Eddy Cooke

Always professional and helpful staff service is always done in a timely manner staff will let you know what is needed for your vehicle. done in a timely manner staff will let you know what is needed for your vehicle. More

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greatly appreciated Everything My surface was prompt And my questions were answered completely. Thank you so much my questions were answered completely. Thank you so much More

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Great service, they kept me well informed and I could pick up my vehicle on time. pick up my vehicle on time. More

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From check in to tire rotation and full point inspection… I felt informed, respected and safe… thank you to all the service staff! I even ordered the weather tek window guards and front bug one as well… look I felt informed, respected and safe… thank you to all the service staff! I even ordered the weather tek window guards and front bug one as well… looking forward to having them installed - running boards next- refreshing to see a well run department- thank you More

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Find a different dealership to have your vehicle worked on, worst experience with Toyota in my life, drove to dealership in San Antonio (where we used to live and go) and they fixed what this Toyota damage on, worst experience with Toyota in my life, drove to dealership in San Antonio (where we used to live and go) and they fixed what this Toyota damaged. More

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I am writing to express my deepest gratitude for the extraordinary kindness and support you extended to my daughter Annika Agnihotri and her friends during a recent challenging situation. My daughter extraordinary kindness and support you extended to my daughter Annika Agnihotri and her friends during a recent challenging situation. My daughter, on her way to Galveston from UT Austin for a competition, encountered car trouble, leaving her stranded on the highway in the evening. As a parent, my foremost concern was her safety and well-being. With auto shops closing down and no immediate help in sight, our worries escalated. Lost Pines Toyota, however, emerged as a beacon of hope. Not only did you swiftly attend to her car trouble, but you also went above and beyond by fixing it in an unbelievably short span of time. Your efficient service ensured that my daughter and her friends could resume their journey to Galveston without further delay, alleviating their stress and ensuring they reached their destination safely. Moreover, your exemplary treatment of them during such a stressful time did not go unnoticed. The compassion and care you showed were truly touching, providing them with much-needed comfort and reassurance. In particular, I would like to extend a special thank you to Eddy Cooke for his kind words to my daughter. His heartfelt remark, "you remind me of my daughter," speaks volumes about the genuine empathy and compassion he embodies. Eddy's actions exemplify true heroism, and I am deeply moved by his pure-hearted kindness. To Eddy's daughter, if you ever come across this message, please know that your father is a true HERO. His selfless acts of kindness have made a profound impact on our lives, and I am immensely grateful for his unwavering support and compassion. Once again, thank you to the entire Lost Pines Toyota team for your exceptional service and for going above and beyond to assist my daughter and her friends in their time of need. Your kindness will always be remembered and cherished. With heartfelt gratitude, Ashutosh Agnihotri Dallas, TX More

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I was having technical difficulties that were impossible to fix. The service manager, Eddy Cooke, immediately stepped in and tirelessly worked the issues until everything was resolved. He made it right, acc to fix. The service manager, Eddy Cooke, immediately stepped in and tirelessly worked the issues until everything was resolved. He made it right, accommodated me at every step. He went above and beyond and took responsibility for Toyota. Things happen all the time with cars, that’s normal. What counts is how well a service department performs in those situations. More

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Grateful for super service and quality work performed by an amazing master mechanic. Thank you! an amazing master mechanic. Thank you! More

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Best service I have received from any car company dealership will come back for more services dealership will come back for more services More

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The service department at lost pines Toyota is superb. Kind, communicative, helpful, and most importantly knowledgeable. Kind, communicative, helpful, and most importantly knowledgeable. More

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