Edgar Bravo | Page 5

Great customer service beyond my expectations… friendly and very accommodating sales staff. Nice and clean waiting area. Highly recommended! and very accommodating sales staff. Nice and clean waiting area. Highly recommended! More

by agomorachel Verified Customer Verified Customer

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My experience was the worst experience. I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sa I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sales representative with the information for the application. The time was approximately 12:30 p.m. Upon arrival to the dealership, the sales representative had already gone home for the day. I returned the following day to purchase the vehicle and the vehicle still needed to be cleaned and fine tuned. My complaints were the Crayola melted in the back passenger door in three places, the windshield wipers scraping, the tire treads were very low, the vehicle needed to be polished, the rear passenger side paint didn't match, the panoramic roof needed to be lubed and the Carplay/Appleplay needed to be installed. The sales guy said that they could drop $1k off the price of the vehicle for the tires and that I could bring the vehicle back to get all the other things attended to. Then I requested that the dealership only run my credit with Golden One Credit Union. They agreed, but weeks later I received proof they didn't keep their agreement and ran my credit with Wells Fargo and other institutions. On the day I purchased my vehicle, February 25th, I completed the proper paperwork, gave the $10k deposit and signed everything. A week later, Toyota of Lancaster phoned me and told me the bank would not finance the vehicle with the extended warranty terms as they were. They said that the price was extremely high for the amount of miles on the vehicle. Toyota agreed to drop the warranty price by $1700. The warranty products remained the same. Only the package was discounted. I told them that until I have my vehicle serviced properly I couldn't sign the paperwork. They requested that I return the car to their dealership 556 miles away. A week later 3returned the vehicle and was given a rental vehicle for the week since I had to return to Northern California, 556 mile for work. Four days later, I received a call from Joe, the internet manager that the vehicle was ready. The Carplay/Apple play was installed, the panoramic roof was lubed, the transmission and engine inspection was completed, the Crayola was removed, and the fender clip couldn't be replaced unless they replaced the whole bumper. I told Joe that I could return to pick up my vehicle on that Sunday. I arrived on that Saturday, a day before to return the rental and I received my vehicle, only to find out that the Crayola was removed. The panoramic roof was not properly lubed, the Carplay/Apple play was not installed, The transaction/ engine still don't run smoothly. I would not return to that dealership and I would like to speak to someone concerning the engine/transmission issue and the Carplay/ Apple play institution and other concerns. Thank you! More

by CAMESHALIGGINS Verified Customer Verified Customer

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The dealership itself we have history as a client more than once and have not had a problem with the sales end they have always done a good job but unfortunately can not say the same about my families exp than once and have not had a problem with the sales end they have always done a good job but unfortunately can not say the same about my families experience previously with the service department. Highly recommend the sales end 100% they do an amazing job but I would not feel comfortable ever again even stepping foot in the service department and have avoided ever needing to go back to the service department within Toyota of Lancaster More

by Ij65 Verified Customer Verified Customer

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For me was a good experience for second time if i buy an other car i will be In the same dealership other car i will be In the same dealership More

by COSCARMARTINEZ Verified Customer Verified Customer

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Everyone was super helpful and transparent throughout the process. I had to have the brakes serviced and it was no hassle at all. process. I had to have the brakes serviced and it was no hassle at all. More

by taragullatt Verified Customer Verified Customer

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It was a good experience. ... no complaints here.. fast service and showed me a car that my family needed. ... no complaints here.. fast service and showed me a car that my family needed. More

by ashantibunzy Verified Customer Verified Customer

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Lester was amazing to work with. Never did he pressure us into anything we didn't need or want. Then, Jamie was an absolute peach to deal money with. I will highly recommend this dea Never did he pressure us into anything we didn't need or want. Then, Jamie was an absolute peach to deal money with. I will highly recommend this dealership to all my friends and family. More

by MARK.HAMMON Verified Customer Verified Customer

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Anthony was so efficient and easy to work with on my purchase. I would refer others to him with no problem. purchase. I would refer others to him with no problem. More

by kwperdisatt Verified Customer Verified Customer

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This was the second time I have purchased a Camry at Toyota of Lancaster. Both experiences were positive. The thing I most appreciated was being treated with respect. By the way, I LOVE my new car! Toyota of Lancaster. Both experiences were positive. The thing I most appreciated was being treated with respect. By the way, I LOVE my new car! More

by popeye.durfwad Verified Customer Verified Customer

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Friendly, helpful salespeople. We didnt feel pressured and got all the information we needed. Special thanks to Sonny for information on the lease We didnt feel pressured and got all the information we needed. Special thanks to Sonny for information on the lease More

by CHERYLEASTIN Verified Customer Verified Customer

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