Douglas Velasco

Arrived & they took my car on time. Quick service. Friendly employees. Nice comfortable waiting area Quick service. Friendly employees. Nice comfortable waiting area More

by MIRIAMBAR92 Verified Customer Verified Customer

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Very courteous and fast service. Everybody was nice. Got everything taken care of in a timely mannner. Everybody was nice. Got everything taken care of in a timely mannner. More

by brianjc7 Verified Customer Verified Customer

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Excellent experience all the time Always friendly and trustworthy Douglas is an honest and friendly service advisor. trustworthy Douglas is an honest and friendly service advisor. More

by tmontenegro25 Verified Customer Verified Customer

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I've been going there for 12 years. I get excellent service from Doug and the dealership. I get excellent service from Doug and the dealership. More

by tmontenegro25 Verified Customer Verified Customer

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Hardly heard from him. He didn't check me in despite my appointment. When checking out, he seemed extremely distracted with his cell phone. He's virtually a different perso He didn't check me in despite my appointment. When checking out, he seemed extremely distracted with his cell phone. He's virtually a different person than I remember. Not sure what's going on. I also realized a few things in the day after and week after. 1, the turn signal that was fine before service was now blinking extremely fast like a ticking time bomb. The little crack that was in the bottom of the windshield went from 4 inches to approximately 1 foot by the next day, then almost entirely across the windshield by end of week. They also screwed up my windshield fluid, it spits out nasty stuff all over the windshield. It was really a disaster. And given the level of care and attention, I wouldn't trust them ever again. This was the last thing I needed to be burdened with while dealing with a stressful move. More

by md.slater Verified Customer Verified Customer

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Doug Velasco was kind courteous and knowledgeable. We left feeling informed about the future needs of our vehicle. We left feeling informed about the future needs of our vehicle. More

by GARDEN8712 Verified Customer Verified Customer

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I bought a new RAV4 in April. I few months later I had a few questions/concerns so trout it in and met Doug Velasco. He addressed my concerns and was very helpful and professional I few months later I had a few questions/concerns so trout it in and met Doug Velasco. He addressed my concerns and was very helpful and professional. Last month, a rock hit my windshield and cracked it from top to bottom. I made an appt with Doug and he helped coordinate everything to get a new one and offered advice on filing with my insurance company. It turned out great and I felt I was well taken care of by Doug. It was a very smooth repair. . More

by Satisfied Customer Verified Customer Verified Customer

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Very nice. Helped me out allot with my car thank you so much. And the manager too! Big help Helped me out allot with my car thank you so much. And the manager too! Big help More

by testrada1460 Verified Customer Verified Customer

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We have two Toyotas that we purchased from you and all our times with service have been Grand. our times with service have been Grand. More

by DANDLRICE1 Verified Customer Verified Customer

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Great service and timely. My service rep walked me out to my car when it was done. My service rep walked me out to my car when it was done. More

by stefanieemory Verified Customer Verified Customer

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