DuWoyn Snipe | Page 17

It started with me wanting to sell/trade my vehicle. I received an appraisal but then when I wanted to proceed with a possible purchase Preston changed the numbers magically by adding a few addition cha I received an appraisal but then when I wanted to proceed with a possible purchase Preston changed the numbers magically by adding a few addition charges that I did not ask for and the charges couldn’t be explained well either. No one asked me what I was looking for or what I liked. I saw something I liked and test drive it with Luke for 10 mins or less honestly. He didn’t know anything about the car or it’s features. I asked about discounts and was told there are none but on the Toyota website there are military and student discounts available. No one offered me water or really had any customer service skills. They just wanted to know how much money I have to put down and what I want my monthly payment to be. I knew my budget before I walked in so that info was only for the sales team to figure out how much extra charges they could add to my bill. I didn’t like how everything was on an iPad either. That’s how they can sneak in charges as well and not tell you about it and Duwoyn didn’t explain much. He just gave me the iPad to sign and I was on way after waiting 3-4 hours. He told me I was suppose to have 3 free oil change but somehow was charged for that along with a data dot sticker that doesn’t do anything really. I was able to get a few of the extra charges taken off a few days later but I’m going out of my way when it should’ve been an honest transaction to begin with. Also I was told they added a safety feature/ pulse brake light to my car for $395 that I didn’t ask for or know about but was charged for it. When I checked to see if that was a real feature on the car it was not. I should be receiving a refund for that as well from Duwoyn. He didn’t seem happy when I wanted to cancel then plans he signed me up for and was kinda rude / unprofessional saying I hope nothing happens to your car. If that dealership/sales people cared about the people it was serving rather than money being spent then I might have added more things to the car. I was going to get a new car regardless but better honest service would make me come back. No gas was put in the car and no one put air in the tires when the sensor showed it had low pressure. I would’ve just liked better customer service for the money I spent there. I understand why people have turned to buying cars online. More

by SCOTT.BRITTANY21 Verified Customer Verified Customer

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Thank you Dan Hill for being so attentive to all my needs! You were kind and generously patient with me. Corwin Toyota has amazing staff and they are all on top of their jobs! Dan you are a ⭐️⭐️⭐️⭐️⭐️ needs! You were kind and generously patient with me. Corwin Toyota has amazing staff and they are all on top of their jobs! Dan you are a ⭐️⭐️⭐️⭐️⭐️ five star service from me!! Thank you Rob Barrera as well!! More

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Brenden did an excellent job at working with me and my changing needs. In the end he assisted me greatly in making my purchase decision. Very friend and professional. Great person to work with. changing needs. In the end he assisted me greatly in making my purchase decision. Very friend and professional. Great person to work with. More

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Luke is very personable and honest. Friendly and caring. Paid attention to my wants and needs. Friendly and caring. Paid attention to my wants and needs. More

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Great customer service with clear information exchange. Hard to get information about my order status and I have to call customer service to get order status. Hard to get information about my order status and I have to call customer service to get order status. More

by NEGUSSIEH Verified Customer Verified Customer

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Ryon Holland was my sales representative and he did a magnificent job. He was able to explain, in detail, all the intricacies and features of the vehicle purchase. magnificent job. He was able to explain, in detail, all the intricacies and features of the vehicle purchase. More

by PEDROLOPEZ13B Verified Customer Verified Customer

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Bueno ,amables,rapidez ,muy efectivos y el financiamiento muy cómodo y algo que me gustó que te ofrecen varias opciones .gracias muy cómodo y algo que me gustó que te ofrecen varias opciones .gracias More

by AJUAN7980 Verified Customer Verified Customer

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Corwin Toyota is the worst dealership ever kept my car for a week and still did not fix the problem used all my gas without any thought of reimbursement for a week and still did not fix the problem used all my gas without any thought of reimbursement More

by HARRYG75 Verified Customer Verified Customer

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The sales person, Max, was super helpful and took great care of us. He made sure to listen to what we were looking for and ensured we were comfortable with our purchase. care of us. He made sure to listen to what we were looking for and ensured we were comfortable with our purchase. More

by EDGARGUZ91 Verified Customer Verified Customer

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Mitch did a very good job. I have no idea who James Majors is, don't recall meeting him. Very satisfied with vehicle. We wish Corwin would offer a short class on all the con I have no idea who James Majors is, don't recall meeting him. Very satisfied with vehicle. We wish Corwin would offer a short class on all the controls after we own the vehicle so we could get questions answered More

by DRFRISCH54 Verified Customer Verified Customer

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