Diana Rodriguez
Diana Rodriguez at Oak Lawn Toyota

Diana Rodriguez | Page 2

Customer Care Representative

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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38 Reviews

Name: Diana Rodriguez Hometown: Chicago Current town: Chicago How long I’ve been in the car business: 10 years How long I’ve been with Oak Lawn Toyota: 10 years Family: Two loving parents, 3 sisters and two brothers My first car was: Nissan Altima My favorite vehicle we offer and why: 4Runner, because they are spacious, luxurious and fun to drive! My hobbies: Shopping at Carsons Favorite movie: My Sister’s Keeper Favorite television show: Criminal Minds Favorite food: Chinese and many more One interesting fact about myself/my life: I am the go to person when it comes to finding travel deals!

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38 Reviews

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38 Reviews of Diana Rodriguez

February 08, 2022

Dealership Rating
Employee Rating

Honest and respectful staff. Great service. Best of luck during these challenging times for both them and their costumers. More

by A.R.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek, Manny Thnaibat , Mark Girlich

Feb 08, 2022

Oak Lawn Toyota responded

Thanks for your feedback on your recent visit to Oak Lawn Toyota. It's great to hear that you had such a positive experience! Please don't hesitate to let us know if we can be of any further assistance. John Carnivele, General Manager

January 14, 2022

Dealership Rating
Employee Rating

The management is horrendous (Mark Girlich). He was avoiding my calls trying to sell a car I had put a deposit on. That is the point of the deposit, to keep the car you want until you can go in to pick More

by NA
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mark Girlich

Jan 31, 2022

Oak Lawn Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. John Carnivele, General Manager

Feb 01, 2022

NA responded

Here was the first response they sent, again ridiculous..."Dear Ms. Lopez, We're very sorry to see that you didn't have the best experience at our dealership. Providing a positive experience is our top priority, so we're disappointed to hear that your interactions didn't measure up. We acknowledge the miscommunication on our behalf and want the opportunity to earn your business back. Due to the nationwide inventory shortage, we unfortunately don’t have the exact vehicle you previously reserved. We do have a few incoming units that we are happy to reserve for you. Also, knowing you are a loyal service customer, we would like to help you in any way possible during your next visit. Please feel free to reach out to me personally, and I will make sure to intervene so your experience is more pleasant. Again, my deepest apologies on our behalf. John Carnivele, General Manager "

January 07, 2022

Dealership Rating
Employee Rating

Sales Representative: Jacek Makselan was very communicative and helpful made my purchase great. I will recommend my friends to go see Jacek Makselan he went to complete my purchase on his day off More

by JESSIEMARINEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Stoit , Jack Makselan

Jan 07, 2022

Oak Lawn Toyota responded

Thank you, Jessie, for your business and this review. We're happy to hear we were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Carnivele, General Manager

November 12, 2021

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Employee Rating

The present time is not the best for car shopping but I have to say our salesman Mr Spee made buying a car a pleasant experience. Very knowledgeable and took his time to explain our best options. Never fe More

by JOER0364
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee, Dominik Gibek

Nov 12, 2021

Oak Lawn Toyota responded

Joe, Thank you so much for choosing Oak Lawn Toyota! Congrats on your new purchase, and let us know if Bob can be of any more assistance! John Carnivele, General Manager

October 04, 2021

Dealership Rating
Employee Rating

It was a fast and good quality service. It's managed by very professional personnel. More

by FELIPE.DELGADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2021

Oak Lawn Toyota responded

Felipe, thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you next time! Juan Vazquez, Service Manager

October 03, 2021

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Employee Rating

Bob Spee is a great car salesman. Marty was a great as a finance manager as well.they made the process quick and easy More

by munozjose
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee , Erica Ortiz

Oct 03, 2021

Oak Lawn Toyota responded

Thank you so much for your wonderful review! We are thrilled that Bob and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Oak Lawn Toyota! John Carnivele, General Manager

May 20, 2021

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Employee Rating

Best dealer experience ever. Began with chat with Diana online. When i came, Mike handled the process completely. And Dominik was informative. No pressure anywhere. More

by mc10532
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek , Mike Henery

May 20, 2021

Oak Lawn Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! John Carnivele, General Manager

May 15, 2021

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Employee Rating

Service was so excellent , staffs are so professional. Very accomodating with their customer, they attentive always and very helpful to cleints specially Mr Vince Chen More

by RICARDO.MAGNAYE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek , Vincent Chen

May 17, 2021

Oak Lawn Toyota responded

Thank you so much for your kind words, Ricardo, and for taking the time to leave us this wonderful feedback! John Carnivele, General Manager

March 26, 2021

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Employee Rating

The salesman, Edwin Cotto, was very helpful. He was not pushy and he was knowledgeable about the cars I was interested in. The manager was - a manager (not friendly). The only issue I have is that a car I More

by LUCYR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marty Maggio, Steve Hertogs, Luis Novoa , Edwin Cotto

Mar 26, 2021

Oak Lawn Toyota responded

Thank you for the honest review of your recent purchase experience with Edwin. Thank you for your patience. We truly appreciate the opportunity to do business with you. Thanks for choosing Oak Lawn Toyota! John Carnivele, General Manager

March 12, 2021

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Employee Rating

Buying my new 2021 RAV4 XLE Premium at Oak Lawn Toyota was the best experience that I have ever had in my life, when comparing with my previous purchases at other Dealers. All personnel are very nice and More

by FELIPE.DELGADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 12, 2021

Oak Lawn Toyota responded

Thank you, Felipe, we are very happy to have provided you with such a positive experience! We sincerely value your business and hope you'll enjoy your new RAV4. John Carnivele, General Manager

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