Eric Lovo | Page 22

Great Customer Experience With Client Advisor Eric Lovo Throughout our entire exploratory process with a new vehicle, Eric was respectful, courteous, and informative. He was easy to get ahold of, and he pr Throughout our entire exploratory process with a new vehicle, Eric was respectful, courteous, and informative. He was easy to get ahold of, and he provided detailed responses to all of our questions. Thank you Eric for all of your time. More

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Fantastic service and attention by a dedicated team Eric Lovo provided outstanding service during my recent purchase of a 2015 Honda Civic from this dealership (sorry, not a BMW). He was professional, d Eric Lovo provided outstanding service during my recent purchase of a 2015 Honda Civic from this dealership (sorry, not a BMW). He was professional, detail-oriented and knowledgeable about the car. As well, within a few short hours he and Anthony Lucas (Finance) made sure that all the required paperwork (registration, tags, etc.) was completed making the purchase a true one-stop experience. I will be referring family and friends to Eric and this Mile-One, BMW dealership. I would also like to extend a warm thank you to Joanna McCarthy for her fine attention. From beginning to end my experience at BMW of Silver Spring was truly an 'easy' and comfortable experience thanks to the great team at BMW Silver Spring. Thank you! More

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Eric is a great sales guy I interacted with Eric lovo at bmw silver spring. He is a self assured, solution oriented sales person. He exudes trust by being a diligent straight s I interacted with Eric lovo at bmw silver spring. He is a self assured, solution oriented sales person. He exudes trust by being a diligent straight shooter. Most other auto sales folks make the buyer uneasy because they hide/ask irrelevant questions, try to be nice when it's so evident that they're scheming. Eric is none of that - he's a straight shooter and he will succeed in his career on that basis. Thanks Eric. More

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Excellent personal attention to all of my questions regardin I found great patience and interest on the part of the sales staff to answer all of my questions and help me to feel confident with my decision to pu I found great patience and interest on the part of the sales staff to answer all of my questions and help me to feel confident with my decision to purchase a vehicle. There was no pressure whatsoever to influence my decision other than to answer my questions clearly. It was a great experience. More

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Excellent Customer Service “Above and Beyond” in customer service, professionalism, and integrity. I would highly recommend Eric Lovo and his manager support team. I truly beli “Above and Beyond” in customer service, professionalism, and integrity. I would highly recommend Eric Lovo and his manager support team. I truly believe that everyone we dealt with was “honest and fair” and forthcoming as to what they could do in the negotiation of our new car. Once we finalized our purchase, Mikhial McKenzie sat with me in my new car addressing all of my questions regarding the “bells and whistles” of the new car. From beginning to end, there was no mistep - just honest and professional service - exactly what one expects from BMW. More

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Excellent service by Eric Eric is a consummate professional that was attentive, personal and very easy to deal with. He made the process easy. Outside of his control however wa Eric is a consummate professional that was attentive, personal and very easy to deal with. He made the process easy. Outside of his control however was the length of time it took for us to pay for the car. Even though we paid cash, there was only one person in the Finance department thus we waited for 1.5 hours to write a check. Again, this has nothing to do with Eric. Once in Finance, we were in and out in 15 minutes. More

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New car purchase Eric and Hugo were the two individuals that took care of us and couldn’t have done a better job!! Both were very polite and professional. They were ex Eric and Hugo were the two individuals that took care of us and couldn’t have done a better job!! Both were very polite and professional. They were extremely knowledgeable in their jobs. I doubt there is anyone else on your staff that could have done a better job. We would highly recommend them. Thanks for a great experience More

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Great Experience! I recently purchased a car from Eric Lovo. I have to say I did a lot of research on trying to find the right car. Eric made all the difference in my d I recently purchased a car from Eric Lovo. I have to say I did a lot of research on trying to find the right car. Eric made all the difference in my decision. He was excellent in following up and really worked hard to make sure I was happy. He not pushy, which I really appreciate. Hes genuinely honest, and really knowledgeable. I would definitely recommend Silver Spring dealership but particularly working with Eric. Hes FANTASTIC! And great part of that team!!!! More

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5-star Service! I rarely, if ever write online reviews, but this is the exception. Eric Lovo and the team at BMW of Silver Spring provided 5-star service during my I rarely, if ever write online reviews, but this is the exception. Eric Lovo and the team at BMW of Silver Spring provided 5-star service during my purchase of a new 2018 330i xDrive. I keep raving about the excellent car buying experience, because it truly was phenomenal and cannot be overstated. After serving overseas for five years, I was looking forward to buying a BMW upon return to the U.S. and had a very specific model and options in mind. I initially used the USAA Car Buying Service, but quickly got frustrated with the dealerships that were trying to offload their inventory on me. They didn't understand that I wanted to build my own and kept spamming my inbox with nonsense. I was ready to throw in the towel when I received an e-mail from Eric Lovo which was different than the rest, because it was personalized and asked for one shot to win my business. After I sent him my specifications he quickly replied with an offer that I couldn't refuse. Without hesitation I accepted it and sent my downpayment. My experience with BMW of Silver Spring was even better when I arrived at the dealership to pick up my car. As I was signing the paperwork, the finance manager noticed that my APR with USAA was higher than others he had recently seen. I called USAA, while at the dealership, and was able to negotiate a lower rate on the spot. I could go on and on about how great of an experience I had, but I'll stop here. Simply stated, I took time out of my schedule to write this review, which I normally don't do, because the team at BMW of Silver Spring genuinely cares about its customers and provides 5-star service to the military. More

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New car purchase with Eric Lovo at BMW of Silver Spring I usually help my parents, an older couple with little car knowledge, when they purchase new vehicles. I worked with Eric Lovo when I brought my mothe I usually help my parents, an older couple with little car knowledge, when they purchase new vehicles. I worked with Eric Lovo when I brought my mother to purchase a new 4 series. Eric was very respectful, and displayed knowledge and patience throughout the whole process, both as he explained the car’s features to her, as well as locating the vehicle with the exact specifications and color combination that we desired—which I know wasn’t easy because we were very picky. What I appreciated the most about Eric was that he struck the right balance between making us feel comfortable by not being pushy or trying to rush us into a decision, yet working quickly and not wasting our time, which in my experience are rare, noble traits at car dealerships. Overall, I was very happy with Eric, would highly recommend him to anyone shopping for a car, and will be returning to him soon when I’m in the market for a new car. —Nima More

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