Drake Alexander

I purchased a brand new crv from this dealership not even a year ago; Yesterday I took it in with the service oil light on to do my first oil change. My appointment was at 12pm it took 2 hours and 47 mins to a year ago; Yesterday I took it in with the service oil light on to do my first oil change. My appointment was at 12pm it took 2 hours and 47 mins to do an oil change. If I could give a negative 1 rating that’s what it would be. I would never buy another car from this dealership again. More

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We are deeply disappointed with the service at your dealership. On December 28, 2023, we brought our vehicle in for service, discovering significant damage on December 30, 2023 (time-stamped photos ava dealership. On December 28, 2023, we brought our vehicle in for service, discovering significant damage on December 30, 2023 (time-stamped photos available). We reported it to service advisor Drake Alexander on January 7, 2024, citing valid reasons for the delay in notification. Despite expecting a thorough investigation, Mr. Alexander dismissed our concerns, baselessly accusing us of causing the damage at Walmart. Requests for the service manager's contact information and/or insurance information were met with uncooperativeness, false claims of checking security footage, and repeated lies. He suggested the week delay in reporting absolved Crown of responsibility, which is deeply concerning. Our expectation for a satisfactory resolution included acknowledgment of the inconvenience, an invitation to review the damage, and a proactive approach to resolution, even if at our cost. Unfortunately, Mr. Alexander's behavior fell short of our hopes. We believe a reputable dealership should prioritize customer satisfaction and promptly address issues. It would appear that Crown has failed to train this employee on de-escalation and basic customer service skills. He falls short of the expectations the Crown brand brings to the table. We highly suggest working with another advisor at Crown due to his inability to handle challenging situations, should they unfortunately arise. Sadly for Crown and the Honda brand, this has left such a bad taste in our mouth that we will likely not shop this dealership group or brand in the future. There are far too many options for make/models and dealerships out there to subject ourselves to this level of service. More

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Drake Alexander was very professional and helpful on the phone. Answered all of my questions & I will be referring any of my family and friends to him as well! phone. Answered all of my questions & I will be referring any of my family and friends to him as well! More

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I always come to Crown Honda to get my car serviced through Drake. He's always professional, attentive, and assures me that I will be taken care of. It's nice to be able to have someone you trust to ta through Drake. He's always professional, attentive, and assures me that I will be taken care of. It's nice to be able to have someone you trust to take care of your car. He always explains things thoroughly, including all costs. He even followed up with me about a part recall on my car. Amazing customer service! More

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Great Service! Drake specifically helped me a lot and made everything easier for me and my visit. I would recommend him to my friends and family that are also Honda Drake specifically helped me a lot and made everything easier for me and my visit. I would recommend him to my friends and family that are also Honda owners!! More

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First time to have my vehicle serviced at Crown Honda. Drake Alexander was my contact. He's terrific! It was a very pleasant experience! The service was excellent! Drake Alexander was my contact. He's terrific! It was a very pleasant experience! The service was excellent! More

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My service person was Drake Alexander , he was very efficient and help full . In general a good service!,, efficient and help full . In general a good service!,, More

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We always have a great experience at Crown. We didn’t have an appointment but had a nail in the tire and needed an oil change. The were able to get us in and out within 90 min as promised. I kn We didn’t have an appointment but had a nail in the tire and needed an oil change. The were able to get us in and out within 90 min as promised. I know they can’t always do that but it was greatly appreciated that they were able to that day! Drake Alexander was exceptionally nice and accommodating and doing a great job. Thanks Drake! Keep up the good work! ~Gerard Family More

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Drake Alexander took care of my vehicle. I spoke with him on the phone.since I was unable to take the vehicle in myself. I am very satisfied with the attention paid to my vehicle. I spoke with him on the phone.since I was unable to take the vehicle in myself. I am very satisfied with the attention paid to my vehicle. More

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They have always been helpful and available for any and all things I have needed. all things I have needed. More

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