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Felix Matos
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Felix Matos | Page 10
Finance Manager
Universal Nissan
12785 South Orange Blossom Trail,
Orlando, FL 32837
95 Reviews
Dealership Experience
16 yrs, 1 mo
Industry Experience
23 yrs, 2 mos
Languages Spoken
English
Spanish
95 Reviews
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95 Reviews of Felix Matos
June 01, 2021
Car shopping is the pits and needs to be restructured, so the price stated needs no negotiating. Our salesperson was very nice and helpful. She answered all of our questions, but with that said, she still ha the price stated needs no negotiating. Our salesperson was very nice and helpful. She answered all of our questions, but with that said, she still had to go back and forth with the manager to get a price and then the finance dept takes awhile too. I found that nothing said on any of the car dealership ads is true. I love my new car, but that is a sad commentary. I still ranked it 3 stars since they are all basically the same. More
by THESUTHERLANDS
Verified CustomerOther Employees Tagged: Christy Vargas
Helpful 
May 28, 2021
Julian our salesperson was great. Took time with us and really helped the process. Followed up after the sale which was great. I would recommend Julian anytime. really helped the process. Followed up after the sale which was great. I would recommend Julian anytime. More
by CRWEISS54
Other Employees Tagged: Deya Oumallal, Ruben Matos, Julian Vila
May 27, 2021
The staff were all very friendly and my agent Andrew and his manager Deya were both extremely helpful and worked with me to make the deal happen his manager Deya were both extremely helpful and worked with me to make the deal happen More
by AKSHAYKHEMLANI
Other Employees Tagged: Deya Oumallal , Androw Soliman
May 06, 2021
Never go anywhere else the service in the price was just what I was looking for in the color of the vehicle great job Finance department was great also what I was looking for in the color of the vehicle great job Finance department was great also More
by CLAUDIAMANTEY321
Other Employees Tagged: Chris Oliva
October 19, 2019
Customers BEWARE! Hello Mr. Nero, I wan to share my unpleasant experience at Universal Nissan with you. I went to the dealership looking to upgrade my ride to a picku Hello Mr. Nero, I wan to share my unpleasant experience at Universal Nissan with you. I went to the dealership looking to upgrade my ride to a pickup truck. Gilberto the salesman told me that the used “like new” Frontier could be the best to fit my situation because of the rebates and to get more money for my trade in. He came with some numbers and I was not into the deal, that’s when Ruben Matos came in and offered me a utility rack, full gas tank and a gift card. I told Gilberto that I need to make a payment on my Honda and he told not to make the payment and ask me for that money to put it as down payment. Everything was peaches & cream until I signed the contract. Now all of the sudden Gilberto is passing the ball to Ruben and Ruben to the finance guy and viceversa. I end up signing a contract without having any rebates apply to the price, a higher interest rate on the loan, the rack never installed, no gas card, no gift card and nobody seems to care. Now Honda financial is asking for the payment and I have been told by Gilberto that I’m behind on my payments and is my responsibility to bring it up to date. My experience with Universal Nissan has been a total nightmare. More
by Csrohena
Other Employees Tagged: Ruben Matos, Gilberto Gortari
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