Doug McGahey

I would highly suggest that no one do business with this dealership. I went into Fraser Ford beginning of January 2022. I ordered a Ford Mustang convertible and a Ford F-150 to be delivered in Spring and dealership. I went into Fraser Ford beginning of January 2022. I ordered a Ford Mustang convertible and a Ford F-150 to be delivered in Spring and a Bronco as well as a Ford F-350 (to be delivered at the end of October-beginning of November). I was trading in a Ford F-250. I was told by my salesman and the finance manager that I would be able to use the full tax savings amount towards the trade. We talked about numbers several times and the tax savings was in all documents, I even have it in several emails. I was also told that I could use my X-plan pricing towards the Ford F-350. With all the information I was given, I went ahead and ordered all three vehicles. When I purchased the vehicles I was told I would have the mustang and F150 by the end of March. The F150 showed up 2 months later than I was told and the mustang sometime in June and the F-350 showed up 5 months early. When I picked the F150 up, I was told I was not allowed using my full tax savings credit costing me $4350+ more than I was told I was paying. I was also told while I was in the process of purchasing a Bronco that I am now not allowed using the X-Plan pricing on the F-350 as they’re only allotted so many a year and the dealership won’t use X-Plan pricing on that type of vehicle which cost me approximately $9000 more (approx $13,350 total). Originally, I planned on taking the cheque for the trade in and purchasing all vehicles with financing. After the vehicles arrived, I was told they weren’t going to provide the cheque for the full trade in amount and that one of the vehicles would have to be purchased with the trade in amount. With that said, I have a Mustang that is making noises that I have not been able to enjoy this summer as the shop is booked up weeks in advance and of course I wasn’t going to go ahead with the F-350 after I was lied to several times and I was not paying $13,350 more for something that their competition would have done. The dealership does not care to rectify any of the above issues and are now refusing to sell me a vehicle under their assumption that I’m an auto broker. For those who know me and the amount of driving that I do, I trade in my vehicles before they lose too much value which happens to be roughly every 4 to 6 months. More

Helpful 0

Report | Print

It's been a Excellent Experience Doug as been a great help getting me into my New 2019 Ford escape. This is my third purchase with Doug.Looking Forward to doing business again soon.Th Doug as been a great help getting me into my New 2019 Ford escape. This is my third purchase with Doug.Looking Forward to doing business again soon.Thanks Kevin More

Helpful 0

Report | Print

Just picked up my new F 150 sport 4x4 Thanks to Doug at Frazier ford I finally got the truck I wanted , with a lil help from the manager n mike i got exactly what I wanted great bunch of Thanks to Doug at Frazier ford I finally got the truck I wanted , with a lil help from the manager n mike i got exactly what I wanted great bunch of ppl, they have there n they"ll do everything they can to get u what u want on your truck no matter how impossible Thank's Pat n Donna More

Helpful 0

Report | Print

Great Experience!! My wife and I dropped in to see a beautiful used 2014 Mustang GT / CS that had very low kilometers and was priced to sell. Doug McGahey was the sales My wife and I dropped in to see a beautiful used 2014 Mustang GT / CS that had very low kilometers and was priced to sell. Doug McGahey was the sales person who showed us the car that day, Doug is a true professional, new his car, was friendly and had a great sense of humor as well. The price, extras and sales help provided by Doug and the used car team was top notch. We ended up putting a deposit on the car that day and went through the finance with Kerri Lopes who was just as friendly as Doug and was so accommodating. Between Doug and Kerri they made our purchase a very enjoyable experience and we know that buying a Mustang with Fraser Ford we were getting a top of the line car. We will take our Mustang to Fraser Ford for all the services as we know the Technicians are all specialists (SVT dealership). Think about it: if the sales team provide such great service we know the rest of the teams will do the same. Thanks Doug & Kerri and thanks Fraser Ford management for running such a good dealership. Sincerely A very happy Smith family. More

Helpful 0

Report | Print

Friendly, hassle free & honourable Bought a used Ford Mustang in March 2016. Drove by the lot when it was arriving for resale, saw it and said to Doug McGahey the sales agent, if you h Bought a used Ford Mustang in March 2016. Drove by the lot when it was arriving for resale, saw it and said to Doug McGahey the sales agent, if you have this cleaned up, I'll stop by tomorrow, and I just may buy it. Next day, car was spotless. My wife fell in love with it. A deal was negotiated with price and a couple of paint touch ups to be done, which were completed by pick up date with satisfaction. Doug was efficient, honourable and friendly. We had a key issue which was resolved with no hassle and friendly service. We also notice a paint bubbling on the hood after we had it home a bit and Doug introduced me to Traci from Service and in turn this paint issue was repaired in a timely fashion. We were extremely please with the service and felt confident and satisfy that we got a great car. Traci in the service department is wonderful, helpful, sincere and funny. This is our first Ford and purchase from Fraser and we definitely would recommend dealing with Fraser Ford and all the staff again. We see another Ford in our future. Respectfully Douglas Cavanaugh and Theresa Rose More

Helpful 0

Report | Print