Sherwood Ford
Sherwood Park, AB
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3,945 Reviews of Sherwood Ford
I purchased my new F-150 in December 2023. Although my experience with the sales team was pretty good, my experience with Sherwood Ford’s service department has been something of a dumpster f Although my experience with the sales team was pretty good, my experience with Sherwood Ford’s service department has been something of a dumpster fire. Some issues include – my truck being returned with a blemish found under the 3M X-pel treatment, going without the truck for almost a week because of an incorrectly ordered part and subsequent part shortage, and having my truck returned with a someone else’s tires in my box. Most recently, I made an appointment with the service department to have my winter tires swapped out for summer tires – when I showed up for the appointment (twice confirmed beforehand) the service department was completely closed up! Although I have asked for a call back from a manager regarding the issue, it’s been almost half a day and I have received nothing. With a day and a half remaining in this week, I am out of area for the next thee. Following a few days break upon my return, I am being deployed for 6 months with the CAF. All this means I am now having to take time away from a family activity this weekend to do the work Sherwood Ford did not. My whole point to this comment – when you think about where to purchase your next vehicle, think about service. When you think about service – think about some place other than Sherwood Ford. I am frustrated beyond words, and have no faith let in this dealership or its management team. More
Just completed my 2nd truck purchase with Ernesto Bernal, and there is a reason I will only go to Sherwood Ford to buy vehicles; they are the best dealership I’ve ever dealt with. The managers and all the st and there is a reason I will only go to Sherwood Ford to buy vehicles; they are the best dealership I’ve ever dealt with. The managers and all the staff are so friendly, which puts you at ease because buying a vehicle can be overwhelming. Ernesto is super professional and easy to deal with, he’s patient and genuinely cares about what you want and wants to see you happy, he does everything he possibly can to make the experience memorable, which is why I’ll keep going back. Chris S the manager, Ali in finance and Megan in deliveries are all amazing to deal with as well. Highly recommend! More
Poor cservice. Many times my daughter is taking her car in for a oil change and they don’t even get her car in until several hours after her booked appointment time Many times my daughter is taking her car in for a oil change and they don’t even get her car in until several hours after her booked appointment time and then it’s there for three hours. They don’t respond to text when you try to ask them when your car is going to be done More
Nothing but great things to say about this dealership. My sales guy was very pleasant to deal with ! I would recommend this dealership My sales guy was very pleasant to deal with ! I would recommend this dealership More
This dealership has always provided us with good service. We have now bought two vehicles from them, and both experiences were positive. We also have most of our service done here. The team works well toge We have now bought two vehicles from them, and both experiences were positive. We also have most of our service done here. The team works well together, and the processes for sales and service are pretty seamless. We will continue to use this dealership. More
Purchase was smooth, salesman Matt was very knowledgeable and the whole process went good. This was the second dealership I went to that day and it was night and day better run. and the whole process went good. This was the second dealership I went to that day and it was night and day better run. More
This dealership has a 360 customer-centric team. Matt was an exceptional sales professional as he is honest and knows what he's talking about. The rest of the team in finance, etc. is also except Matt was an exceptional sales professional as he is honest and knows what he's talking about. The rest of the team in finance, etc. is also exceptional. More