Franchely Reyes | Page 7

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your feedback with us, Fred. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! General Manager Ralph Sorrentino

Jim Ellis Chevrolet of Atlanta responded

Here at Jim Ellis Chevrolet, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Expect the Best! General Manager Ralph Sorrentino

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

Jim Ellis Chevrolet of Atlanta responded

Nancy, Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. Luis and our team appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

Jim Ellis Chevrolet of Atlanta responded

Congratulations on your new vehicle, Noah! Thank you for the five-star rating. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

Jim Ellis Chevrolet of Atlanta responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com, he'd love to address your concerns in detail.

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

Jim Ellis Chevrolet of Atlanta responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business, Dylan, and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.