Diane Creazzo

Unfortunately, the last service rendered was inappropriate. It has something to do with my 2023 Lincoln Nautilus which until now remained unresolved.I was told by technician and service advisor inappropriate. It has something to do with my 2023 Lincoln Nautilus which until now remained unresolved.I was told by technician and service advisor that GPS antena needed to be replaced.I complained I wasn't getting correct Navigation.i was told Antenna needs to be changed and order was placed on Feb.12,2026.Apparently, up to this date, there was no follow-up, no calls from John, the service advisor so, until now the issue was not resolved.I just hope proper action should be done very soon.Would that take 2 months to deliver the parts or was it due to negligence of your Service Advisor who took responsibility of the order.Need explanation and Solution to this problem.GPS is utmost important to us especially long driving. I Am looking forward for the consideration of this message.and proper solution of this problem. YOLANDA R.CRUZ 646-416-1450. More

by Yolanda R.Cruz Verified Customer Verified Customer

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Very helpful and knowledgeable. John, addressed all of my concerns and took care of everything. Great job! John, addressed all of my concerns and took care of everything. Great job! More

by gheraldi Verified Customer Verified Customer

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They provided excellent service and my car was completed in excellent timing. Highly recommend! Great dealership! in excellent timing. Highly recommend! Great dealership! More

by mhayes123 Verified Customer Verified Customer

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Joe was very helpful and very professional. I couldn’t ask for a better guy to help me out. I couldn’t ask for a better guy to help me out. More

by commercialtopnotch Verified Customer Verified Customer

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Very satisfied. Everyone was Courteous and efficient. Problem was corrected . ..waiting area was comfortable Work was completed in a timely . Everyone was Courteous and efficient. Problem was corrected . ..waiting area was comfortable Work was completed in a timely . More

by raypietranico Verified Customer Verified Customer

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Very professional and competent work was done in a timely manner S A Am L manner S A Am L More

by Wdross Verified Customer Verified Customer

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Dana Ford service addressed all of my concerns and repaired my truck flawlessly. They are efficient polite and returned my vehicle in a reasonable amount of time. repaired my truck flawlessly. They are efficient polite and returned my vehicle in a reasonable amount of time. More

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Very good service , very satisfied with customer service and the knowledge of care! I like deal with ford. Thank you! and the knowledge of care! I like deal with ford. Thank you! More

by augjr Verified Customer Verified Customer

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Its a well run, clean dealership, their service department is second to none. Coming to your home to do service checkups, picking up and dropping off loaner cars if needed. I love it. And the car I department is second to none. Coming to your home to do service checkups, picking up and dropping off loaner cars if needed. I love it. And the car I have the Aviator, I love also, it gets a lot of compliments. More

by tditti53 Verified Customer Verified Customer

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Awesome service team took care of my vehicle in a timely fashion very professional even got my vehicle washed for me definitely recommend fashion very professional even got my vehicle washed for me definitely recommend More

by jcr463 Verified Customer Verified Customer

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