Emerson Gray | Page 2

The staff is Amazing! Used truck is awesome. Would used them for ever car purchase. Used truck is awesome. Would used them for ever car purchase. More

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Emerson was a good sales rep to work with very knowledgeable. The order process was smooth knowledgeable. The order process was smooth More

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The experience was much better than I expected, and was a lot faster than the last time I bought a vehicle. lot faster than the last time I bought a vehicle. More

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I worked with Emerson Gray on the purchase of a 2023 F150 Lightning. He was very knowledgeable and kept me informed throughout the entire process. Lightning. He was very knowledgeable and kept me informed throughout the entire process. More

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Excellent service and very helpful. I ordered a vehicle and they have been on top of noticing me on status and answering any questions I have had I ordered a vehicle and they have been on top of noticing me on status and answering any questions I have had More

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These folks had their stuff together from the start. My F150 Lightning was ready soon after it rolled off the assembly line. The team had my truck ready and when it was time to sign the dotted line, the My F150 Lightning was ready soon after it rolled off the assembly line. The team had my truck ready and when it was time to sign the dotted line, there weren't any games and everything was straight forward. Any issues with the truck were resolved and they made sure to not inconvenience me. Overall, a great experience. More

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I attempted to order a new 2022 Maverick through Emerson Gray back in July of '22. After being assured that everything was in order and to just wait on Ford, come to find out months later that Groove Ford " Gray back in July of '22. After being assured that everything was in order and to just wait on Ford, come to find out months later that Groove Ford "lost" my order. Nothing that they could do as the order banks had closed. They said if someone take delivery of one, I would be first right of refusal, or they could put my name in for a 2023 as soon as the order banks opened. I touches base with Groove Ford and the management every couple of months to be sure they didn't forget about me. The week the order banks for the 2023 Maverick opened, I notified Tim Barteau to be sure to get my order in. NO RESPONSE. Followed up with an email asking if he had any questions, NO RESPONSE. Finally included the General Manager Brook Peterson in an email asking about my order. FINALLY got a response from Tim saying they didn't place my order as the window for ordering was too short and there was nothing they could do. After a year and a half of trying to order/buy a new vehicle from Groove Ford, I WILL NEVER USE THEM again for ANY PURCHASE, and will be letting everyone I know about my experience. Trust no one there with what they tell you. It's all lip service. Even if you follow up, THEY WILL NOT. AVOID THIS DEALERSHIP! More

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