Domonique Scott-Henry

If I could give this service department 0 stars, I would. I have never been treated so poorly by a business as I have at Matthews Hyundai. Last week I sold my Hyundai, and mark my words - I will never own an I have never been treated so poorly by a business as I have at Matthews Hyundai. Last week I sold my Hyundai, and mark my words - I will never own another one. I have never written a bad review like this, but after 3 years of being disrespected and taken advantage of, I will never give Hyundai another dollar. Since purchasing my 2019 Hyundai Tucson in 2020 (not from Matthews), it has been in the shop more than in my driveway. This is not an exaggeration—the car was a complete lemon, breaking down at least once a month for 3 years. The biggest issue was my engine, which failed in winter/spring 2023–2024. I had to bring the car in three separate times before they took me seriously. The first time, the engine failed at 70 mph, dropping almost instantly to 20 mph in front of a semi-truck—nearly causing a serious accident. Even though the car was under warranty, Matthews refused to tow it. Thankfully I had AAA. The shop kept it a week, then told me nothing was wrong. Two weeks later it happened again—another tow, more missed work. They “reset something” and sent me off. Two weeks later, it failed again—this time on December 23, 2023, right before I was leaving to see my family for the holidays, 200 miles away. Crying, I begged for a loaner car. They refused because I was 24 years old—despite the fact that I was turning 25 just 6 days later. When I returned from the holidays, they told me I could have a loaner “when one came in.”, I had to wait another week for one. Four months later, I finally got my car back with a new engine. While in their care, my car was broken into, and money and personal items were stolen. I was told this “happens often” at this dealership, and there was nothing they could do except let me file a report. Since the engine replacement, I’ve had “smaller” repairs—ignition coils, exhaust manifold, etc.—but the summer of 2025 brought a new nightmare. In June, the car wouldn’t start. When it did, all dash lights came on, no RPMs, and it sounded like a derby car. Replacing the battery temporarily fixed it, but the problem came back a week later. Matthews kept it for a day, couldn’t replicate the issue, and sent me home. The issue started happening every few days, so I brought it back while on vacation, leaving it with them for 6 days. When I returned, they told me they “weren’t able to look at it.” I missed more work. They said they’d call when a loaner was available, but when I stopped by a few days later, the loaner was sitting there. “Do you want it?” they asked casually. Seriously. The loaner was $40/day because my warranty had expired, with no estimate on how long they’d keep my car. I asked for a discount or to have my car moved to the front of the line—denied. Thankfully I could borrow a friend’s car. I showed them videos of the problem actually happening, and they still “couldn’t replicate it.” The best part? I paid $188 for a diagnostic fee—and got no diagnosis. I asked beforehand if they could diagnose it if it wasn’t happening at that moment. They said, “We need to look at it.” I took time off work, brought it in, and the technician told me, “It’s not happening, so I can’t diagnose it.” Shocker. Eventually, the problem began occurring daily, almost every time I drove it. Matthews still insisted nothing was wrong. At that point, either they were lying, or they didn’t care enough to actually test the car properly. Either way—shame on them. On top of all this, every single time I called for an update, the staff was condescending, unhelpful, rude, and acted like I was inconveniencing them just by wanting to know the status of my own vehicle. This dealership is a despicable excuse for a service center, and I wouldn’t recommend them to my worst enemy. I do want to say - this review is not a reflection of Howard Finley. He was lovely to work with, but unfortunately I only had the pleasure of having him as my service advisor once. More

by nfcobb9898 Verified Customer Verified Customer

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I always choose my car purchases based on the service department. I can honestly say that I really enjoy the service department, especially Dominique. Very professional, courteous and provides prompt fe department. I can honestly say that I really enjoy the service department, especially Dominique. Very professional, courteous and provides prompt feedback. More

by bobbike632 Verified Customer Verified Customer

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Dominique was a great help My air conditioning went out the hottest days of the year She got me a loaner to use as I depend on my car for work Then completed repairs asap the hottest days of the year She got me a loaner to use as I depend on my car for work Then completed repairs asap More

by SWEETPEXPRESS Verified Customer Verified Customer

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Respectful and timely service. Took care of my vehicle and made sure it was properly taken care of. Took care of my vehicle and made sure it was properly taken care of. More

by Nathalie Verified Customer Verified Customer

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This service appointment was much improved over my last appointment. Work was completed within a reasonable amount of time compared to what I was told it would be appointment. Work was completed within a reasonable amount of time compared to what I was told it would be More

by Kathy Verified Customer Verified Customer

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Took vehicle in for a radar calibration on Thursday at 8 am for a 3 hour service and didn’t get back until noon the next day. When calibration was completed the shod plate was damaged and the lower bumper am for a 3 hour service and didn’t get back until noon the next day. When calibration was completed the shod plate was damaged and the lower bumper was incorrectly installed with parts missing. More

by wojphoto Verified Customer Verified Customer

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Very disappointed in the service department during my appointment on June 12. I came in for a replacement of front bumper pieces which were ordered by the parts manager after he visually inspected the ve appointment on June 12. I came in for a replacement of front bumper pieces which were ordered by the parts manager after he visually inspected the vehicle. My hour 1.5-2 hour appointment turned into 3 1/2. After waiting 2 1/2 hours, I was informed that the parts department ordered the wrong parts, but the technician had already taken my vehicle apart before he checked the parts so I had to wait for the vehicle to be put back together with the original parts. Needless to say I now have to come back to do this all over again. I had no issue with Deion. I’m not sure where the disconnect was where the wrong parts were ordered but not confirmed to be on hand before the technician took my car apart. More

by Kathy Verified Customer Verified Customer

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Dominique is a wonderful helpful knowledgeable person and I enjoy working with her She’s great I enjoy working with her She’s great More

by SWEETPEXPRESS Verified Customer Verified Customer

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Dominique helped me at the service counter. She was able to have my service done quicker than scheduled, and I appreciated that. Thank you. She was able to have my service done quicker than scheduled, and I appreciated that. Thank you. More

by MATTHEWKORTZ Verified Customer Verified Customer

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Monalysa is great and should train all your services staff as well as the young man. This is the first time since I finance my car through Mathewws after taking over the dealership, I bought several car staff as well as the young man. This is the first time since I finance my car through Mathewws after taking over the dealership, I bought several cars from I had a great experience. More

by JGAMBLE1 Verified Customer Verified Customer

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