Eddie Garcia | Page 13

Eddie Garcia and the representatives at Autohaus are always helpful and pleasant. I appreciate the availability of a rental car. always helpful and pleasant. I appreciate the availability of a rental car. More

by JFREUD36 Verified Customer Verified Customer

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we ask to fix mirror of our car and they told us it will be around 1500 or so when we went to pick up car total came down to 2600 and also paint job was done so poorly so now we have to take car back again. be around 1500 or so when we went to pick up car total came down to 2600 and also paint job was done so poorly so now we have to take car back again. seems like they dont care out inspection or car before they call us to pick up plus 2600 is lot of money to fix one mirror and this kind of inconvenience. More

by parkridge711 Verified Customer Verified Customer

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I was greeted by Nick M. (sales) who was super nice, knowledgeable, & non-aggressive (5 stars). The sales manager Nick G. was just as pleasant & knowledgeable and gave us a g (sales) who was super nice, knowledgeable, & non-aggressive (5 stars). The sales manager Nick G. was just as pleasant & knowledgeable and gave us a good deal (5 stars). Pre-delivery prep etc. (4.5 stars). Service advisor Eddie G. very patient and accommodating (5 star). Technicians treat your vehicle as if it's theirs and it comes back cleaner than when dropped off (5 stars). The loaner vehicle process is very intimidating and overwhelming with the whole video walk-around process (3.5 stars). Car wash when open the porters do an amazing full service wash job (5 stars). Yes I would recommend Autohaus to a friend on their next Benz purchase. Down side. Lots of "Autohaus on Edens needs your feedback" surveys sent out (sales not service), 9 in 5 months (2.5 stars). THIS carries the most weight and the SADDEST part with me spending close to 6 figures. We HAVEN'T received a single "thank you for your purchase" (0 stars). In someone's free time putting together a hand signed generic letter shoved into an Autohaus envelope with a stamp or even an impersonal cold email but NOTHING. It makes the customer feel appreciated. This is why my overall final star rating would be 3.75 but it wouldn't stop me from purchasing again from Autohaus. More

by TMORDINI Verified Customer Verified Customer

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Eddie is always a pleasure to deal with. Very helpful and knowledgeable. I appreciate his guidance and advice. Very helpful and knowledgeable. I appreciate his guidance and advice. More

by BJILIN Verified Customer Verified Customer

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Great experience. I didn't wait when I got there and Eddie got me in and out fast. Eddie kept me updated throughout the process and notified me when the car was read I didn't wait when I got there and Eddie got me in and out fast. Eddie kept me updated throughout the process and notified me when the car was ready. When I came to pickup, my vehicle was ready and perfectly clean with extra attention to the brake calipers as I requested! More

by vijay.kotte Verified Customer Verified Customer

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Eddie took care of the car performed B service, feels good to come back to the people you can trust. Highly! recommended. good to come back to the people you can trust. Highly! recommended. More

by MT_WMC Verified Customer Verified Customer

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The service department is great at Autohaus. They're always attentive to my questions and concerns. They pay close attention to the smallest of details when servicing my car. They're always attentive to my questions and concerns. They pay close attention to the smallest of details when servicing my car. More

by DKURTIS9 Verified Customer Verified Customer

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Eddie was thorough, prompt, easy to work with and explained the recommendations and why they were needed now versus later. explained the recommendations and why they were needed now versus later. More

by susan.charles Verified Customer Verified Customer

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Eddie did a great job. Although every time I bring the car in for service, I feel as though Mercedes is trying to upsell me unnecessarily. Although every time I bring the car in for service, I feel as though Mercedes is trying to upsell me unnecessarily. More

by ROBINHUNGLER Verified Customer Verified Customer

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I always receive fantastic service at autohaus! Quick turn around and a very clean car. Quick turn around and a very clean car. More

by cherylclevine Verified Customer Verified Customer

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