Erik Coxwell
Erik Coxwell at Toyota of Coconut Creek

Erik Coxwell | Page 27

New & Used Sales Director

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.1
288 Reviews
4.1

288 Reviews

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288 Reviews of Erik Coxwell

August 27, 2020

Dealership Rating
Employee Rating

Good pick up and return service.No car wash. Was Good pick up and return service. No car wash. Was promised a coupon and never received one. There was a wait to see the service technician, but not More

by chana0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2020

Toyota of Coconut Creek responded

Thank you for taking the time to leave us this feedback. I apologize for the mistake here with the coupon, and I would be more than willing to ensure that you receive one. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call directly? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 20, 2020

Dealership Rating
Employee Rating

Horrible service and robbed of my money very disappointed and couldn't get my refund especially at a time like this just completely scammed me of my money More

by BRAINPAUL53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ed Belvant, Brenden Anghel, Zeke Howes, Wesner Larose , Ashley C, Gary Cann, Joe M, Jake T, Jean V

Sep 10, 2020

Toyota of Coconut Creek responded

I'd like to speak with you directly about what happened to see if we can resolve this for you, but I need your complete information to pull you up in our system. Please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

August 17, 2020

Dealership Rating
Employee Rating

The best hands down. Everything was done expeditiously. Me and my Honda are very satisfied thanks again for the great work and service. Will recommend. More

by Lo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shedrick Anderson, Erik C, Andre Caldero, Chris Kulazidis

Aug 17, 2020

Toyota of Coconut Creek responded

Thank you for the review! It was our pleasure to assist you here at Al Hendrickson Toyota, and we look forward to your next visit!

August 16, 2020

Dealership Rating
Employee Rating

took care of everything that was needed!!! my service writer Carmine Armano was all about getting the job done even when he reached out to his superiors to get it approved. my new car toyota av More

by SHELDON1282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO, Jarrett Elder Sr., Brenden Anghel , Mike Joseph, Denise R

Aug 17, 2020

Toyota of Coconut Creek responded

Sheldon, we couldn't ask for better feedback and we appreciate you taking the time to review Al Hendrickson Toyota! Carmine is an indispensable member of our team and we're glad to see that came through to you. We hope to see you again!

August 05, 2020

Dealership Rating
Employee Rating

Staff was excellent, extremely helpful can’t wait to return for service. Marcus, Sedrick, and London is the best!!!! I would highly recommend this dealership to anyone looking to buy or service their ca More

by Marcusjackson1989
Recommend Dealer
Yes

Other Employees Tagged: Marcus Jackson , Shedrick Anderson

Aug 05, 2020

Toyota of Coconut Creek responded

Thank you for reviewing Al Hendrickson Toyota. Our service department takes pride in consistently offering excellent experiences and it is great that came through to you. We are looking forward to working with you next time!

July 02, 2020

Dealership Rating
Employee Rating

Amazing dealership. The employee make you feel very welcome and they work very hard to find what's best for you.. Staff doesn't stop til the customer is satisfied.. More

by WEBBJENN1972
Recommend Dealer
Yes

Other Employees Tagged: Chris Leporte, Brenden Anghel , Ashley C, Andre Caldero, Gary Cann, Chris Kulazidis, Alan

Jul 02, 2020

Toyota of Coconut Creek responded

Thank you for taking a moment to review us. At Al Hendrickson Toyota, we're committed to customer satisfaction and it is great to hear that came through to you!

June 25, 2020

Dealership Rating
Employee Rating

Ordered a new Toyota; was in and out within an hour. Fast and easy, they had all the paperwork already printed and ready to sign. Clear explanation of vehicle and features. More

by Kate M.
Recommend Dealer
Yes

Other Employees Tagged: Zeke Howes , Dexter Marshall

Jun 25, 2020

Toyota of Coconut Creek responded

Thank you for reviewing us, Kate. We strive to provide customers with a seamless & enjoyable car buying experience and it is great to hear that came true for you. Safe travels from everyone at Al Hendrickson Toyota!

May 07, 2020

Dealership Rating
Employee Rating

I am very satisfied with the service at all Hendrickson Toyota, all the workers there it’s so amiable and I am very happy with! More

by Morenacarioca10
Recommend Dealer
Yes

Other Employees Tagged: Erik C, Andre Veiga

May 07, 2020

Toyota of Coconut Creek responded

Thank you for the review! It was our pleasure to work with you here at Al Hendrickson Toyota, and we look forward to your next visit!

May 01, 2020

Dealership Rating

Can't trust service techs Dropped off van to Chris and left. Upon return of van noticed last N95 face mask was taken from back seat. No morals for those working behind scene More

by rmgebauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Gary Cann, Chris Kulazidis, Denise R

May 15, 2020

Toyota of Coconut Creek responded

This is something that we take very seriously! Also, we provide all our associates with masks, so this is very disturbing to hear. I would like to speak to you about your experience. Please call me at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 18, 2020

Toyota of Coconut Creek responded

We truly value our customers and I'm sorry that this hasn't come through to you. I also apologize that we haven't gotten back to you about your concerns sooner. Gary is off on Fridays but at times comes in the morning for a couple of hours. We are not able to pull you up in our system by this name but we do care and would like to speak to you. At your convenience, please give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 15, 2020

rmgebauer responded

Interesting how the VP Gary Cann wrote this today 5/15/20, requests for me to call regarding my issue/review and Mr. Cann DOESN'T work on Fridays per his admin at the Service Department. Would make sense now since this was same message on Cars.com that he's yet to bother returning my call. Bottom line, Al Hendrickson pays someone to reply to these issues/reviews and makes consumers believe they care and "take very seriously" with their fabricated reply ... YOU DON'T CARE!

April 29, 2020

Dealership Rating
Employee Rating

We had a fantastic experience working with Erik Coxwell and Dexter!! They were so helpful with my purchase. I love my new Highlander XLE and all of the awesome safety features!! More

by Tutton
Recommend Dealer
Yes

Other Employees Tagged: Dexter Marshall

Apr 30, 2020

Toyota of Coconut Creek responded

It makes our day to hear that you love your new Toyota Highlander XLE, congratulations! We are are also thrilled that you had a positive experience with Erik and Dexter. Thank you from the entire team at Al Hendrickson Toyota!

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