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Dustin O'Brien
Dustin O'Brien at Fowler Chevrolet
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Dustin O'Brien

Service Advisor

Fowler Chevrolet

6105 W 120th Avenue
Broomfield, CO 80020

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1 Review of Dustin O'Brien

April 02, 2024

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I took my car in for maintenance visit. Oil change, transmission and coolant flush, new tires and new spark plugs. My car was working really well getting good gas mileage until it came bac More

by kelnour08
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Other Employees Tagged: Paul Farrow

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Apr 02, 2024

Fowler Chevrolet responded

Having a vehicle breakdown is a horrible situation that we never want anyone to have to experience. We are happy that the vehicle was able to travel over 3,000 miles since the service was performed here at our dealership problem free before this breakdown. We would have liked to have had a chance to review the work that you had a family member perform to the vehicle before this breakdown. It is troublesome to us that your personal mechanic told you were used Ford parts in your Chevrolet on top of the other issues they said they found. We are very happy that the good folks up at Ghent were able to get you back on the road safely.

Apr 02, 2024

kelnour08 responded

If the work was done correctly the first time I wouldnt have had to reach out to others for additional help. After all that is why I use ASA certified mechanics at the dealerships. I guess I expected a higher level of attention to detail and I hold the dealerships to a higher expectation as "you get what you pay for" however, your customer service in my time of high anxiety and stress was less than acceptable. So disappointed in your dealership.

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