Elise Schaaf | Page 27

Excellent Service Vladimir is an awesome service agent. He calls immediately when he finds out what is the issue with your vehicle. I have no issues with the people in Vladimir is an awesome service agent. He calls immediately when he finds out what is the issue with your vehicle. I have no issues with the people in service. The prices for repair are a little expensive. More

by LAHUTCHINSON25 Verified Customer Verified Customer

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Service the extra mile Elise and her service advisors' are really awesome. I just picked up my car from the body shop (some drivers just do not know how to park without hit Elise and her service advisors' are really awesome. I just picked up my car from the body shop (some drivers just do not know how to park without hitting your car type repair) and noticed a little trouble staring but did not think twice about it. Late Friday in Atlanta, this shop was able to get me in at 6:00 pm and replace my battery so I could have a vehicle. The following Monday I was scheduled for 55k service and again they took care of me and my Tahoe. They always take care of their customers. It is about relationships with them and it shows. Their pricing is only a few dollars more and it is worth it as it takes out the worry and I am worth it. Evanthe More

by EFP Verified Customer Verified Customer

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Oil change and tire rotation The service provided is very nice and I’m completely satisfied. Would definitely recommend to friends and relatives. Touch up for the car is very goo The service provided is very nice and I’m completely satisfied. Would definitely recommend to friends and relatives. Touch up for the car is very good More

by KSREDDY997 Verified Customer Verified Customer

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Very smooth Service was completed in a sort period of Time. Two years ago service took a long time, but I had an older car. I had always dealt with Brandon Colon Service was completed in a sort period of Time. Two years ago service took a long time, but I had an older car. I had always dealt with Brandon Colon who was terrific. Happy to see he was made head of department. More

by KATH_WHITEMAN Verified Customer Verified Customer

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"Round 2" of my Jim Ellis/Equinox experience. Well, as I typed this was Round 2 of my Jim Ellis/Equinox experience. The first time I brought it in, on Friday 9.13 and took off work to do so) for t Well, as I typed this was Round 2 of my Jim Ellis/Equinox experience. The first time I brought it in, on Friday 9.13 and took off work to do so) for the engine icon being on and stalling a few times. We (my darling Bride, and I) waited for at least 6 hours for a diagnostic check to be performed. After that was completed, I was told the problem was solved (battery and oil cap seal issues) and we could be on my way. I happily paid the bill and drove off the lot with a smile on my face. But that smile was turned upside down, when the following day (Saturday) the same thing happened. Engine icon and stalling. Well as you might realize I was not happy. So I called and was told to bring my Equinox back in. We arrived (about) 3:30pm and the closing was to occur at 4. I will not go into much detail, but I was given a loaner, since I had no way of getting home or to work on Monday. This loaner happened to be a 2019 Chevy Silverado! One of the biggest vehicles I had ever seen. Anyway, since my wife and me are not physical giants, we almost needed a forklift to get in and a parachute to get out. And, I will admit I was a bit nervous driving a vehicle this BIG since I was unsure of the width and didn't want to knock cars, nor trees out of my way as I drove. Edit: Anyway, I made it safely home and to work on Monday. And then lo and behold, I received a call and was told my Equinox was ready to go home. The problem was discovered ( I'm still unsure what it was) and I could come pick it up. And with no additional charges. HURRAH! Well, it's now Tuesday and so far, no problems. But I would like to add that during this experience, everyone was great and friendly. And I understand that "things" happen, so even though I was disturbed I still never lost faith in the Jim Ellis Service Department. And that is the reason I will continue to go there for service. We also have a 2005 Saturn VUE that is having (I believe) transmission problems. And in time we will bring it in to Jim Ellis for servicing as well. Why? Because they're all "swell" and we trust them. Thanks bunches, Me, Lou Boviero More

by LUB5 Verified Customer Verified Customer

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This company went far beyond my expectations Not only do they do a good job on the service of my brakes, they detailed my car when they were finished, and I never even asked him to do that! When Not only do they do a good job on the service of my brakes, they detailed my car when they were finished, and I never even asked him to do that! When I came to pick up my car it was shiny clean and spotless. the car still looks brand new because it only has 4,000 miles on it. it looked like it just came off the showroom floor, now that is service beyond any other dealership I've ever dealt with!!! More

by KINGDOMBUILDERSFORJESUS Verified Customer Verified Customer

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Happy for the service in a time crunch Paul Jarrell was very helpful when helping me with my car. Unexpectedly, my driver side window came off the track and fell in my door. Paul assisted m Paul Jarrell was very helpful when helping me with my car. Unexpectedly, my driver side window came off the track and fell in my door. Paul assisted me the best way he could until my part came in. Once my part came in they performed relatively fast to fix it after I called about it. Was disappointment about how much the extend warranty covered and that I had residual blue sticky coloring on the chrome and door of my car from them having to cover the window. Lesson learned is do not by the extended warranty from the sale department because it does not cover a lot. Better over saving the money from the extended warranty for when things actually happen because you will still pay out of pocket and more than the simple copay. I bought my car from this same dealer and come here for the life of the car and counting. Nevertheless Paul Jarrell was still gave excellent customer service and I give him 5 stars. More

by LALOWEBSTER Verified Customer Verified Customer

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Oil change/ Tire rotation. Terrible service. Waited 2 hours for them to begin on my car w/o giving me a heads up. Never coming here again. Horrible service. Terrible service. Waited 2 hours for them to begin on my car w/o giving me a heads up. Never coming here again. Horrible service. More

by simmonsdorshea Verified Customer Verified Customer

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Oil change, Alignment This was my first visit to a Jim Ellis dealership. They were running a little behind which is fine. I was disappointed when I got my vehicle back afte This was my first visit to a Jim Ellis dealership. They were running a little behind which is fine. I was disappointed when I got my vehicle back after being serviced, it was not detailed. Other dealerships, I have done business with in the past, this was a STANDARD practice. I was a little disappointed, this was not something you have to request, instead of being the norm for the business. Maybe next time. Remember, first impressions are lasting... More

by ARFRANKLIN16 Verified Customer Verified Customer

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Oil change and tire service The staff was knowledgeable, quick, and courteous. As soon as I arrived, I was helped quickly. They told me a time and it was finished 30 minutes quic The staff was knowledgeable, quick, and courteous. As soon as I arrived, I was helped quickly. They told me a time and it was finished 30 minutes quicker. More

by rpellhum Verified Customer Verified Customer

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