Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Cars for Sale
Write a Review
View All Employees
Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.8
446 Reviews
4.8

446 Reviews

Write a Review

446 Reviews of Douglas Velasco

October 23, 2025

Dealership Rating
Employee Rating

Toyota Lancaster went above and beyond to take care of my needs when problems arised. They handled everything with professionalism. I love my new 2026 Camry. Eddie, Anthony Doyle, Jeff, Sonny, and Andy were More

by natalie.hernandezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Alvarez, Sonny Asaad, Sean Preston, Anthony Doyle, Jeff Calero

Report | Print
Oct 23, 2025

Toyota of Lancaster responded

Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out!

October 15, 2025

Dealership Rating
Employee Rating

Very professional and attentive advisor, in N out in less than 1 hour thank you. More

by FAMILYD06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

Report | Print
Oct 15, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

October 03, 2025

Dealership Rating
Employee Rating

Oscar is a wonderful person great . . he is very intelligent an helpful thank you oscar More

by tanyaltyau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

Report | Print
Oct 06, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that [Team Member’s Name] provided you with outstanding service. Oscar Garcia consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.

October 02, 2025

Dealership Rating
Employee Rating

Good experience with customer service friendly people I will recommend to everyone friends and family More

by SHIRLEYRIGONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

Report | Print
Oct 06, 2025

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

October 01, 2025

Dealership Rating
Employee Rating

It's a good center and everyone is working together. He doesn't need an evaluation because he is his own evaluator. I love this place and the people who work there. Thank you all. More

by Samer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

Report | Print
Oct 06, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

September 29, 2025

Dealership Rating
Employee Rating

Average at best. It’s just like every other service center, too expensive and takes too long. More

by p_counts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

Report | Print
Sep 29, 2025

Toyota of Lancaster responded

Thank you for taking the time to share your experience. We're currently making adjustments to improve our customer's wait time. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

September 26, 2025

Dealership Rating
Employee Rating

Me gusta por la buena atención del personall y trabajo bien echo de los mecanicos More

by carlos.rey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Report | Print
Sep 29, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos una calificación de 5 estrellas. ¡Lo apreciamos mucho!

September 23, 2025

Dealership Rating
Employee Rating

Excellent and fast customer service. Would recommend them. Glad I picked Toyota I love my car More

by jeanette.ramos93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre, Jeff Calero

Report | Print
Sep 23, 2025

Toyota of Lancaster responded

Thank you for sharing your positive experience. We’re delighted to hear that you’re satisfied with the quality of the product. Our team works hard to ensure we deliver excellent customer service that exceeds customer expectations, and it’s rewarding to know we’ve succeeded.

September 20, 2025

Dealership Rating
Employee Rating

The service they provide is very courteous. They always explain the advantages of my car and the solutions. More

by Josefina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

Report | Print
Sep 22, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

September 17, 2025

Dealership Rating
Employee Rating

Buen servicio y eficiente. Son muy amables y trabajadores. Siempre regreso para el mantenimiento de mi carro. More

by German Loayza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

Report | Print
Sep 18, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos tus comentarios.

1
2
...
45

Dealership Inventory (276 Vehicles)

new 2025 Toyota Tacoma car, priced at $38,704
2025 Toyota Tacoma
new
Underground exterior
Automatic
Rear-wheel Drive
$38,704
View Details
used 2023 Toyota Tacoma car, priced at $32,998
2023 Toyota Tacoma
used
Barcelona Red Metallic exterior
Automatic
Four-wheel Drive
$32,998
View Details
used 2023 Toyota Corolla car, priced at $20,998
2023 Toyota Corolla
used
Ice Cap exterior
Automatic
Front-wheel Drive
$20,998
View Details
used 2023 Toyota Tacoma car, priced at $37,998
2023 Toyota Tacoma
used
Magnetic Gray Metallic exterior
Automatic
Four-wheel Drive
$37,998
View Details
used 2023 Toyota Highlander car, priced at $35,998
2023 Toyota Highlander
used
Celestial Silver Metallic exterior
Automatic
Front-wheel Drive
$35,998
View Details
new 2026 Toyota Tundra car, priced at $53,321
2026 Toyota Tundra
new
Celestial Silver Metallic exterior
Automatic
Four-wheel Drive
$53,321
View Details
View All Inventory