Fahad Arshad

!!!To the Owner of This Dealership!!! On October 17, 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and con 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and continued lack of transparency from your team. 1. Misleading Advertisement and Poor Sales Experience The advertisement stated the car had one previous owner, but the CarFax revealed four. The salesperson was unprepared, admitted this was their first sale, and could not answer basic questions about the vehicle. Question: “How do we connect the navigation system?” Answer: “Oh, here is the dash cam!” 🤦 This raised red flags and gave us an uneasy feeling from the beginning. 2. Warranty Discussion At the finance office, I requested comprehensive warranty options and pricing. I was offered a 3-year, $3,000 warranty that only covered electronics. Thankfully, I declined it. If I hadn’t, my total would have ballooned to $20,000—a price completely unjustified considering what followed. 3. Immediate Mechanical Issues: Oil Leak and Safety Concerns Day 1: Since we picked up the car from the dealership a burning oil smell came through the vents when using the AC or fan. Day 10 (Oct 27, 2024): “Low oil level” warning appeared. I paid $125 for an oil change, but the smell persisted. Day 26 (Nov 12, 2024): Paid an additional $522 to identify and fix an oil leak and clean significant oil buildup under the engine—a fire hazard and clear evidence the car was not safe to drive at the time of sale. Even after repairs, I had to top off oil every 300 miles. I kept a case of Castrol oil in the car at all times, anticipating constant issues. On July 4, 2025, after 9 months of purchase and Odometer recording only 2600 miles while driving locally, both the EPC light and check engine light came on. 4. Dealership’s Response On or around July 8, 2025, I brought the car back to your dealership for inspection. A service department employee told me: “Sir, I recommend taking the car to an Audi dealership—we’re not specialized in Audi vehicles.” My response: “Then why did you sell me an Audi without first having it inspected by someone who is qualified?” The head of your service department tried to downplay the issue, saying he also owns an Audi and “oil leaks and consumption are normal.” I emphasized: “The problem is not oil consumption. The problem is MY ENGINE BROKE DOWN.” 5. Zero Accountability After leaving the vehicle with you for four days, my wife received a call to pick up the car, with the GM claiming over the phone that this issue is not your dealership’s responsibility. This phone call, like the rest of our communications was provided with no response. Following this, my wife left a review and received a reply suggesting we contact Arshad, your GM at farshad@herbchambers.com. We did. No response. My brother-in-law also followed up. No response. We called to speak with the GM. No one answered. No one returned our calls. It’s now been three weeks—our car is still sitting outside. What We’re Asking: You advertise transparency, fairness, and accountability as core dealership values. If that’s truly the case, we are respectfully demanding a clear and written public response from someone in leadership: Do you, as the Owner, General Manager, or CEO, have anything to say? We have: Emailed Called Left reviews Provided our home address, email, and phone number We have made every effort to handle this respectfully and privately. Your silence speaks volumes. If You Still Choose Not to Respond, We Will Proceed With: Reporting this incident to Herb Chambers Corporate and Mercedes-Benz USA Filing a formal complaint with the Better Business Bureau Contacting the Office of Consumer Affairs Consulting legal representation for further guidance We are asking for transparency and accountability. If you believe this is not your responsibility, then put that in writing. Either way, we are prepared to pursue the proper legal and consumer protect More

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Absolutely excellent servicemanship at Sudbury MB by Mr Vito Argote, Jonny Pham! and thank you Brad and Jay! This dealership sets apart from other locations in terms of value, quality of service, profess Vito Argote, Jonny Pham! and thank you Brad and Jay! This dealership sets apart from other locations in terms of value, quality of service, professionalism, and their dedicated employees. They listened to our needs and provided the best deal they could offer. Thank you Brad! Jonny was also extremely knowledgeable, and passionate about the cars with such a great attitude! He was very thorough and detail oriented in showing us all features of the Mercedes. We appreciate that so much. Overall, our experience at Sudbury MB was incredible! We were initially skeptical about all those positive reviews but we just experienced that those are all true!! We surely will be back to this dealership! More

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Our experience was excellent. Very pleasant and knowledgeable staff. Johnny Pham was extremely knowledgeable and explained things very clearly. Steve Boston was an amazing sal Very pleasant and knowledgeable staff. Johnny Pham was extremely knowledgeable and explained things very clearly. Steve Boston was an amazing sales representative who made our experience easy and pleasant. More

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Great experience at Mercedes Sudbury. A lovely facility much improved over the former site in Natick. An exceptional interaction with Jonny , our product and training specialist, who is A lovely facility much improved over the former site in Natick. An exceptional interaction with Jonny , our product and training specialist, who is extremely knowledgeable and patient ,willing to spend all the time necessary and more to give us the best send off in our C 300, It is our 6th Mercedes starting from the model D 240 through the E 550. Our very personable saleman, Steve Boston worked very hard to locate and deliver just the car we had desired. Bravo to both of them More

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It was a pleasure doing business with Benz of sudbury. Great attitude and very helpfull team. Specially Vito, Jonny and Josue. Much appreciated. Overall 10/10. Great attitude and very helpfull team. Specially Vito, Jonny and Josue. Much appreciated. Overall 10/10. More

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Overall me and my wife had a great car purchasing experience at Mercedes- Benz of Sudbury. They had a great professional approach for sales and they work for great customer satisfaction. Howard Rosen experience at Mercedes- Benz of Sudbury. They had a great professional approach for sales and they work for great customer satisfaction. Howard Rosenberg had a professional and sincere approach to us which made us buy the car from Mercedes comparing to other brands. All the staff in the shop including Sharon in the front desk were very helpful and approachable. Jonny Pham did a fantastic job explaining all the features of the car. Yatin did a great job with financial aspects of the purchase. Thank you! More

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We ordered a 2025 Mercedes-Benz G-Class from Mercedes—Benz of Sudbury and had the pleasure dealing with Vito Argote (Sales Consultant), Jonny Pham (Product Specialist), Andrew Torrico (GSM), and Mercedes—Benz of Sudbury and had the pleasure dealing with Vito Argote (Sales Consultant), Jonny Pham (Product Specialist), Andrew Torrico (GSM), and Fahd Arshad (GM). Vito was attentive our needs throughout the entire 5-1/2 month order process, even calling days later to say he saw our G at a local restaurant :). Jonny is beyond fantastic; his enthusiastic demeanor and comprehensive knowledge of the many features, functions, and vehicle system shortcuts is astounding. Andrew was responsive to all of our questions and instrumental in handling a last-minute order change, and Fahad oversaw every step of our very enjoyable experience. Mercedes-Benz of Sudbury is an outstanding dealership and their team was exemplary. Highly recommended!!! More

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My experience with Sudbury Mercedes dealership was excellent and pleasant as usual and this was my third car I buy through this dealership. What makes my experience special is working with people like excellent and pleasant as usual and this was my third car I buy through this dealership. What makes my experience special is working with people like Jonny Pham who exceeded my expectations in the session I had with him explaining the car, Jonny have a photographic memory and he breezed through the features of the cars. He knows his stuff. He explained to me the advanced features that I wouldn’t have discovered on my own. People like Jonny or Howard Rosenberg in Sales or in management like Mike, Andrew,Chris and Fahad makes my experience with this dealership always exceeds my expectations. I don’t want to forget the finance team who went above and beyond to get me an excellent rate or the nice lady at the reception Who always treated me with a great smile. Thank you and I look forward to healthy years to pick my forth car from them. They got me as a repeat customer, Mercedes keeps blowing every competition away with their innovative reliable cars. More

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Jonny was great, very detailed and knowledgeable about my new GLE, I have had different Mercedes cars over 20 years and I thought I knew the car, I learned a ton of features I never knew, thanks Jonny new GLE, I have had different Mercedes cars over 20 years and I thought I knew the car, I learned a ton of features I never knew, thanks Jonny More

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Maddie online bdc Vito sales Yatin finance Jonny product specialist Fahad GM The team was great. I can’t believe how good of an experience it was. I left my Tesla for the ANGEQE SUV. What a great product specialist Fahad GM The team was great. I can’t believe how good of an experience it was. I left my Tesla for the ANGEQE SUV. What a great choice I made. I used to be an AMG owner years ago and I’m glad to be back. Can’t explain how great of an experience it was thank you More

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