Dirk Steffen | Page 22

Just received my fifth BMW in 15 years. I have worked with 3 dealerships and have just had my best experiance with Mr. Steffen. He is a true professional, with excellent customer service skills. He made with 3 dealerships and have just had my best experiance with Mr. Steffen. He is a true professional, with excellent customer service skills. He made this last transaction smooth and seamless. More

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From the initial phone contact with Dirk, through the communications proccess onto the final purchase, Dirk and Robert were friendly, enthusiastic and knowledgable. Highly recommended! communications proccess onto the final purchase, Dirk and Robert were friendly, enthusiastic and knowledgable. Highly recommended! More

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We had a wonderful, easy experience, especially considering the tough week that both the dealership and we had without power. Can't say enough nice things about Dirk and Frank and the rest of the considering the tough week that both the dealership and we had without power. Can't say enough nice things about Dirk and Frank and the rest of the staff. More

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Overall I could not be more satisfied with my overall purchasing experience for my new 2012 BMW 528i; from my initial contact through delivery..... Dirk responded to my email inquiry within minutes, indi purchasing experience for my new 2012 BMW 528i; from my initial contact through delivery..... Dirk responded to my email inquiry within minutes, indicating the car I wanted was still there; we scheduled a time to drive it the next day...car and him were both available at time promised. The test drive exceeded all expectations as Dirk took a lot of time explaining all of the features/benefits of the 528 and allowed me to drive it as long as I needed to decide. He is passionate about the BMW brand and it shows in his sales presentation and knowledge about BMW. The negotiation process was very smooth and within minutes we had a deal. Dirk addressed my follow up calls within minutes as well. The GM, Frank, was also very friendly and pleasant to deal with, as was the finance manager. The car was ready for delivery right when promised and was spotless. Without question, all of my future BMW purchases will be at Ganley and with Dirk. More

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This was my best experience of buying a car. Dirk was professional, polite, knowlegeable and eager to help without any pressure. Price could have been little better. I would recommend Ganley and Dirk to professional, polite, knowlegeable and eager to help without any pressure. Price could have been little better. I would recommend Ganley and Dirk to my family and friends without any reservation. I know my next car is coming from Ganley too. More

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My husband and I walked into the dealership looking for a BMW X5 in a particular color and with a few required features. Frank and Dirk were able to search through vehicles that were coming up for a dealer BMW X5 in a particular color and with a few required features. Frank and Dirk were able to search through vehicles that were coming up for a dealer auction and find one that met our requirements. They also worked with us to ensure the price fit what we expected and brought in the car that we desired. We are very happy with the service we received by both Frank and Dirk. They made us feel liked they cared and that we were very important to them. More

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I am completely impressed with this dealer, and the salespersons. My initial and ongoing consistent contact was with Dirk Steffan who was professional, friendly, kind, and did not at all pressure me i salespersons. My initial and ongoing consistent contact was with Dirk Steffan who was professional, friendly, kind, and did not at all pressure me into a sale. Nor did his brother, Frank, although I had less interaction with him, but he did provide much needed information on a day that Dirk was not working. I appreciate their candor, and don't feel they were just trying to make a sale. They were completely understanding of my financial position, and made everything work to my liking. I have appreciated the follow-up as well as the initial meeting and ongoing transactions. Unlike so many other dealers, this was a pleasant and enjoyable experience. In my opinion, it all comes down to how they make you feel, and I never felt as if I was trying to be "sold" on anything. More

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This was a flawless new car experience. The pre-sale communications provided by Frank Steffen was often and accurate. He provided clear and accurate information from trade-in value of my previous car to communications provided by Frank Steffen was often and accurate. He provided clear and accurate information from trade-in value of my previous car to new car negoiated pricing ,and made good on all his committments. The delivery of the car was smooth , with Mike Hall making the finance part painless and Dirk Steffen providing all the information I needed to feel proficent with the cars capabilities. They even gave me a gift of a BMW umbrella at new car delivery, which was a nice momento of the experience and appreciated. More

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Dirk Steffen is very knowledgable and sold me a car on fair terms in a non-pushy way. He was professional and very easy to work with. I recommend him highly to anyone looking for a BMW. fair terms in a non-pushy way. He was professional and very easy to work with. I recommend him highly to anyone looking for a BMW. More

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