Honest down to earth dealership.
Jamal was a pleasure to work with. Made the whole experience wonderful.
Jamal was a pleasure to work with. Made the whole experience wonderful.
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by KEEGAN.INGRAM
Verified Customer
Verified Customer
Jan 19, 2024 -
Mullinax Buick GMC responded
It's fantastic to hear that you found Mullinax Buick GMC Cadillac dealership to be an honest and down-to-earth place to do business. It's also great to know that Jamal made your experience wonderful. Excellent customer service and a positive overall experience are important when dealing with dealerships. If you have any more comments or if there's anything else you'd like to share, please feel free to do so. Your feedback is much appreciated!
Made car buying easy, enjoyed my interaction with their
team. I came from out of state to purchase a vehicle
team. I came from out of state to purchase a vehicle
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by CLEMSON1205
Verified Customer
Verified Customer
Jan 20, 2024 -
Mullinax Buick GMC responded
Thank you for the great review! We are so happy that you made the trip to Montgomery to purchase your vehicle!
I have had nothing but great experiences with this
dealership. The staff is great and I will continue to purchase my vehicles, as well as use the service department. Coop is a great salesman who I wou
dealership. The staff is great and I will continue to purchase my vehicles, as well as use the service department. Coop is a great salesman who I would recommend anyone who is considering purchasing a vehicle here.
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by KRPATTERSON79
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2024 -
Mullinax Buick GMC responded
You're welcome! It's wonderful to hear that you've had great experiences with Mullinax Buick GMC Cadillac dealership and that you're satisfied with their staff and service department. Recommending Coop as a great salesman is also valuable feedback. If you have any more questions or if there's anything else you'd like to share about your experiences, feel free to let me know.
This has been the BEST car buying experience I’ve ever
had. I will be referring others to purchase a car from Mullinax. I will most definitely be back. Everyone was very nice and patient.
had. I will be referring others to purchase a car from Mullinax. I will most definitely be back. Everyone was very nice and patient.
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by SHEALONJAJOHN
Verified Customer
Verified Customer
Jan 19, 2024 -
Mullinax Buick GMC responded
We're thrilled to hear that you had the BEST car buying experience at Mullinax Buick GMC Cadillac dealership! It's wonderful that you plan to refer others to purchase a car from them and that you'll be back in the future. The fact that everyone was nice and patient adds to the positive experience. If you have any more comments or if there's anything else you'd like to share, please feel free to do so. Your recommendation and feedback are highly appreciated!
Friendly speedy good prices honest hard working simple
easy access wide selection good service organize respectful
easy access wide selection good service organize respectful
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by DSHE675
Verified Customer
Verified Customer
Jan 17, 2024 -
Mullinax Buick GMC responded
Thank you for your review! It's fantastic to know that our friendly and speedy service, combined with good prices and honesty, met your expectations. We're glad you appreciated the easy access, wide selection, and the organized, respectful manner of our team.
Respectful ,
intelligent,knowledgeable,informative,friendly, caring,relatable,humble,honest,helpful efficient,enthusiastic thoughtful,sympathetic kind
intelligent,knowledgeable,informative,friendly, caring,relatable,humble,honest,helpful efficient,enthusiastic thoughtful,sympathetic kind
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by JCOLEMAN256
Verified Customer
Verified Customer
Jan 17, 2024 -
Mullinax Buick GMC responded
Thank you for your kind words! It's heartening to hear such positive feedback about our team's respectfulness, intelligence, and knowledge. We're glad that you found our service informative, friendly, and efficient, and that our team's enthusiasm and thoughtfulness stood out to you.
This dealership was very helpful in helping me to make a
decision in what vehicle I was going to get. The process was easy and smooth. I’ll always buy from these guys.
decision in what vehicle I was going to get. The process was easy and smooth. I’ll always buy from these guys.
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by NZJ1212
Verified Customer
Verified Customer
Jan 20, 2024 -
Mullinax Buick GMC responded
Great to hear that you had a smooth and easy process in purchasing your vehicle! Our people take a lot of pride in everything they do!
Found your service to be really professional acceptable
and very courteous. If I had to do it all over again I would i really my salesman Jamal Taylor
and very courteous. If I had to do it all over again I would i really my salesman Jamal Taylor
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by thomasishiah
Verified Customer
Verified Customer
Nov 27, 2023 -
Mullinax Buick GMC responded
We're so pleased to hear about your positive experience and the excellent service provided by Jamal Taylor! It's wonderful to know that our professionalism and courtesy stood out to you. Should you ever need our services again, we'd be more than happy to assist. Enjoy your journey with your new vehicle, and thank you for choosing us!
Chance and Shak made buying a car here the easiest, no
pressure sale ever! Thanks!
pressure sale ever! Thanks!
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by Quiring8
Nov 15, 2023 -
Mullinax Buick GMC responded
We're thrilled to hear that Chance and Shak made your car buying experience easy and pressure-free. Thank you for choosing us and for your appreciation. We're here for any further assistance you might need in the future!
Some parts of management needs people skill training.
Customers need to know their potential business is appreciated. You never tell a customer, "if they're offering you that deal, then that's the deal y
Customers need to know their potential business is appreciated. You never tell a customer, "if they're offering you that deal, then that's the deal you need to take". That customer should feel you are always doing whatever within your means to earn there business. Times are hard, people should feel appreciated for spending their hard earn money with any business. Maybe a little southern hospitality would go a long way with this new company.
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by SUPERIOR4SERVICE
Verified Customer
Verified Customer
Nov 10, 2023 -
Mullinax Buick GMC responded
Hello SUPERIOR4SERVICE,
Thank you for taking the time to share your feedback. We genuinely appreciate your insights, as they help us identify areas for improvement.
We are committed to providing excellent customer service, and your comments about the need for enhanced people skills training in certain management roles are duly noted. We understand the importance of making every customer feel valued and appreciated, and we sincerely apologize if you felt that wasn't the case during your recent interaction.
Our aim is to create a positive and welcoming environment for all customers. Your feedback about the specific statement made is particularly valuable, and we will address this internally to ensure that our team communicates in a manner that fosters trust and appreciation. We agree that showing genuine Southern hospitality (especially since we are Southern ourselves) can go a long way, and we will make efforts to incorporate this warmth into our customer interactions.
We are constantly working on improving our services, and your feedback serves as a valuable guide in this process. Please be assured that we take your concerns seriously, and steps will be taken to enhance our customer engagement strategies.
If you have any further details or suggestions you'd like to share, please feel free to reach out to me directly. I value your business and appreciate the opportunity to address your concerns and would like to talk to you in person or over the phone, i would love to earn your business the right way.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Esteban Ramirez
Mullinax Buick GMC/Mullinax Cadillac
General Manager
(334)851-5000
eramirez@mullinaxbuickgmc.com