Ed Roberts | Page 8

IT'S WORTH THE DRIVE FROM JACKSONVILLE Since purchasing my 2013 Escape in Nov. 2012, I have returned to Bozard for all service and recall repair. Even though I live as far west in Jacksonv Since purchasing my 2013 Escape in Nov. 2012, I have returned to Bozard for all service and recall repair. Even though I live as far west in Jacksonville as I can get, it's worth the drive the Bozard. I'm afraid to take my car anywhere else in fear that I won't get such great customer service. I have dealt with Crystal Garrison since the beginning. She has always been very professional, knowledgeable & friendly. This past time she went above and beyond with helping me sync my iPhone to my MyFordTouch software. Since purchasing my new iPhone in Dec., the texts weren't being recognized by my car which means I wasn't able to hear them while driving. This is a function that I absolutely LOVE. Even though Crystal was told that for some reason the iPhone and the SYNC account weren't compatible, she researched until she came up with a fix. When I picked my car up on 8/15/14, We sat in the car, she adjusted a setting or two and BAM!! My car was able to read my texts to me! Thank you Crystal for making my day! And a huge thank you for the service technician(s) that fixed the recalls, changed my oil, rotated my tires, washed and vacuumed my car! You guys are the best! Thanks Bozard for exceptional customer service! More

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New motor for my Super Duty Bozard and thier team worked with me to solve the problem of a blown motor right after warranty. Excellent team!!! These guys did everything possible Bozard and thier team worked with me to solve the problem of a blown motor right after warranty. Excellent team!!! These guys did everything possible to make sure I was happy. Thanks alot! More

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First Service was a Success! Crystal, Ed and Leonard are always a pleasure to work with. They got me in for my first service on my new Escape quickly and even had it washed. Ver Crystal, Ed and Leonard are always a pleasure to work with. They got me in for my first service on my new Escape quickly and even had it washed. Very happy with their friendly, professional and courteous service. I drive down from Jacksonville because they are the best. Highly recommend coming to this dealership! More

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Excellent Customer Service Both Ed and Crystal were very professional and helpful, talking a personal interest in resolving the problem with my Explorer. We have been experienc Both Ed and Crystal were very professional and helpful, talking a personal interest in resolving the problem with my Explorer. We have been experiencing recurring malfunctions of the electronics systems since we bought the car almost 2 years ago. After taking it in for service several times I was running out of patience. Ed listened to my complaints and came up with a solution that was fair for all before handing it off to Crystal. Crystal did an excellent job of staying in touch with me and keeping me updated on the progress being made. When I went to pick-up my car she had it clean inside and out and ready to go, just waiting for me. So far the electronics seem to be working fine, time will tell if the problem was trully soved. In the mean time,I am very pleased with the service I received from both Crystal and Ed. More

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Best car buying experience I ever had. The owners gave us a great deal, Jeff King set us up with a very informative non pushy salesman Luis and Russell and Ed looked the car over mechanically with me. I high a great deal, Jeff King set us up with a very informative non pushy salesman Luis and Russell and Ed looked the car over mechanically with me. I highly recommend this dealer for both sales and service. More

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Service was excellent. Length was service was quick and honestly caught me off guard; very satisfied. Highly recommended and will come again. Staff was great and easy to work with. honestly caught me off guard; very satisfied. Highly recommended and will come again. Staff was great and easy to work with. More

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Outstanding Service Department! Fixed a very difficult to diagnose problem the very first time on my hybrid Escape. No other Ford dealership could figure it out without just throwing parts on the vehicl to diagnose problem the very first time on my hybrid Escape. No other Ford dealership could figure it out without just throwing parts on the vehicle. Great price. Great team. Russell Wright did an awesome job!!! A+++ More

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Came in with an old jeep left with a great truck love this place! Quick service great knowledge and always a smile. Can't wait to do business again. this place! Quick service great knowledge and always a smile. Can't wait to do business again. More

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I have gotten exceptional service. when they say it will be 2 hrs they are right on time. they have given me a rental car when my car was in warranty. would definitely recommend to a friend be 2 hrs they are right on time. they have given me a rental car when my car was in warranty. would definitely recommend to a friend More

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The service experience at Bozard Ford Lincoln in St Augustine, FL is above & beyond any dealership I have ever visited. They truly understand what it takes to service customers in the 21st Century. I Augustine, FL is above & beyond any dealership I have ever visited. They truly understand what it takes to service customers in the 21st Century. I will definitely have my vehicle service here again. Good Stuff for Sure! More

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