Eddie Garcia
Eddie Garcia at Autohaus on Edens

Eddie Garcia | Page 44

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
677 Reviews

Dealership Experience

22 yrs

Industry Experience

22 yrs

Languages Spoken

Spanish Spanish

4.9

677 Reviews

Write a Review

677 Reviews of Eddie Garcia

April 15, 2021

Dealership Rating
Employee Rating

My only issue is that the car was not delivered on the day promised. Otherwise, service was great. Not sure about the 25 word minimum so just typing a sentence here to complete. More

by tracy23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 02, 2021

Dealership Rating
Employee Rating

Had a blowout on my way to South Carolina and needed a new tire. My tires were fairly new. I bought from Firestone a tire since there wasn’t a MB dealership around. You replaced the tire with the corre More

by DWSMITH1024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway

March 29, 2021

Dealership Rating
Employee Rating

Excellent service professional,courteous,. All work completed on time as agreed will definitely come back for any service issues needed in the future Thank you! More

by VICTOR34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Lood, Ken Dunaway, Cindi Link, Ryan Mulhern , Kevin Crokin, Prem Parikh, Terry Stailey

March 28, 2021

Dealership Rating
Employee Rating

Pleasant, friendly from beginning to end.answered all my questions and eager to explain everything that I needed at my service visit A. Good experience More

by PINKEWEIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Prem Parikh

March 17, 2021

Dealership Rating
Employee Rating

Great job. Also got to try out the car we wanted to test drive. Xxx xx xx xxx xx xx xx xxx xx xx xx More

by liza3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Lood, Ken Dunaway, Cindi Link, Ryan Mulhern , Kevin Crokin, Prem Parikh, James Riley, Terry Stailey

March 04, 2021

Dealership Rating
Employee Rating

Very nice, clean place, the service staff are very nice people and friendly and very helpful and professional especially Eddy , he took a very good care of my car , after all I was very happy and satisfied More

by Sarge Yousif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 26, 2021

Dealership Rating
Employee Rating

Great team, starting with my service contact Ken. Cindi took are of the paperwork for the loaner and Eddie filled in when Ken was not available. You should be proud of their commitment to exceptional servi More

by ABEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway, Cindi Link

February 26, 2021

Dealership Rating
Employee Rating

Great car service! Fast repair work and a great car wash. Waiting area was clean and I could do my work while waiting for my car to be worked on. More

by KAREN122762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Lood, Ken Dunaway, Cindi Link , Prem Parikh, Terry Stailey

February 26, 2021

Dealership Rating
Employee Rating

Everything went smoothly and the car was ready for pickup as it was promised. The loaner car was a good way for me to have a feel of the most up to date Mercedes product. The tires were replaced at a price More

by benwang98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 24, 2021

Dealership Rating
Employee Rating

Unbelievable low quality of parts.How is it possible for Unbelievable low quality of parts. How is it possible for 1 yr old car under 9k miles 100% kept in garage to have very rusty rotors with killer noise More

by TANYA.TOIBA
Recommend Dealer
No

Other Employees Tagged: Ken Dunaway , Prem Parikh

Feb 25, 2021

Autohaus on Edens responded

Hi Tanya, Thank you for taking the time to write your review. We completely understand your frustration regarding the brakes on your vehicle. We noticed that you gave Cindi Link a 3 out of 5 stars, was there any particular reason for this? We appreciate the feedback we always want to make sure that our staff is doing their absolute best to take care of you. We look forward to your response!

Feb 26, 2021

Autohaus on Edens responded

Hi Tanya, There is no push back on our end. We absolutely understand your disappointment with the product. We wanted to see what Cindi did wrong. You did not deal with Cindi yet she received 3 stars. Seeing as how you did not deal with her we wanted to know if you could be so kind to reverse her rating so she is not negatively impacted by the score you gave her. I will speak with service regarding the brake issue to see if there is anything that can be explored further. Thank you for your understanding.

Feb 26, 2021

Autohaus on Edens responded

Hi Tanya, We apologize for the confusion on the review. Sometimes clients deal with more than one advisor from time to time. In regards to the squealing we are looking into anything that can possibly be done. Thank you for removing the review on Cindi, it is much appreciated. We will let you know as soon as we have something on the brake squealing issue. All the best.

Feb 25, 2021

TANYA.TOIBA responded

I didn't work with Cindy this time. I did the review to express my disappointment in quality of this car. Mercedes always was synonymous to quality. I guess these times are gone and people are trained to push back.

Feb 26, 2021

TANYA.TOIBA responded

I gave Cindy review based on my previous experience over a year ago. I am not sure why you giving opportunity to review multiple reps for 1 service call. This is confusing and misleading. By the way, the brakes are still squiling. Best regards,

Feb 26, 2021

TANYA.TOIBA responded

Thank you for the update. Looking forward to resolution. Best regards and have a great weekend!

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