Ethan Bicha-Dale

My experience with Ethan was extremely good. I have liked my new car. When I in the process or being shown the vehicle I was told the vehicle comes with two mats, but it was handed to me was onl I have liked my new car. When I in the process or being shown the vehicle I was told the vehicle comes with two mats, but it was handed to me was only one set of mat, I had to purchase another set of mats More

by srcelestinekalunge Verified Customer Verified Customer

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Great service. He got me the car i wanted and was very responsive. It was a good experience and buying a car is hardly ever a good experience He got me the car i wanted and was very responsive. It was a good experience and buying a car is hardly ever a good experience More

by JKB717 Verified Customer Verified Customer

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Very professional sales person and made shopping and buying a car enjoyable. Will recommend Russ Darrow buying a car enjoyable. Will recommend Russ Darrow More

by JUDITHLBERG Verified Customer Verified Customer

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Lovely place, Ethan and Gus were both amazing and helped me find my perfect car! me find my perfect car! More

by RACHELRRATCLIFFE Verified Customer Verified Customer

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My wife and I drove in from Madison to check out and test drive a particular Mazda CX-5 that we had seen on the Russ Darrow website. We set up an appointment and arrived on time, but waited 20 minutes before drive a particular Mazda CX-5 that we had seen on the Russ Darrow website. We set up an appointment and arrived on time, but waited 20 minutes before anyone acknowledged us. I actually had to approach another sales person who eventually set us up for a test drive. We liked the vehicle and were ready to buy it on the spot. When we returned from our test drive, Ethan, the salesman who missed our appointment, met us at the door with a handshake and an excuse. We had a few final questions and 20 minutes later we were sitting at his desk with checkbook in hand. Ethan printed out the sales summary and I immediately noticed a $2,799 charge for something called "Xzilon" protection. I told Ethan that I did not want that option, and he told us that it was mandatory, and part of the vehicle's Certification process. I knew this was xx, and frankly I suspect that a lot of what Ethan said during our short time together was xx, and we ended up walking out. On the way home, we called Russ Darrow's Madison dealership, which had previously told us they could access any of the cars in the Russ Darrow network, and they confirmed that the "Xzilon" protection package was optional, not mandatory. We asked them to bring the car to Madison so we could purchase it from them. They ordered it immediately from the Greenfield location. The following day, I was informed that Greenfield had already sold the vehicle. I find it very difficult to believe that after sitting on the lot for over 2 months, they somehow sold it during the 90 minutes when we were driving back to Madison. In retrospect, we should have taken all the bad reviews of Russ Darrow Greenfield more seriously. More

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My service was good both Maxwell and Ethan were very helpful and pleasant It was a good day helpful and pleasant It was a good day More

by buchananpatricia153 Verified Customer Verified Customer

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This Dealership is very clean and there’s a very professional vibe. I asked 3 different people 3-4 different questions and they all helped me 100%. Very satisfying to feel that way these days anywhe professional vibe. I asked 3 different people 3-4 different questions and they all helped me 100%. Very satisfying to feel that way these days anywhere when you are in the market for something specific. More

by d_mikolajek Verified Customer Verified Customer

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Excellent customer service. My whole experience was excellent. I really like the car I purchased. My whole experience was excellent. I really like the car I purchased. More

by Rosie Letteer Verified Customer Verified Customer

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They are great. Friendly and professional. They go the extra mile for their customers. Like the video showing the inspection of your auto. Friendly and professional. They go the extra mile for their customers. Like the video showing the inspection of your auto. More

by rjbonan Verified Customer Verified Customer

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I got the car I wanted with no pressure or issues. Ethan listened to what I wanted and got me a better financing option. Ethan listened to what I wanted and got me a better financing option. More

by ELVIEEBERT Verified Customer Verified Customer

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