Had an APPOINTMENT for my 1st oil
change/rotation/multipoint inspection . Took 3 hours from start to finish. While waiting, i Interrupted the Service Writer (Adam T) from watching som
change/rotation/multipoint inspection . Took 3 hours from start to finish. While waiting, i Interrupted the Service Writer (Adam T) from watching something on his cellphone, (had to call his name twice to get his attention) & asked for an estimate on a Windshield replacement. Adam stated it would take a little while to get it for me & I said ok (Evidently 3 hrs wasn’t enough time). Adam brings my paperwork & states my vehicle is ready (no verbal communication on the condition of anything found + or - and no Windshield price) and will be brought up on the drive. Exited the Service Dept, stood outside in the heat for 10 minutes waiting for my vehicle, porter brings my vehicle up then tells me the vehicle still needed to be washed (it stated a wash on the Repair Order). I declined the wash because after taking 3 hours for a minimal service, I was running late for work. Get in my vehicle and driving down the freeway, I felt a pull to the left in my steering wheel so i bring up the Maintenance Screen on the display and it shows 30psi on the left front, 37psi on the right front, 35psi left rear & 36psi right rear…. Since they didn’t wash my vehicle, I sprayed my windshield to clean it and the Wiper Blades were beginning to streak…THIS after an “all green” Multipoint Inspection. Granted I didn’t purchase my vehicle from B&M South, but I was willing to spend my money there on Parts & Service. Needless to say, a TOTAL failure on the part of B&M (Group 1 Dealership 👎🏼👎🏼) at earning my business. I will gladly be driving the 50 miles to the Dealership I did purchase my vehicle from to get any and all future Servicing & Parts purchases done. BTW, it’s now 10 days after my visit to B&M and still no call/text/email with that estimate on the Windshield. Easily a $1,000 loss in parts/labor. Way ta go B&M!!
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by 24Avenir
Service Price Transparency
Other Employees Tagged:
Adam Theriot
Jul 30, 2025 -
Beck & Masten Buick GMC South responded
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your recent service visit. Your time is valuable, and it’s clear that we fell short of your expectations—and our own standards—when it came to communication, efficiency, and follow-through.
We understand how disappointing it must have been to wait for hours, not receive the windshield estimate as requested, and then leave with unresolved issues. Your feedback about the inspection process and the vehicle condition after service is being taken very seriously, and we will be addressing this with our team to ensure accountability and improvement moving forward.
Although you didn’t purchase your vehicle with us, we deeply value every customer who chooses to trust us with their vehicle service. We’d appreciate the opportunity to regain your confidence. If you’re open to it, please contact us directly so we can make this right.
Thank you again for bringing this to our attention.
Ben Richert
NRichert@group1auto.com
713-947-4111
Easy peasy scheduling.
Prompt courteous and professional service. Had some technical questions which they answered. Very positive experience.
Prompt courteous and professional service. Had some technical questions which they answered. Very positive experience.
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by rudy
Service Price Transparency
Jul 20, 2025 -
Beck & Masten Buick GMC South responded
Hi Rudy, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Fast ,Friendly service,,last minute appointment
ok,Services updates regularly, Friendly Environment, staff dressed professionally
ok,Services updates regularly, Friendly Environment, staff dressed professionally
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by jcast20135456
Service Price Transparency
Jun 30, 2025 -
Beck & Masten Buick GMC South responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Customer Service was great work time was quick and
awesome clean relax wait communication great
awesome clean relax wait communication great
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by selflove6767
Service Price Transparency
Jun 29, 2025 -
Beck & Masten Buick GMC South responded
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
From the moment I walked in, they were able to take care
of everything I needed
of everything I needed
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by janee.kendricks
Jun 20, 2025 -
Beck & Masten Buick GMC South responded
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone was professional; however, my tires were not
rotated as charged. I marked them and they came back the same.
rotated as charged. I marked them and they came back the same.
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by mashellawilliams38762
Service Price Transparency
Jun 11, 2025 -
Beck & Masten Buick GMC South responded
Hello,
Thank you for taking the time to leave a review and share your feedback. We truly appreciate your kind words about our team’s professionalism.
We’re very sorry to hear about your concerns regarding the tire rotation service. We take matters like this seriously and want to ensure everything is properly addressed. Unfortunately, we’re currently unable to locate your visit in our system based on the information provided in the review.
To help us look into this further and make things right, we kindly ask that you contact us directly at ecarrera@group1auto.com
We value your business and look forward to the opportunity to resolve this.
Warm regards,
Elvin Carrera
ecarrera@group1auto.com
Waited four hours for a simple oil change, at the time
the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and
the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and take it back at a later date to get it checked!! What happen to customer service. Never seen the ticket writer until I paid my bill and then I had to schedule another appointment to go back again.
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by BooBoo05
Service Price Transparency
Jun 05, 2025 -
Beck & Masten Buick GMC South responded
Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the lack of communication during your visit. This is not the level of service we aim to provide, and I understand how frustrating it must have been to wait four hours for an oil change without the additional issue being addressed.
I would appreciate the opportunity to personally look into this matter and work toward a resolution. Please feel free to reach out to me directly at ecarrera@group1auto.com so we can discuss your visit in more detail.
Elvin Carrera
Service Manager
The customer service was excellent.
Cody assisted me with my purchase and did an outstanding job helping me select my new truck.
Cody assisted me with my purchase and did an outstanding job helping me select my new truck.
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by ljg_12304
Jun 05, 2025 -
Beck & Masten Buick GMC South responded
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very Proffisional and Helpfull Rasie Hernadez took there
time to help us out very sanctifies
time to help us out very sanctifies
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by Gc
Service Price Transparency
Other Employees Tagged:
Rosie Hernández
May 30, 2025 -
Beck & Masten Buick GMC South responded
Hello, thank you for your kind review; we are happy to pass along your comments to Rasie here at Beck & Masten Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!
I like the fact that they are willing to do whatever it
takes to make sure the customer is satisfied.
takes to make sure the customer is satisfied.
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by emiel_adams
Service Price Transparency
May 27, 2025 -
Beck & Masten Buick GMC South responded
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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