Frany Zepeda

Beck and Masten never lets me down. I had an issue involving the service department and warranty. I was helped with this issue and I walked out the door with a fixed truck. The stuff at I had an issue involving the service department and warranty. I was helped with this issue and I walked out the door with a fixed truck. The stuff at Beck and Masten truly care about you. More

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Had an APPOINTMENT for my 1st oil change/rotation/multipoint inspection . Took 3 hours from start to finish. While waiting, i Interrupted the Service Writer (Adam T) from watching som change/rotation/multipoint inspection . Took 3 hours from start to finish. While waiting, i Interrupted the Service Writer (Adam T) from watching something on his cellphone, (had to call his name twice to get his attention) & asked for an estimate on a Windshield replacement. Adam stated it would take a little while to get it for me & I said ok (Evidently 3 hrs wasn’t enough time). Adam brings my paperwork & states my vehicle is ready (no verbal communication on the condition of anything found + or - and no Windshield price) and will be brought up on the drive. Exited the Service Dept, stood outside in the heat for 10 minutes waiting for my vehicle, porter brings my vehicle up then tells me the vehicle still needed to be washed (it stated a wash on the Repair Order). I declined the wash because after taking 3 hours for a minimal service, I was running late for work. Get in my vehicle and driving down the freeway, I felt a pull to the left in my steering wheel so i bring up the Maintenance Screen on the display and it shows 30psi on the left front, 37psi on the right front, 35psi left rear & 36psi right rear…. Since they didn’t wash my vehicle, I sprayed my windshield to clean it and the Wiper Blades were beginning to streak…THIS after an “all green” Multipoint Inspection. Granted I didn’t purchase my vehicle from B&M South, but I was willing to spend my money there on Parts & Service. Needless to say, a TOTAL failure on the part of B&M (Group 1 Dealership 👎🏼👎🏼) at earning my business. I will gladly be driving the 50 miles to the Dealership I did purchase my vehicle from to get any and all future Servicing & Parts purchases done. BTW, it’s now 10 days after my visit to B&M and still no call/text/email with that estimate on the Windshield. Easily a $1,000 loss in parts/labor. Way ta go B&M!! More

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Easy peasy scheduling. Prompt courteous and professional service. Had some technical questions which they answered. Very positive experience. Prompt courteous and professional service. Had some technical questions which they answered. Very positive experience. More

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Fast ,Friendly service,,last minute appointment ok,Services updates regularly, Friendly Environment, staff dressed professionally ok,Services updates regularly, Friendly Environment, staff dressed professionally More

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Customer Service was great work time was quick and awesome clean relax wait communication great awesome clean relax wait communication great More

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From the moment I walked in, they were able to take care of everything I needed of everything I needed More

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Everyone was professional; however, my tires were not rotated as charged. I marked them and they came back the same. rotated as charged. I marked them and they came back the same. More

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Waited four hours for a simple oil change, at the time the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and take it back at a later date to get it checked!! What happen to customer service. Never seen the ticket writer until I paid my bill and then I had to schedule another appointment to go back again. More

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The customer service was excellent. Cody assisted me with my purchase and did an outstanding job helping me select my new truck. Cody assisted me with my purchase and did an outstanding job helping me select my new truck. More

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Very Proffisional and Helpfull Rasie Hernadez took there time to help us out very sanctifies time to help us out very sanctifies More

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