Domonique Scott-Henry | Page 2

Lies, liars, professional liars, lazy liars, lied to me every step of the way, LIARS!!! We started off our interaction by me simply asking do I have a cpo warranty, service said no...I asked sales, they every step of the way, LIARS!!! We started off our interaction by me simply asking do I have a cpo warranty, service said no...I asked sales, they said yes, I asked service again and they tell me "well would you look at that"...lie Then they tell me I'm going to be without my car for next three weeks, I ask do you have any rentals, they say no, lie... Even if that's the truth it's not my problem you don't have a rental, Then you refuse to give me my car back, even though its in driving condition, you play this hostage game with my own car because you want to cash in on that warranty, So once I threatened to take my car back you give me a shuttle car, only after my threat, only after I had to take the bus to work for a week straight, when you could of done that to begin with, You guys told me my car would be done by Friday, you are a bunch of liars, it took an additional 10 days Word of advice just tell the truth, I will definitely let everyone I know or ever meet in the future how unprofessional your service department is, More

by LUISLCREYES Verified Customer Verified Customer

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Matthews Hyundai have Always make us feel like we are valued customers. I appreciate their hospitality. valued customers. I appreciate their hospitality. More

by HUNTINGLATOUR Verified Customer Verified Customer

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Excellent, I travel 1hour from where I live because I feel that the people pay attention at your car and I think they are very friendly feel that the people pay attention at your car and I think they are very friendly More

by CARMENGGMA Verified Customer Verified Customer

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Very fast and friendly service. My vehicle was ready to go in a shorter time than expected. My vehicle was ready to go in a shorter time than expected. More

by P.ADEE Verified Customer Verified Customer

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I came in on time the car was serviced as instructed promptly and with suggestions of other items that may need attention I was very satisfied and I am bring my other Kona in g go or service tomorrow F promptly and with suggestions of other items that may need attention I was very satisfied and I am bring my other Kona in g go or service tomorrow Friday the 19th More

by PCDAIKOS Verified Customer Verified Customer

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Did tnohe work I asked good job done well people very polite very pleased hope to use them again polite very pleased hope to use them again More

by Bbcelectric Verified Customer Verified Customer

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Service Representative Dominique was very good. But the waiting area was disappointing, coffee machine wasn’t working and no bottled water in small refrigerator. But the waiting area was disappointing, coffee machine wasn’t working and no bottled water in small refrigerator. More

by Glen.zampino Verified Customer Verified Customer

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came in on 10/13/23 to have console on dashboard and wipers looked at which should be under warranty. Service said both were faulty and needed to be replaced. Parts on order, would arrive in a week. Als wipers looked at which should be under warranty. Service said both were faulty and needed to be replaced. Parts on order, would arrive in a week. Also stated brakes needed replacement and transmission flush done. I was going to schedule appt to have everything done at once. November came, no call from service. I called 4 times and was never able to reach a person. Middle of December someone called and wanted me to trade in my vehicle. I state I do not want to sell, I in fact am still trying to reach someone/fix vehicle. I finally got a call back from service that said they "dropped the ball" but now ordered part. I ask which one as two things need replacing. Service rep asked for details, didn't know two things were to be replaced, and hung up. Shortly after he calls back, again apologizes, says both parts were ordered and will (again) be here in a week. That was two weeks ago, and I have heard nothing. I am sure they don't care in part because it's under warranty but now you are also losing my business as I can't wait for brakes anymore and will somewhere else. Still waiting for any contact. Very disappointed. More

by KWALTER569 Verified Customer Verified Customer

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My interaction with the service department went exceptionally well. Shane greeted me promptly, saw why I ws there on his computer, took my key and pointed me to the customer waiting area When the exceptionally well. Shane greeted me promptly, saw why I ws there on his computer, took my key and pointed me to the customer waiting area When the service was ompete, he came and got me and escorted me outside, showing me where my vehicle was parked. More

by WFPHILLIPSJR Verified Customer Verified Customer

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Associate handling my repairs was well spoken and very professional. Dressed appropriately and explained everything to my satisfaction. professional. Dressed appropriately and explained everything to my satisfaction. More

by KarenKirtley1 Verified Customer Verified Customer

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