Finance Department | Page 37

experience purchasing my 2017 Rav4 purchased a 2017 Rav4 XLE, I worked with Steve O, and finance agent Zak. I must say , in the long run, the experience became very good. After pi purchased a 2017 Rav4 XLE, I worked with Steve O, and finance agent Zak. I must say , in the long run, the experience became very good. After picking the vehicle I chose, and working with Steve and Zak. I ended up getting the deal I was looking to get. The deal went as advertised.No exceptions. There's nothing like getting the car of ones choice, and getting the deal you saw advertised, If one qualifies for that right. All of the above occurred. So with that. I can only recommend this dealership and its team for honoring what they advertised. So thumbs up to The team at Toyota Hollywood. Hope any customer that does business with them, leaves on a high note as I and my Girlfriend did. Shop on Sincerely, Jim Landwirth ' More

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Worst experience ever! When the deal was done on the car it took me almost two weeks to receive the car, which was very inconvenient. After I received the car I noticed that When the deal was done on the car it took me almost two weeks to receive the car, which was very inconvenient. After I received the car I noticed that the car was making a weird noise, and the steering wheel was hard to use. I took it back and they inspected the car they reassured me that the car was not making any noise and that they would get the steering wheel fixed. Found out that the power steering went bad after going there countless times. After about two months I got it fixed, however the noise was still there that apparently I was the only one hearing. I took it to Kia and they told me that it was the a/c compressor that was causing the noise and I needed a new one. They offered to fix it for a service fee of 800. I took it back to toyota and gave them the report and suddenly they could hear the noise I've been hearing since I received the car. They still did not fix it, then not even six months later the car finally broke down because the alternator was bad. I purchased an extended warranty with the car that was supposed to cover the repair but was unable to use the warranty so I had to pay for it myself. I was back and forth with them for five months trying to find out why I was unable to use my extended warranty. They kept giving me the run around for five months until I got in touch with Yohan xxxxxxx (I might be spelling his name wrong). I called the company and they told me that there was no record on file to show that I had a warranty with them. At this point Yohan found out that whoever did my deal messed up the paperwork so the extended warranty was never activated. I contacted a manager there and told them all that was going on and he tells me that I never got an extended warranty from them, despite me having the contract in front of me! I got in touch with Yohan again because apparently he was the only one that could find this warranty that I was making up in my little head and also paying for. Anyways, he was very helpful and understood my frustration, resubmitted the paperworks and now I am waiting for it to be activated so that I can receive a refund for the warranty and get rid of this lemon that I was sold. I just have to say this was the worst experience ever and I went to a "trusted dealership" to avoid this and it still happened to me. Thank you Yohan for your help and I am sorry that you were left to clean up the mess your colleagues caused. I would not recommend this dealership to anyone and I hope you all see this review! More

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Positive management action to resolve bad experience. UPDATE: I am pleased to say that the dealership's top management took action to make amends for the experience described below. Because of their proac UPDATE: I am pleased to say that the dealership's top management took action to make amends for the experience described below. Because of their proactive approach I upped my rating and would return to this dealership in the future. More

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Excellent service and reps First time car buyer and had an excellent experience at Toyota of Hollywood. Sales rep Vlad set me up with a car that worked for my budget. Was able t First time car buyer and had an excellent experience at Toyota of Hollywood. Sales rep Vlad set me up with a car that worked for my budget. Was able to purchase a 2012 Corolla with low mileage, clean carfax, and certified guarantee. Couldn't have asked for a better experience with buying a car for the first time. Vlad and financing rep Yohan were excellent to work with More

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Unique! Just the way business should be done, treat customers as your own family. I felt welcome ,all questions were answered accordingly. I'm a very satisfie Just the way business should be done, treat customers as your own family. I felt welcome ,all questions were answered accordingly. I'm a very satisfied custome More

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matthew elkadiri from the first phone call I knew that Matt was a Professional knowledgeable courteous friendly salesman and when I met him he greeted me with a warm from the first phone call I knew that Matt was a Professional knowledgeable courteous friendly salesman and when I met him he greeted me with a warm smile he handled every step of the transaction in an EXCELLENT manner I made a friend and will be a loyal customer and recommend him to all my friends he made the purchase an amazing GREAT experience More

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Terrific service First I filled out a form at edmund.com then the internet manager Robby Cone call me. Then I went to the dealership on Nov 24th I first talked to a First I filled out a form at edmund.com then the internet manager Robby Cone call me. Then I went to the dealership on Nov 24th I first talked to a sales person with who the negotiations derailed. But as soon as I talked to Robby Cone (internate manager) teh conversation went positive. When I left the dealer on Nov 24th I left with a negotiated price. I called him on Saturday Dec 29th and he kept his word on the las figured we had agreed. I bought the 2015 Toyota Corolla LE on the very same day. Mr. Robby Cone was an excellent professional I dealt with. Also I praisede the good servoces provided by Mr. Abraham from Finance. Great experience. Ivan S. More

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Awesome Dealership! I have gone to various Toyota dealerships in the tri-county area and this dealership has been the best. The sales department was forth coming and did I have gone to various Toyota dealerships in the tri-county area and this dealership has been the best. The sales department was forth coming and did not beat around the bush with me, which was appreciated. I had to wait for my vehicle after purchasing and fully expected to be treated differently when I went to pick up my vehicle (since I already purchased the vehicle) but I was pleasantly surprised that they were just as accommodating. The customer service was on point every time by the sales, finance and service department. This dealership has the first finance department that I have dealt with that I actually liked. Two thumbs up guys. More

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TWO THUMBS UP, FELT LIKE FAMILY I have always been afraid of dealers and the run around they give you, but that all changed on Tuesday went i went to buy my mom a car. At the moment I have always been afraid of dealers and the run around they give you, but that all changed on Tuesday went i went to buy my mom a car. At the moment i walked in i felt at home, Sandra Molina and Xiomara Cadiz could not have been more lovely and caring about our needs. They took the time to show my mom all the colors and explain the features and gave us the best rate in the market. From there they past us to finance with Christina and she was on point explaining everything from there we went back to get the car and even though it was late Xiomara programed my moms phone and all her stations and she did it with love. I appreciate both of them greatly because their is nothing better than to see your mom smile in her new car. This is not a job for them this is their passion, i officially feel part of the Toyota of Hollywood family. Again thank you for the best experience i have had buying a car. More

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EXPERIENCE OF PURCHASING USED VEHICLE AT HOLLYWOOD TOYOTA My sales person Bob E. Bobe was friendly, courteous an knowledgeable in assisting me with my purchase of a 2011 Camry. I had to practically beg his ma My sales person Bob E. Bobe was friendly, courteous an knowledgeable in assisting me with my purchase of a 2011 Camry. I had to practically beg his manager Steve Ostrov to have the head lights buffed and the paint touched up on this vehicle. He was not eager to this for me and gave me a hard time. I had a lousy experience with waiting 4 hours to have 6 spots of paint on the hood and one scratch on the rear bumped touched up. Brian from First Finish detailing left me stranded. I had to be at work at 12 noon that day. I told them this when I arrived, they didn't give a crap. I was the second car there at 8:30 Friday 10-31-2014. The other detail guy kept putting the wrong color paint on car. He kept putting silver, the car is gold. That whole experience put a sore taste in my mouth. I was 1 hour late for work due to the detail company. Mr Bobe was very kind and considerate to me. He actually brought me the extra keys to my vehicle as I could not get there . I feel he deserves BIG KUDOS Regards, Annmarie Meo More

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