Dylan Yavorsky | Page 5

Excellent service. Kept me in the loop on every detail. Was very responsive with daily updates Kept me in the loop on every detail. Was very responsive with daily updates More

by DAVIDTWARNER Verified Customer Verified Customer

Report | Print

I am deeply disappointed in my experience with this dealership since purchasing my vehicle less than two months ago. In that short time, I have had to bring my car in for the same unresolved issue thre dealership since purchasing my vehicle less than two months ago. In that short time, I have had to bring my car in for the same unresolved issue three separate times — a level of inconvenience that is simply unacceptable. The first time I picked up my car after service, the issue returned within a quarter mile. The second visit lasted over a week, after which I was told leaves had been removed and the problem was fixed. It was not. On top of that, I discovered my radio no longer worked — something that was not an issue when I dropped the car off. I turned around immediately to report both problems. On the third visit, I was told there was nothing wrong with my radio. When I asked about the recurring main issue, I was told I must be parking somewhere with a lot of leaves. I park in covered parking at both home and work, and it is spring in Cleveland — there are no leaves on the ground. The communication was filtered through a buffer, which made it clear the service department was not taking my concerns seriously. When my car was returned to me, an ABS warning light had appeared — and I was told bringing it back would cost me $189 for a diagnostic. I declined. Less than a mile from my home, with the delivery driver still present, the original issue occurred again. To make matters worse, the glove compartment — where I was told the repair had been made — fell completely off and onto the floor. I ultimately took my vehicle to another shop. They diagnosed and fixed the issue the same day. It was none of the causes this dealership cited over the course of three visits and several weeks. I hope leadership takes this feedback seriously. Customers deserve honest communication, thorough repairs, and basic accountability. More

by tmcbeth1 Verified Customer Verified Customer

Report | Print

Didn't even tell me about recalls. The car was having an issues and it took forever to get it fixed and I had to get your customer relations in hand to actually give me a loaner car so The car was having an issues and it took forever to get it fixed and I had to get your customer relations in hand to actually give me a loaner car so you guys would actually fix it since you guys were too scared to give me an actual car that would run. I would never ever ever refer your dealership. The only reason I give a 5 star is to make sure Jody in customer relations and Jeremy the manager in service gets recognition. They are the only two who deserve it and go above and beyond More

by Help2 Verified Customer Verified Customer

Report | Print

Car dropped off by tow, never got any return calls when checking on status. Called twice, no return call at all to know if the car was looked at, what was found to be wrong, authorize repairs....NOTHING!!! checking on status. Called twice, no return call at all to know if the car was looked at, what was found to be wrong, authorize repairs....NOTHING!!! Very poor service, told everyone. Hope to never have to return. More

by Krysgord73 Verified Customer Verified Customer

Report | Print

I found my experience to have been very good. The waiting time wise was what they said it would be. All around I was very pleased. The waiting time wise was what they said it would be. All around I was very pleased. More

by LIGHTHOUSEDME Verified Customer Verified Customer

Report | Print

I take both of my Ford Edge vehicles for service at Ken Ganley Ford Parma. I drop my car off the day before and they do their "magic" checking out the car from top to bottom. I have extended warranties o Ganley Ford Parma. I drop my car off the day before and they do their "magic" checking out the car from top to bottom. I have extended warranties on both of my cars. I believe the extended warranties and the maintenance service checks and oil change keep my cars running in tip top shape. More

by Earl McCarty Verified Customer Verified Customer

Report | Print

Was very comfortable with liberty, went to Brunswick and won’t go back! Talked to valley view not impressed! Very rude! 1st experience with you and Dylan was awesome! won’t go back! Talked to valley view not impressed! Very rude! 1st experience with you and Dylan was awesome! More

by Kathybrasty Verified Customer Verified Customer

Report | Print

Professional Satisfied with the service staff was friendly and knowledgeable Would come again for service friendly and knowledgeable Would come again for service More

by fgemelas Verified Customer Verified Customer

Report | Print

My service needs were not met at all. I advised them that the left rear cross traffic alarm is not working and that this was the third time it was in for the same problem. I was told it c I advised them that the left rear cross traffic alarm is not working and that this was the third time it was in for the same problem. I was told it checks ok so there is nothing more to do. Horrible customer service. They also were supposed to re coat my car with the original ceramic coating I bought when I ordered the car. They told me it was fine but they never washed my car because the same bird droppings that were in my door post were still there when I picked it up. How do you ceramic coating a car and not wash it? Again horrible customer service and a terrible way to treat a more than 40 year Ford customer and military veteran. More

by UKKETZEL Verified Customer Verified Customer

Report | Print

Quick easy experience. Like they know and service EV's. Will be back! Quick easy experience. Like they know and service Ford EV's. And know what they are doing. Will be bac Like they know and service EV's. Will be back! Quick easy experience. Like they know and service Ford EV's. And know what they are doing. Will be back! More

by Chad_Cook Verified Customer Verified Customer

Report | Print