Erinson Duran | Page 13

Excellent and honest customer service Hello! My sale and finance experience at Advantage Totoya was great because of Lease Return Manager, Frank Hussain and Finance Manager, Erinson Dur Hello! My sale and finance experience at Advantage Totoya was great because of Lease Return Manager, Frank Hussain and Finance Manager, Erinson Duran!! Frank and Erinson's courtesy, HONESTY and professionalism helped my business at Advantage Toyota to be quite comforting and enjoyable. I WILL recommend this dealership to all my family and friends and thanks again to Frank and Erinson!!! Sincerely, Rhonda Saunders More

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Love this dealership! THESE GUYS ARE AWESOME!!! I came looking for a brand new car with my parents and found the car of my dreams! They went above and beyond to work with m THESE GUYS ARE AWESOME!!! I came looking for a brand new car with my parents and found the car of my dreams! They went above and beyond to work with my budget with insurance, leasing payments, etc. very knowledgeable and all in all would recommend them highly!!! More

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Old maid buys new car My first visit to Advantage was during the first week of November. I would like to add that it was also my first visit to any car dealership. My dad s My first visit to Advantage was during the first week of November. I would like to add that it was also my first visit to any car dealership. My dad suggested we check the dealership out because his brother (my uncle) raved about their great customer service. So we enter the dealership and Basil immediately greets us. He was nice, professional, warm, and sincere. Basil was honest and answered all of my questions. He was not pushy and did not try to steer me one way or the other. Basil requested my contact information and asked questions that I expected he would, such as: who the vehicle was for, was it my first car, what I would be using the car for, etc. I test drove a car with another employee (I do not remember her name BUT I think it was Kesha). She was very nice and friendly also. I felt very comfortable driving with her. My father and I left the dealership without a car that day. However, Basil left a lasting impression on me. Basil followed up with me 2-3 times after that initial visit. Almost 3 wks later my father and I returned to Advantage to purchase the car that I test drove. Basil was pleased to see us and I was super excited to see him and buy my vehicle. Erinson finalized all of the paperwork. He is charismatic, patient, and knowledgeable. He made me feel super comfortable about my decisions. He would explain things as many times as was needed for me to understand what was happening or what I was signing. ALSO Erinson and Basil both speak Spanish ! A huge plus since that is my fathers' first language. More

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Purchase of new car My sales consultant Basil Rabie was the best . He delivered what was promised . He took care of our needs and was very professional . I also have to My sales consultant Basil Rabie was the best . He delivered what was promised . He took care of our needs and was very professional . I also have to give an a plus to Erinson Duran for working through the lease process . Steve & Anita D . More

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The best car buying experience in every way What a pleasant surprise to have such an easy and smooth car buying experience. We worked with Marc and Todd Rosenfeld who were extremely knowledgeabl What a pleasant surprise to have such an easy and smooth car buying experience. We worked with Marc and Todd Rosenfeld who were extremely knowledgeable, courteous, patient and professional. They know their product well and were able to answer all our questions. They said they were going to track down the car we wanted within the week and actually did it in 4 days. Todd took his time to explain all the details of the car so that we were comfortable working all of the car's technology. He made sure that we met with a service person who we would be dealing with for check-ups. Erinson was patient and very professional. There were no hard sells which we find refreshing. We are extremely pleased. More

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