Eric Morgenstern | Page 38

The entire dealership was Straight forward and honest from start to finish. This is the second car I purchased from them this year. from start to finish. This is the second car I purchased from them this year. More

Report | Print

Eric was very helpful and professional. He really went about and beyond to help me and my son to get the car we wanted. He really went about and beyond to help me and my son to get the car we wanted. More

Report | Print

Pleasant and comfortable place. Friendly and understanding personal. Quick and easy in and out. All paperwork were ready before we arrived. No pushy adds on. Thank you for good expe Friendly and understanding personal. Quick and easy in and out. All paperwork were ready before we arrived. No pushy adds on. Thank you for good experience. More

Report | Print

Very smooth transaction! Thank you! It was a great experience looking forward to working with you again! Thank you! It was a great experience looking forward to working with you again! More

Report | Print

Eric was wonderful. He is personable and no pressure tactics. He made the purchase an easy experience. We will refer people to him for their purchases. He is personable and no pressure tactics. He made the purchase an easy experience. We will refer people to him for their purchases. More

Report | Print

Thorough review of my experience at DCH. Used car manager lacks the skill to value vehicles. I went in to look at a possible trade for my vehicle and the online price was around 34,000. He h Used car manager lacks the skill to value vehicles. I went in to look at a possible trade for my vehicle and the online price was around 34,000. He has his salesman Eric (who is top notch! Nothing bad to say about the guy) bring me a piece of paper with a bunch of add-ons that was not asked for bringing the value of the vehicle up to 40,000. Not only that but then tells me a vehicle that is 5 years newer with more options and less mileage is worth the SAME amount of money!! (Actually about 60$ less in the end!) Starting base value on my vehicle is 45,000! It’s no surprise these vehicles have sat on the lot since January. They overvalue cars with add-ons that just aren’t there in value and undervalue vehicles coming in for business. DCH needs to rethink their used car department if they want to stay competitive in todays markets. More

Report | Print

Do your research, and try to negotiate. I worked with Eric and he was nice and a good messenger to the back room where the decisions are made. Do your research on Document fees. Realcartips I worked with Eric and he was nice and a good messenger to the back room where the decisions are made. Do your research on Document fees. Realcartips.com will give you the average price of "doc fees" in each state. Some states have rules or caps on how much dealers can charge for obvious reasons. On their list, the average "doc fee" in NJ is $270. This dealership charges $799. They are upfront about it, and it is on their website. I was also charged a couple hundred dollars for Nitrogen filled tires. Nitrogen filled tires are only really beneficial in tires used in specialized situations like construction or aviation. It makes no real difference in my Honda for everyday driving. I also question if they actually filled my tires with only nitrogen because the caps on my tire's valve stems are black, not green. Green caps are the sign of nitrogen filled tires. I have no proof either way if they were filled with Nitrogen or not. I paid for it, I guess I will just trust them. The Honda I purchased was pre-owned and one of the fees was window etching. I have never seen a new car where the windows were not etched. So this car will have its window etching paid for twice! Do your research! More

Report | Print

Everyone at the dealership were great. My sales person Eric was great. He explained everything and buying a car at the DCH key was very smooth. Thank you DCH. My sales person Eric was great. He explained everything and buying a car at the DCH key was very smooth. Thank you DCH. More

Report | Print

Very good experience and customer service. David and Eric was so helpful in getting things done quickly. David and Eric was so helpful in getting things done quickly. More

Report | Print

Eric, was very helpful, he made the car the care buying experience easy. Would definitely recommend them. experience easy. Would definitely recommend them. More

Report | Print