Erick Lopez

It's not so much the service department we are unhappy with, it's the Ford Company. We can't even list all the things the company kept wanting looked at and some of it by a specialist before they finally with, it's the Ford Company. We can't even list all the things the company kept wanting looked at and some of it by a specialist before they finally decided to put a new motor in our car. Which after we were told would be done the following week it was still a month later before the car was ready. Our car was in the shop for 5 months and not once were we offered a loaner car. We told our salesman and the manager we were buying the car because our son had recently gotten his license and we needed another vehicle. There were times we wouldn't hear from anyone for a couple weeks and would have to call to find out what was going on with the car. More

by Renee Verified Customer Verified Customer

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Erick is very knowledgeable, friendly and wise. Also kind. I appreciate getting accurate information about my car and service. I appreciated having a loaner car so I could continue doing things whi Also kind. I appreciate getting accurate information about my car and service. I appreciated having a loaner car so I could continue doing things while my car was in service today. More

by Cynthia_hines4joy Verified Customer Verified Customer

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Service was very accommodating. Valet pick service is awesome. The repair was quick and thorough. I will always buy Ford Valet pick service is awesome. The repair was quick and thorough. I will always buy Ford More

by Scott Verified Customer Verified Customer

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Our experience with Erik and his staff made our visit to Galesburg Ford a pleasurable one. Galesburg Ford a pleasurable one. More

by DSYZDEK Verified Customer Verified Customer

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No fue un buen servicio creo que tienen mucho que mejorar en la atención al cliente y en el servicio en la atención al cliente y en el servicio More

by Juan Verified Customer Verified Customer

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Ya se resolvió mi problema con la camioneta , gracias por prestar atención a los comentarios , prestar atención a los comentarios , More

by Juan Verified Customer Verified Customer

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Very accommodating Erick explained what needed done and gave frequent updates. When it was taking longer than expected, he gave me a loaner car so I could go get lunch. gave frequent updates. When it was taking longer than expected, he gave me a loaner car so I could go get lunch. More

by hpfaffe93 Verified Customer Verified Customer

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Ford of Galesburg has treated me very good and I will continue service with them. continue service with them. More

by HOOKEDONIFSHIN2002 Verified Customer Verified Customer

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I was not impressed with your sales department. I can not say enough good about the service department. I have had all kinds of trouble with the truck. It has been in and out of dealerships all ove I can not say enough good about the service department. I have had all kinds of trouble with the truck. It has been in and out of dealerships all over the country. Your shop and staff are truly amazing. I wish they were closer to my home. I would not allow anyone else to touch it. Your service department deserves all the praise that the owner can give. I actually wish I was better with words.i loved the hospitality, the constant updates and so much more. Please let the ladies and Eric know that their professionalism and hospitality can not be matched in America. More

by bdincorp Verified Customer Verified Customer

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Ford of Galesburg always takes good care of my vehicles. They always go above and beyond in all areas. They always go above and beyond in all areas. More

by christyperkins2231 Verified Customer Verified Customer

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