Firas Ektilah | Page 5

BEST CUSTOMER SERVICE EVER!!!!! I can't say enough great things about the staff at Imperial especially Bruce, Ahmad and Firas. From the moment I walked in I was treated like I was t I can't say enough great things about the staff at Imperial especially Bruce, Ahmad and Firas. From the moment I walked in I was treated like I was the only one there and their full attention was working with me. When I was ready to give up they were there walking me through the process and helped me out above and beyond their job description I'm sure. They were respectful and fully engaged in helping me find a vehicle and I couldn't be happier. I would and have already recommended them to family and friends. These guys hit it out of the park and I wouldn't think of going any where else to purchase a car. You have me for life!!! More

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Straightforward and polite We stopped in on Sat., May 26, 2018 looking for a used truck, preferably a Chevy Silverado. We met Firas, who understood exactly what we wanted. We We stopped in on Sat., May 26, 2018 looking for a used truck, preferably a Chevy Silverado. We met Firas, who understood exactly what we wanted. We test drove two trucks, and Firas was very knowledgeable about each of them. After some thought, but not too much thought (!), having owned a 1998 Silverado for 17 years, we decided on the 2015 Chevy Silverado. Firas explained everything as we went through the actual purchase. Within a matter of a couple of hours, we owned the Silverado. When we went to pick up the truck, he explained all of the buttons (smile). He helped us with our trial period for OnStar. It was a pleasure working with Firas; he made the experience easy and followed up with us at each step. I would recommend Imperial Chevrolet to anyone looking to buy a vehicle. C Miner More

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Great Experience!!!!! We have bought many cars and this experience was by far was the easiest. Firas was extremely helpful and made the process seamless. I would highly r We have bought many cars and this experience was by far was the easiest. Firas was extremely helpful and made the process seamless. I would highly recommend Firas and Imperial. More

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So comfortable at Imperial Firas was extremely helpful and made the process as simple as possible. He greeted us immediately and helped us through the process without being over Firas was extremely helpful and made the process as simple as possible. He greeted us immediately and helped us through the process without being overwhelming. He helped make sure we got the most for our trade ins as well as getting the best prices for the "new to us" cars that we purchased. I would highly recommend both Firas and Imperial when you are looking to buy a new car. More

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Excellent Service Team This was our first experience with Imperial Cars. We found them through an internet search for a particular vehicle we were looking for and they had 4 This was our first experience with Imperial Cars. We found them through an internet search for a particular vehicle we were looking for and they had 4 available. We will start off by saying if you have never visited Imperial Cars it is worth the trip and great place to purchase a vehicle! We arrived and was greeted by Firas Ektilah, he was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. It sounds like a cliché, but we hit it off like this guys been our friend for years. We ended up purchasing the vehicle we were interested in, for a price that we were comfortable with, no hassles, just courteous, polite and relaxed negotiations. Also want to mention David Boratyn and Omar Ihjul. David helped with our trade-in and Omar assisted with financing and lets just say, he knows his numbers and we both learned something new about the process. Firas, David and Omar Ihjul are all professional, very friendly and a pleasure to deal with. We most definitely will return to Imperial Cars for our future purchases and highly recommend them to our family and friends. More

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Great sales person !!!! No pressure sales. Awesome experience with Firas. I would recommend him and the dealership to everyone. Also great service team Service Advisor Tim wa No pressure sales. Awesome experience with Firas. I would recommend him and the dealership to everyone. Also great service team Service Advisor Tim was very helpful and honest More

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Buying a used truck My experience buying a used truck was very pleasant with no pressure at all. Firas is a very good salesman and treated us nicely.Ahmad was also very My experience buying a used truck was very pleasant with no pressure at all. Firas is a very good salesman and treated us nicely.Ahmad was also very informative and answered all our questions. More

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"Great experience at Imperial chevrolet" I recently purchased my second vehicle at Imperial Chevrolet and was assisted by sales rep Firas Ektilah who was a perfect gentlemen and a pleasure to I recently purchased my second vehicle at Imperial Chevrolet and was assisted by sales rep Firas Ektilah who was a perfect gentlemen and a pleasure to deal with. During my buying experience I also dealt with Bruce D'Ambra, Mike Ghalbouni, and Ahmad Al-Jallad who were also gentlemen and very friendly. Over the years, after my first purchase at Imperial, I have been recommending Imperial Cars to my friends and family members and have not heard a negative comment from them. It's a great place to purchase a vehicle. More

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Faris I had a great experience with buying my car through imperial firas the salesman that helped me was beyond helpful couldn't have asked for more definit I had a great experience with buying my car through imperial firas the salesman that helped me was beyond helpful couldn't have asked for more definitely will be back in the future for any service for my car and future vehicles More

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Very relaxed, helpful and enjoyable I went to Imperial recently after seeing a car that I was interested in online. The dealership was a hour away from me. I went there expecting to just I went to Imperial recently after seeing a car that I was interested in online. The dealership was a hour away from me. I went there expecting to just take a look but I ended up buying the car and leaving it with it that day. And I am not an impulse buyer! Firas was great. In the medical community uses the term 'bedside manner' to describe great empathic care. I wish there were a similar term for non-medical professionals. From the moment I engaged with the dealership - from Chris on the phone, Bruce who I was to meet at the dealership, Firas, and Omar, the Business Manager who did my financing - the entire team exudes something positive and usually elusive at car dealerships. To plagiarize another dealer's commercial, I never felt like they, and particularly Firas, were trying to sell me car, but rather they were helping me buy one. More

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