Franklyn Wallace

I went for service that was never done received no paperwork computer down Three weeks later i had issues with my car went to kelly ford they where awesome they fixed and did the work that Gary yeoma paperwork computer down Three weeks later i had issues with my car went to kelly ford they where awesome they fixed and did the work that Gary yeoman never touched the vehicle. I been a customer at palm bay ford from the day that opened donny allen sold me 8 vehicles never have i had such issues i was not safe to be on the road by the grace of God nothing happened. I will never return to Gary Yeoman again I will drive to Melbourne to kelly ford where I know when they say they fixed something I know it is done Kelly will have all my business going forward and I will try to make sure everyone I know stays away from Gary yeoman in palm bay More

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When things go Wrong I am new to Palm Bay and have heard some troublesome comments about Gary Yeoman Ford, Let me put it all to rest. Mr. Yeoman's efforts to achieve a 5 i I am new to Palm Bay and have heard some troublesome comments about Gary Yeoman Ford, Let me put it all to rest. Mr. Yeoman's efforts to achieve a 5 in service, is showing through. I am old school and have an older Ford Diesel that I love. Which means it is not a new computer controlled or diagnosable. Recently had a repair that didn't yield expected results. This is where service truly shows, what the organization is all about. Without any negativity, the team took the truck back in and turned it around before lunch. For me that speaks volumes, and a clear indicator for what is under the hood at Gary Yeoman Ford. Service when things go wrong, for me is more defining than replacing the items called out on the computer. Gary Yeoman Palm Bay Ford, now has their own speed dial. button. With a shout out to Franklin Wallace. More

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Dave very helpful with determining what we wanted in a vehicle. Then we selected the package we wanted in the vehicle we wanted. He was responsive to questions. He went out of his way to make sure we were vehicle. Then we selected the package we wanted in the vehicle we wanted. He was responsive to questions. He went out of his way to make sure we were completely satisfied. More

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Great efficient service. Good customer relationships. Jorge was very professional and accommodating during my visit. He is a very valued employee.i highly recommend Palm Bay Ford. Jorge was very professional and accommodating during my visit. He is a very valued employee.i highly recommend Palm Bay Ford. More

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Went in for regular oil change. Franklyn greeted me and got my truck taken care of. I needed to be out for an appointment and he was able to get me out just in time. Great job. Love the waiting area for cu got my truck taken care of. I needed to be out for an appointment and he was able to get me out just in time. Great job. Love the waiting area for customers. More

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Quick and painless Palm Bay Ford always seems interested in what ever you have to say. All the services help have always been friendly and helpful. Palm bay Ford is a Palm Bay Ford always seems interested in what ever you have to say. All the services help have always been friendly and helpful. Palm bay Ford is a Top Notch Dealer Ship. More

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Excelent service!, beats the other local Ford dealer.. I was kept informed about the status of my vehicle at all times. The time waiting was more than adequate, considering that I made the appointment that I was kept informed about the status of my vehicle at all times. The time waiting was more than adequate, considering that I made the appointment that same day of the service. More

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Customer Service and Sales Associate We have dealt with this dealer since 2016 and they are Fantastic! The people are friendly and quick to answer your questions. Joe Bunting has been our We have dealt with this dealer since 2016 and they are Fantastic! The people are friendly and quick to answer your questions. Joe Bunting has been our go to guy for the last 3 cars that we have leased/bought from Palm Bay Ford. Joe is a pleasure to deal with and follows up to make sure your buying experience is positive. The service department is always there to help and guide your choices. In this Department we have dealt with Franklin and Sophia. Will use them again in 2022 when the next lease is up. Thanks Again Guys and Girls for all your help. More

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Service was as always, very good. Problem was a lack of help. They need to hire some help to cut down the waiting time to get service done help. They need to hire some help to cut down the waiting time to get service done More

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Franklyn Wallace is an awesome service advisor I have had some issues in the past with poor communications from our service advisor. We have been trying to get the same check engine light fixed for I have had some issues in the past with poor communications from our service advisor. We have been trying to get the same check engine light fixed for some time and were tired of not knowing what the status of our car was on each visit to get it fixed. Franklyn was assigned to us after I asked for a new advisor and you could tell he cared about us and our car. He was able to get information on the car and communicate it with us. He always answered the phone when we called and returned messages when he couldn't answer. Also, he is always pleasant to talk to. Next time we bring our car we will ask for Franklyn to be our service advisor. Thanks Franklyn! The star ratings I gave are based off the experience we had with Franklyn and Franklyn only. More

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