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Dino Theofilos
Dino Theofilos, Parts, Oakridge Ford
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Dino Theofilos

Parts

Oakridge Ford

601 Oxford St W.
London, ON N6H 1T8

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1 Review of Dino Theofilos

November 14, 2017

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"Missing Dust Caps"

- TheEdge

The service was just fine, however, the next day I noticed that the blue "Ford" dust caps were missing from the centre of all four of the brand new alloy rims that were installed, along with the new winter tires and pressure sensing valve stems. Based on the price of the alloy rims, I assumed that they were simply omitted during the process of assembling and balancing the wheels, so I called the service department and explained the problem. I was told that I could drop by the service department at my earliest convenience and the issue would be taken care of. When I dropped by the following day, I was told that there really wasn't any omission and that the dust caps were not included with the rims that were purchased (for $285.00 each) and that they were indeed extra items. I decided to buy the "missing" dust caps and was then told that they were $16.67 each! At this point, it appeared that there were 2 issues: First, the dust caps are not included with brand new alloy rims, and secondly, I was lead to believe that I was correct in my assumption that they were simply omitted, and I could just swing by and the problem would be solved.

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Yes

Other Employees Tagged: William Turner, Andrew Kay

Nov 14, 2017

Oakridge Ford responded

We truly appreciate you taking the time to leave a review. Your comments help us to understand how to provide the best experience for every customer.

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