Frank Greco

My overall dealership at Westchester Toyota was excellent! My salesperson, Johnny Hernandez went above and beyond to ensure that my wife and I were satisfied with our purchase. excellent! My salesperson, Johnny Hernandez went above and beyond to ensure that my wife and I were satisfied with our purchase. More

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RUN (DON'T WALK) AWAY AS FAST AS YOU CAN. THEY MAKE UP PHONY REPAIRS LIKE ALIGNMENT FOR NEW VEHICLES WITH 5000 MILES. THEY LOSE WHEEL LOCK KEYS. AND THEY ARE INCOMPETENT AT MANAGING THEIR COU THEY MAKE UP PHONY REPAIRS LIKE ALIGNMENT FOR NEW VEHICLES WITH 5000 MILES. THEY LOSE WHEEL LOCK KEYS. AND THEY ARE INCOMPETENT AT MANAGING THEIR COURTESY SHUTTLE TO TAKE YOU HOME OR ANYWHERE ELSE. MOST OF THESE POSITIVE REVIEWS ARE FROM FRIENDS AND FAMILY. GOOD LUCK GETING A MANAGER ON THE PHONE. THEY ARE EITHER IN A MEETING OR UNAVAILABLE. OH AND THEIR QUOTES ON THINGS LIKE WHEEL LUG NUTS ARE SEVERAL HUNDRED DOLLARS OVER MARKET VALUE. More

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Recent Reviews Sal M. 1161 2/9/2024 I had an extremely smooth "VIP" experience with Westchester Toyota. Mr Mario Raposo was our sales rep..... from start to finish he 1161 2/9/2024 I had an extremely smooth "VIP" experience with Westchester Toyota. Mr Mario Raposo was our sales rep..... from start to finish he was outstanding and the process was flawless. .... He took the time to listen.... made recommendations and suggestions. Mr. Raposo is very knowledgeable on the details of vehicles. He responds to emails and phone calls promptly ( even on his day off ) We made a deal without a deposit I have never purchased a vehicle without a deposit My vehicle was delivered earlier than expected with everything we discussed. Upon arrival of the Vehicle Mr Raposo patiently sat with my wife and I and went over the awesome features in my 2024 RAV 4 XLE . Thank you Westchester Toyota for OUTSTANDING CUSTOMER SERVICE! Read less More

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The WORST Bunch of Cons including the manger STAY AWAY Henry Castillo, Herrick Vega and the worst one is the finance manger who takes the liberty to embed unnecessary costs like Gap insurance and ti AWAY Henry Castillo, Herrick Vega and the worst one is the finance manger who takes the liberty to embed unnecessary costs like Gap insurance and tire warranty etc. They added the $5,000 down payment to the agreed on price instead of deducting it didn't find out until after I received my first statement. Business relationships are based on trust. unfortunately the sales team lack morals, bunch of thieves. Don't believe all the good reviews. horrible management it comes from the top "Frank Greco and trickle down to sales people. SAD and very BAD! More

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The manager offered to sell me a car for MSRP only if I came in person to make the deposit - despite the fact that they take deposits over the phone regularly - because he knows I live in Connecticut and i came in person to make the deposit - despite the fact that they take deposits over the phone regularly - because he knows I live in Connecticut and it would be a hardship for me to get out there just to make the deposit, and then again when the car arrives two weeks later. This is a really sleazy negotiating tactic. Despite that, I offered to make the drive that same day if they could hold the vehicle for me for two hours - so that I wouldn't waste gas money heading out there only for someone else to buy it before I arrive. They wouldn't accommodate me in any way. They wouldn't even accept half the deposit over the phone and the other half when I arrived - again all despite the fact that they take deposits over the phone regularly. They were simply hoping I would pay the $1,000.00 markup price for the convenience of not having to go out there twice. Just really lame, and not the way a good business should treat customers. More

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I totally enjoyed my buying experience They were thorough but not overwhelming Everything was done in a timely manner And they even delivered my car !! How GREAT is that !!! Thanks to the staf thorough but not overwhelming Everything was done in a timely manner And they even delivered my car !! How GREAT is that !!! Thanks to the staff at WestChester toyota Sincerely Vincent curcio More

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We made a deal in February and they took our deposit. We were supposed to receive the car 2 weeks later. They kept telling us it would take a little longer. 5 months after, they called to tell us our We were supposed to receive the car 2 weeks later. They kept telling us it would take a little longer. 5 months after, they called to tell us our car was ready but it would be nearly twice the price they promised. My advice is to not trust you have an agreement with them until you see the car and can drive it off the lot at that price on that day. I would choose another dealer. It's a safer bet. I don't think the people who work there are competent and as such, they rely on sketchy sales tactics. Buyer be ware. Get everything in writing. They will try not to respond to emails but make sure you read everything, keep copies, etc. More

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