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Dion Grace
Dion Grace at BMW of Orland Park

Dion Grace

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.7
165 Reviews
4.7

165 Reviews

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165 Reviews of Dion Grace

August 29, 2025

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Employee Rating

Dion was excellent in getting all of my required services aligned. He even ensured that an additional issue was addressed and taken care of within the same business day. Excellent experience. More

by CARLMAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Cornelius

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Aug 29, 2025

BMW of Orland Park responded

Thank you for your feedback! We’re happy to hear Dion took great care of you and got everything handled the same day. Best Wishes, BMW Of Orland Park

August 17, 2025

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Employee Rating

The wait time was ridiculous and I don’t believe I needed the service they claimed I did. More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 18, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and appreciate your feedback. We strive to provide accurate service recommendations and timely service, and it sounds like we fell short this time. We’d like the opportunity to address your concerns—please reach out to our service team so we can review your visit and make things right. 708-460-4545 Best Wishes, BMW Of Orland Park

August 12, 2025

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Employee Rating

The customer service was impeccable. The absolute best I've ever received from any dealership, from the time I pulled in until the time I exited. More

by VMOSLEY305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

BMW of Orland Park responded

Thank you for the wonderful compliment! We’re thrilled to hear this was the best customer service you’ve ever experienced at a dealership. Our team takes great pride in delivering exceptional care from start to finish, and your feedback means a lot to us. Best Wishes, BMW Of Orland Park

August 11, 2025

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Employee Rating

Dion was awesome! He researched my issue thoroughly to conclusion. I appreciate his dilligence and honesty! Ted More

by THEODORESTEINKER7
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

BMW of Orland Park responded

Hi Ted, we’re thrilled to hear about your positive experience with Dion! Thank you for choosing BMW of Orland Park and for sharing your feedback.

August 10, 2025

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Employee Rating

Dion is very courteous and he always goes above and beyond to help us no matter the situation More

by BURNSMARCEL35
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

BMW of Orland Park responded

Marcel, thank you for leaving BMW of Orland Park your positive feedback!

August 09, 2025

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Employee Rating

Cory award amazing and took my time into consideration because I was on the clock when I came to pick up my car. The car was washed and I was seen! Even though I was the first one at the service departm More

by YVETTEMAHONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Kazienko

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Aug 11, 2025

BMW of Orland Park responded

Thank you for sharing your wonderful feedback about Cory and the team! We appreciate it and hope to see you again at BMW of Orland Park!

August 04, 2025

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Employee Rating

DION was the absolute best! He is very knowledgeable and got me in and out! More

by WKYOUNG31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2025

BMW of Orland Park responded

Thank you so much for the awesome feedback! We're thrilled to hear Dion took great care of you with his knowledge and efficiency. We'll be sure to pass along your kind words—he'll appreciate it! Looking forward to seeing you again. Best Wishes, BMW Of Orland Park

August 03, 2025

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Employee Rating

Awesome staff, Dion is wonderful and great customer service provider, he's polite and respectful More

by Yomi4ever07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2025

BMW of Orland Park responded

Thank you for the great feedback! We're glad you had a positive experience. Dion truly is wonderful, and we’re happy to hear his excellent service made an impact! Best Wishes, BMW Of Orland Park

July 28, 2025

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Employee Rating

Provided efficient, respectful and reliable service. Other than that don't have much to say, haven't worked with Dion before, but will not be the last time. More

by TERE4007REYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 28, 2025

BMW of Orland Park responded

Thank you for your feedback! We’re glad to hear Dion provided efficient, respectful, and reliable service. We look forward to seeing you again in the future! Best Wishes, BMW Of Orland Park

July 27, 2025

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Employee Rating

Fantastic Friendly Professional Z always does a great job with nice staff and expertise and speed. More

by WRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jul 28, 2025

BMW of Orland Park responded

Thank you for the kind words! We're so glad to hear you had a fantastic experience with our friendly and professional team. Our staff is always here to deliver expert service with speed and care! Best Wishes, BMW Of Orland Park

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