Dino Theofilos

During December our family was looking for an SUV. We had stopped at all of the local dealers looking for a specific make and model and most of them had what we’re looking for . What set our experience at Oak Ridge Ford apart from the rest was the friendliness, honesty and communication from the staff. Thank you to Oakridge Ford.

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i always get what i am in service for and any questions answered when asked, very seldom i leave disappointed in any way, parts i consider on demand, if not in stock i receive when promised

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I went in for an oil change and it was done quickly. My tires were rotated and wiper blades replaced because I had purchased the maintenance plan. People are friendly and know their products at the parts dept.

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Oakridge Ford has the most experienced and top rated service technicians in the industry. They were able to diagnose and repair my vehicle in an efficient and accurate way. They can repair your vehicle too.

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The service was just fine, however, the next day I noticed that the blue "Ford" dust caps were missing from the centre of all four of the brand new alloy rims that were installed, along with the new winter tires and pressure sensing valve stems. Based on the price of the alloy rims, I assumed that they were simply omitted during the process of assembling and balancing the wheels, so I called the service department and explained the problem. I was told that I could drop by the service department at my earliest convenience and the issue would be taken care of. When I dropped by the following day, I was told that there really wasn't any omission and that the dust caps were not included with the rims that were purchased (for $285.00 each) and that they were indeed extra items. I decided to buy the "missing" dust caps and was then told that they were $16.67 each! At this point, it appeared that there were 2 issues: First, the dust caps are not included with brand new alloy rims, and secondly, I was lead to believe that I was correct in my assumption that they were simply omitted, and I could just swing by and the problem would be solved.

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