Elson Yu | Page 10

New Car Purchase The purchase of my new car was seemless. The sales staff were friendly, knowledgeable and helpful. They explained everything and there were no surpri The purchase of my new car was seemless. The sales staff were friendly, knowledgeable and helpful. They explained everything and there were no surprises or hidden fees. More

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Truly felt they appreciated my business I am driving my 4th vehicle from McGrath Acura over approximately 8-9 years. . Noonya is wonderful and definitely played a big part in my last two lea I am driving my 4th vehicle from McGrath Acura over approximately 8-9 years. . Noonya is wonderful and definitely played a big part in my last two lease decisions. I'm not sure I would have gotten a new car either time, if not for her. I have relocated, from the immediate vicinity of the dealership and still chose to deal with McGrath, rather than a closer dealer. While I was settling the paperwork with Djay, Noonya transferred my belongings, from the old to new vehicle, while Ian programmed all the settings, he & I had previously discussed. Noonya followed up with me almost immediately, after I leased my car, to see if I had any questions or concerns. On top of the great service received from Noonya, Djay, Elson and Ian, the cars are great and extremely reliable. I also can speak highly of the service department and people. Highly recommend McGrath Acura of Morton Grove. More

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Noonya was excellent and very patient with us. Noonya was very helpful and patient with us. She made the process very easy. Thanks to Noonya and Elson we were able to buy a car from them. If it was Noonya was very helpful and patient with us. She made the process very easy. Thanks to Noonya and Elson we were able to buy a car from them. If it was not for Noonya and Elson, I wouldn't buy a car. Noonya was very knowledgeable and kind, she didn't pressure us at all. The deal almost didn't go through because Luke the finance had the numbers wrong and had my name wrong on all of the papers and when I asked him about it, he got agitated and didn't want to help at all. If it wasn't for Elson and Djay, I would have walked out the dealer ship with out buying the car. It is a shame that one person could have ruin the hard work of Noonya and Elson. Thank God that McGrath have a good management team which took care of the situation immediately and helped secure the deal instead of losing it. More

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Excellent sales person, Vlad has done a great job! Vlad has been very pleasant to work with. He was very patient to answer our questions and easy to work with. He was very persistent in engaging us s Vlad has been very pleasant to work with. He was very patient to answer our questions and easy to work with. He was very persistent in engaging us showing strong willingness to purpose a final deal. Our experience with Vlad was very positive and we believe his performance will continue to grow very well with selling more cars. More

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Best car buying experience ever! Just got an incredible deal at McGrath Acura of Morton Grove. Rashad Jackson Luke steel and Elson Yu totally took care of me and got me in and out i Just got an incredible deal at McGrath Acura of Morton Grove. Rashad Jackson Luke steel and Elson Yu totally took care of me and got me in and out in less than two hours which is amazing to buy a new car! I got an incredible deal and this is my fourth Acura with McGrath and there are surely be a fifth! More

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Exceptional and Enjoyable! The team at McGrath Acura of Morton Grove is truly an exceptional group! I’ve had the pleasure of coming to this McGrath location for the past 6 year The team at McGrath Acura of Morton Grove is truly an exceptional group! I’ve had the pleasure of coming to this McGrath location for the past 6 years to have Bob Sisk and his Service team help keep my 2004 RL in top condition. I loved my first Acura purchase and even though over the years my car got beat up by the wear and tear of the city streets and the Chicago winter salt, Bob and his team always made me feel like I was their most important customer…and like my car was a brand new NSX ;). This Service department is extremely professional and knowledgeable and they have a decent coffee machine with the occasional free muffin. They won’t make you feel like you have dollar signs across your forehead and partner with you to help navigate the best maintenance plan options. Recently it came time to retire my beloved 2004 RL with 145k miles and explore options for a newer vehicle. Based on my experience with the Acura brand and quality of service from Bob and his team, there was no question I would be buying my next car from McGrath and it would be an Acura. Noonya Taroyan guided me through the process and took the time to understand what I was looking for in a new car and respected my desired budget for the transaction. She worked extremely hard to get me in to a beautiful new ILX and I couldn’t be happier!! The entire negotiation process went relatively fast and I didn’t have to experience the annoying ‘back and forth’ process. Elson Yu helped to make the deal happen and made sure my budget goals could be obtained. D.Jay Hattula, “THE” Finance guy in the suit, was very personable and made sure I understood all the costs of the process and worked with me to make the leasing experience an enjoyable one. Joshua Padrid, the product specialist, made sure I understood all the cool features of my new car and took the time to go over all my questions and make sure I left the dealership 100% informed. It was an extremely positive experience and I do recommend McGrath to whoever I can! I can't say enough good things about the McGrath team. They treat you like family and they genuinely value your loyalty. Lucky for them, they are stuck with me for life! Cheers! Tiffany More

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Delightful experience From the online application process, all the way to delivery of my new vehicle, the transaction was handled with great care and efficiency. I'm si From the online application process, all the way to delivery of my new vehicle, the transaction was handled with great care and efficiency. I'm sincerely grateful for the behind-the-scenes efforts by Matt, Elson, and DJay in facilitating and ensuring the soundness of my out-of-state lease, and especially to Noonya for her kindness, professionalism, and expertise in introducing me to the many features of my new car. More

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Unbelievable service! I am so thrilled I went back to Mcgrath M.G. I went for test drives at four dealerships around Chicago. I test drove at Mcgrath M.G. and they follow I am so thrilled I went back to Mcgrath M.G. I went for test drives at four dealerships around Chicago. I test drove at Mcgrath M.G. and they followed up a couple days later. I didn't get back there for over a week and when I did, I wasn't expecting to leave with a car. Dan Edelstein was my salesperson and I truly have never experienced the type of service that he provided. I was bouncing back and forth with a pre-owned vs. new. Dan was overly patient and never went for the upsell--he was trying to make sure I left happy. He provided the pros and cons and the irony is that his info/advice was leading me to go pre-owned. However, when I asked for the comparison of the new vs. used, the price was too good to pass up. That would've been enough for me to write a great review. But the best part is that I told him the car was for my wife and that I had been shopping for a couple weeks. I explained that she left the house that morning completely stressed for various reasons. He came up with a great idea to surprise her with a delivery at her job. The guy literally went to a store to buy flowers and multiple bows to decorate the car with. He delivered the car with a note that I wrote and completely went into character. Needless to say, the surprise blew her away, brought her to tears and on top of all that, he filmed it for me. I'm not sure that this review will do justice to the service that I got but I can genuinely say that this is the best service I have ever gotten. It's difficult as a car buyer, to not go into a dealer with your guard up and be defensive based on how things used to work. I can only say that you should go meet Dan and the team at Mcgrath Morton Grove before you make a decision to purchase. More

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Solid Experience Carl Meier sold me an MDX on 6/10/17. Steaming hot day but Carl was patient, straight forward, help me close the deal and got me through the the fian Carl Meier sold me an MDX on 6/10/17. Steaming hot day but Carl was patient, straight forward, help me close the deal and got me through the the fiancne process as qucik as possible. I appreciate the fact that he did not bad mouth the other SUVs we drove but focused on the MDX and it's adavantages. Pleasant experience which is hard to say most of the time. More

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Good experience Professional staff. Easy transaction. Wish they budged more on price however they worked with me to get a good deal. Will definitely recommend both sa Professional staff. Easy transaction. Wish they budged more on price however they worked with me to get a good deal. Will definitely recommend both sales and service. More

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