Epi Garcia

I appreciate the opportunity to share my experience. Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evi Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evident that they were aware of the unavailability of parts or the impossibility of performing certain repairs within the stated timeframe. Unfortunately, it was only after directly contacting the manager that I received accurate information. Moreover, the deception extended beyond this initial encounter. The sales team sold me a defective vehicle, leaving me responsible for subsequent repairs. Furthermore, they exhibited unfair treatment by declining similar deals for friends I referred, seemingly due to their desire to rid themselves of the problematic vehicle they sold me. Following the initial repairs, the front suspension failed despite the vehicle receiving a clean bill of health. Additionally, the shop foreman prematurely attributed the issue to a previous rear problem, as overheard during a conversation with Matt. Moreover, when inquiring about repair timelines, I was provided with false information by Matt regarding parts supposedly coming from Germany, a claim disproved after contacting Audi America. Overall, my experience with this dealership's service department has been marred by dishonesty and deceit. Please refrain from attempting to alter my review, as it will remain unchanged. More

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Friendly, helpful and supportive in making deal happen sales person Eli was was very special making sure we were comfortable and getting answers for all questions. sales person Eli was was very special making sure we were comfortable and getting answers for all questions. More

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Very professional group. Entire experience was seamless and my sales representative was outstanding. Would definitely go back. Entire experience was seamless and my sales representative was outstanding. Would definitely go back. More

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Fabian was fantastic. Would recommend. Not 5 stars because paid-for clearguard protection was not placed on doors as promised. Miss has been acknowledged and I have been a Would recommend. Not 5 stars because paid-for clearguard protection was not placed on doors as promised. Miss has been acknowledged and I have been assured will be addressed. Also waiting for availability to repair paint chip on passenger rear fender that was missed in reconditioning. More

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Very professional and helpful! I would definitely recommend to others and look forward to a continued relationship. I would definitely recommend to others and look forward to a continued relationship. More

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Easy search and buying process where all involved listened to needs, wants, concerns and promptly delivered. listened to needs, wants, concerns and promptly delivered. More

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Proessional understanding knowledgeable very fair price and deliver automobile when promised very comfortable i feel that even know had to drive 25 mnts. it was worth it every minute and deliver automobile when promised very comfortable i feel that even know had to drive 25 mnts. it was worth it every minute More

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I had a wonderful experience. This is my second purchase with Audi Dallas. I was excited to work with Epi (Garcia) again. The entire team was awesome, including Christian in Finan This is my second purchase with Audi Dallas. I was excited to work with Epi (Garcia) again. The entire team was awesome, including Christian in Finance. I came in with an approval from my credit union and I was blown away at how attentive and supportive the team was. Epi was as helpful as he was the first time, I purchased three years ago. He was able to find a car that I absolutely love and was happy to transition too. I really loved my previous car, so Epi made it an easy choice. More

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Very clean. Looked so nice inside. People were nice and attentive. I really enjoyed my experience. Looked so nice inside. People were nice and attentive. I really enjoyed my experience. More

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The people working at the dealership were nice. The dealership is in a nice place. The dealership is in a nice place. More

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