Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA
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Ed Barnes | Page 22

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.5
226 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.5

226 Reviews

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226 Reviews of Ed Barnes

June 30, 2021

Dealership Rating
Employee Rating

I will keep my opinion to myself because it does not reflect the good attention provided by the service rep. and I don't think he would have much control over the 5 hours I was there waiting. More

by ELCHACO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2021

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything we can do for you; we are more than happy to help!

June 22, 2021

Dealership Rating
Employee Rating

Everyone at this dealership was courteous, professional and helpful. They explained everything that was going on with my vehicle. More

by PARRETT1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 23, 2021

Jim Ellis Buick GMC Mall of GA responded

Hi, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!

May 25, 2021

Dealership Rating
Employee Rating

I’m very pleased with the Jim Ellis dealer of Buford , very professionals and very knowledgeable… they try to help me every time I have issues with my gmc … More

by CALINDRAGOMIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 27, 2021

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jim here at Jim Ellis Buick GMC Mall Of Georgia! We sincerely value your business and look forward to your next visit!

May 14, 2021

Dealership Rating
Employee Rating

We had a diagnostics done on our vehicle, all that was done was a code was ran. We were told we needed a new engine. The quote for a new engine was almost 9,000.00. I need more than an educated guess to e More

by CrjRajJaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 31, 2021

Jim Ellis Buick GMC Mall of GA responded

Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Crjrajjaj, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.

April 28, 2021

Dealership Rating
Employee Rating

I can always depend on the service to be excellent. I trust this service department to do great work. I would highly recommend them to anyone. More

by Pat Savage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 01, 2021

Jim Ellis Buick GMC Mall of GA responded

Hello, we are glad we could help! We can't wait to see you again, have a great day.

April 20, 2021

Dealership Rating
Employee Rating

Ed Barnes is fantastic to work with. He is professional, friendly and LISTENS to any concerns that I might have about my vehicle. He communicates extremely well and will certainly be back to have my GMC se More

by Jules22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kristin Buffington

Apr 21, 2021

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day.

April 13, 2021

Dealership Rating
Employee Rating

I had to jumpstart my 5 yr old battery, so I drove in for service with no appointment. They took care of my battery and routine servicing with no complaints (and didn't try and sell me a new suv). More

by SARGE_CG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 14, 2021

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 01, 2021

Dealership Rating
Employee Rating

I don’t like the fact that every time that I take my car there they have a new technician. I used Jim Ellis in Chamblee for many years and I always have the same technician every time I took my car there. Y More

by LOCATAPIPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jorge Banos Jr, Sean Garrett

Apr 04, 2021

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

April 01, 2021

Dealership Rating
Employee Rating

Great Job! There are Not enough words to tell you how pleased we were. Appreciate your curtesy, honesty, friendliness, also your well organized and clean environment. More

by Jack BondPKBOND1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ron Gay , Sean Garrett

Apr 04, 2021

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

March 24, 2021

Dealership Rating
Employee Rating

The Service was done andI was in and out in 1.5 hrs. Was kept I formed as to statues of the service and progress More

by MOUTLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 26, 2021

Jim Ellis Buick GMC Mall of GA responded

Hi, we're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!

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