your $7,000 turbos fail, they may be replaced with used or Chinese made turbos! We were told needed to fill out a credit application even if we were going to pay cash or finance through our own bank. We were told by GiGi its so they can verify our identity. Hahahaha! We were told one year free Sirius. Another lie! It's 3 months. We asked, within 24 hours of purchasing the vehicle if we could change the financing to a shorter term as we learned about a lower rate being offered by BMW for certified vehicles. We were told the loan was already funded, which I found out was a lie after calling other dealers and BMW Finance. While cleaning the wheels the day after we bought it, I noticed grooves in both rear brake rotors. I took the vehicle to another local BMW dealer and 3 local independent shops. They all told me the dealer obviously "pad slapped" the rear brakes, meaning they installed new pads on bad rotors to save money. They all said the dealer should have replaced both rear rotors, pads and sensor. After going back and forth with the dealer, sending pictures, speaking with Mike Alder, the GM, they said they would not do anything. I found out that it would cost them less than $1k to make things right, and the brakes safe. He offered no resolution at all. I have filed a few formal complaints with BMW customer relations, for what it's worth which is probably nothing. We will be filing a complaint with the BBB, the Attorney General and I am meeting with my attorney next week to discuss the matter. This isn't about a small rip in the seat, or a ding in a door, or stain in the carpet. This is about the brakes! A safety issue. My fiancee refuses to drive the vehicle because of it having bad brakes. This vehicle was a birthday gift, which has been parked inside the garage, except when we took it to the other dealer and local shops to be inspected. We've put a whopping 84 miles on it since we purchased it, of which 34 of them was driving it home from the dealership. Again, this is the short version. Check out Facebook page Bill Jacobs BMW Sucks for a lot more info, pics, etc. More

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Michael Fontana is a great salesman. He went above and beyond for me an out of state purchaser to show any and all visible defects. He is a very down to earth and transparent young man. He went above and beyond for me an out of state purchaser to show any and all visible defects. He is a very down to earth and transparent young man. It was an honor to purchase my first BMW from him. Thanks More

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Outstanding Performance by the entire team, thanks to our sales, Preston and Gigi we got into new vehicles for our family in no Time sales, Preston and Gigi we got into new vehicles for our family in no Time More

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