Edward Gregory

Very courteous and helpful . Helped me to my car. I have difficulty walking without help Helped me to my car. I have difficulty walking without help More

by allenlazya Verified Customer Verified Customer

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Eddie is the best service writer at your facility, very helpful and takes his time explaining everything helpful and takes his time explaining everything More

by MATTDEAKINS Verified Customer Verified Customer

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We have purchased 6 vehicles from this location over many years. I can’t say anything but good about the employees and the service. Would highly recommend. years. I can’t say anything but good about the employees and the service. Would highly recommend. More

by jeml1957 Verified Customer Verified Customer

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Always have great service. Edward was the service advisor and assisted get truck in and out quickly Edward was the service advisor and assisted get truck in and out quickly More

by HORSECARRIAGETRANSPORT Verified Customer Verified Customer

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One of the easiest dealerships to work with. Never have any issues getting things done or taken care of !! Never have any issues getting things done or taken care of !! More

by Jollylu60 Verified Customer Verified Customer

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I recently took my truck to Roundtree Moore after my dash showed a DEF warning. I purchased my own scanner, which indicated that the DEF heater had failed. When I researched the issue, I saw that some vehicl showed a DEF warning. I purchased my own scanner, which indicated that the DEF heater had failed. When I researched the issue, I saw that some vehicles have had recalls or extended coverage for DEF heater problems. I called the dealership and was told that if it was a recall issue, it would not cost me anything. I brought the truck in and explained exactly what my scanner showed. I was told they would check it out and let me know before doing anything. A few hours later, I received a call confirming that the DEF heater was out — the same issue my scanner had already identified — and was quoted approximately $1,180 plus labor to replace it. I was also informed that my truck had gone into limp mode. When I declined the repair, I was told I owed $238 just for them confirming the DEF heater was out. I was also told it would cost an additional two hours of labor to force a regeneration to get it out of limp mode — something my own scanner is capable of doing. I understand dealerships charge diagnostic fees, but it is frustrating to be told beforehand that it may not cost anything if related to recall, then be charged nearly $250 to confirm what was already diagnosed. The total repair estimate being well over $1,000 plus labor only added to that frustration. I believe customers deserve transparency and clear communication upfront about diagnostic costs and potential coverage before work begins. Unfortunately, this experience did not leave me feeling confident or valued as a customer. That is my honest experience. More

by richardparrish000 Verified Customer Verified Customer

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I got great service at a great price. It was quick & easy. My advisor was a big help. It was quick & easy. My advisor was a big help. More

by jsa62 Verified Customer Verified Customer

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Everyone at Eountree Moore is great. I didn’t wait long and everyone was very kind. I didn’t wait long and everyone was very kind. More

by MARY04081982 Verified Customer Verified Customer

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Great service advisor! would be helpful if you all would vacuum out or wash the vehicles like other auto companies. would be helpful if you all would vacuum out or wash the vehicles like other auto companies. More

by nmkelsch1 Verified Customer Verified Customer

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Round tree motor are very good give them a chance the score i will give them 100 score i will give them 100 More

by JBRISON2121 Verified Customer Verified Customer

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